U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,103 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been stuck with them for 12 months because they have zero cooling off period. When I agreed to join them through compare the market the price was 100 monthly, paid a large deposit and then had a call to go through everything. Suddenly charges from here there and everywhere were getting added on and it was 180 a month. No option to cancel without a huge charge. Stuck with them for 12 months. No online portal. Rubbish. Happy to be free”

Helpful Report

Posted 3 months ago

“Failed to have y windscreen fixed on time because of your in house issues. I was told I was not insured and this took more than 2 months to rectify the issue.”

Helpful Report

Posted 4 months ago

“Staff have attitude. Threatening to cancel my policy due to their own issues then have some sarcastic young girl on the phone. Made 0 attempts to find out if I was struggling with payments or anything else. Very poor customer service”

Helpful Report

Posted 6 months ago

“Call was disconnected on me whilst talking. Did not get a call back as normal companies do. The guy on the call to me just sounded blunt as if he’s forced to be on the call. Wasn’t very welcoming or friendly to be honest.”

Helpful Report

Posted 8 months ago

“It’s a brokers so there’s still lost. Of check prices still change. 14 days cooling off… you still get charged if you opt out.”

Helpful Report

Posted 1 year ago

“Outrageous price to change policy - nearly £70. No mention of reducing my premium when the car I am now insuring is cheaper to insure.”

Helpful Report

Posted 1 year ago

“Such a long process , the amount of documents I’ve sent and phone calls I’ve had to have, they even changed the price of my insurance by hundreds of pounds after I’ve paid deposit.”

Helpful Report

Posted 1 year ago

“Company’s as joke we will match or beat any other quote got one for 140 a month they cud only do 300 a month absolutely scandalous”

Helpful Report

Posted 1 year ago

“Im not happy with you . you didnt tell my yous are using close brothers im fumming”

Helpful Report

Posted 1 year ago

“Communication is very poor. When requesting documents it would be better if you then offered explanations around what happens next and the timeframe. Also when waiting on hood you have the option to get a call back, I tried multiple times to do this but it would just tell me to contact an administrator as it wasn’t working. When asking a question via email to ensure all documents were correct I did not receive any reply or acknowledgment of the email.”

Helpful Report

Posted 1 year ago

“Didn’t have to really deal with them, but when I did, they couldn’t answer my queries, and the cost was almost double the best quote I got.”

Helpful Report

Posted 1 year ago

“Very slow at answering the phone not very helpful and asked for documentation I had already sent to them , I got a confirmation email telling me they had all the necessary paperwork from me , 3 weeks later they asked me for the same stuff again . Don’t know if I will use them again”

Helpful Report

Posted 2 years ago

“Customer service wasn’t great”

Helpful Report

Posted 4 years ago

“Very expensive!!”

Helpful Report

Posted 4 years ago

Thanks for leaving a review. We're sorry to hear that our services were too expensive for you, hopefully we are able to provide a reasonably priced service to you in the future. Kind Regards,

Posted 4 years ago

“Told me I had one policy and ended up with another”

Helpful Report

Posted 4 years ago

“Dreadful customer service, takes over an hour to get through to talk to anyone. No one replies to emails when i send proof of NCB in/have any questions.”

Helpful Report

Posted 4 years ago

“After waiting nearly eight hours to find out if my details have been verified, only to be told I’ve failed the verification process. Then to find out it was because I didn’t inform them about one of my previous claims, which I already did online. my insurance jumped to nearly £200. So i said I want to cancel and get a refund, which they informed me I would have to pay a cancellation fee of £75 plus £8 insurance cancellation. Which I told them I won’t be paying anything as my cover isn’t in place and I have no valid insurance with them. Eventually they got my price down And I accept the terms and conditions, the lady was nice and helped but it shouldn’t of taken 8 hours to get this sorted. As a new customer with them I won’t be recommending them at all. It seemed like all they cared about was getting me to pay a higher premium.”

Helpful Report

Posted 5 years ago

“Initially I was reluctant as I read many negative reviews so I decided to find out for myself. So lit was all good and I got a decent quote in comparison to other companies however I called them to confirm for which they said they will get back to me however they did not so I called them the next day and was on hold for 10 mins and at the end was told the agent is busy and he will call you back but no answer till about 16:30 so I called again and this time the guy gave me a quote £300 more than I was quoted with an excess of £1000 as to £450 previously however the details I entered on their site were exactly as I told them so nothing changed at all so I decided to not go with them specially if there are changing the quote now then what else will change over the next 12 months. I would highly suggest to pay a little more and get a better service and not waste your time calling them or waiting around. And if you really want a quote call them cause there quotes are different online compared to telephone.”

Helpful Report

Posted 5 years ago

“Very very expensive and also I'm sure my policy still isn't right. The customer service is good though, they are very friendly.”

Helpful Report

Posted 6 years ago

“Your communications are poor, it lacks specifics ... whilst follow-up emails are like a nag. Information requested, for instance proof of address, could be found on the provided UK Driving license. Your staff you be more intuitive, rather following robotic scripts of operation”

Helpful Report

Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,103 reviews