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U Drive Cover Reviews

3.5 Rating 1,699 Reviews
63 %
of reviewers recommend U Drive Cover
Company Reviews Metrics Info
3.5
Based on 1,699 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Asim
Verified Reviewer
“Quick service, cheap, easy to deal with, but ended up paying a small fortune to cancel my policy, as I no longer needed it. Similar to most other customers. I guess serves me right for not reading the fine print. Never known this with any other insurance policy, so a bit underhand from the company”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“3 Stars is for my overall rating after 3 phone calls. All calls - there was a lot of office noise in the background . Todays call handler was very good and polite. But overall information not explained very well across all 3 contacts”
Helpful Report
Posted 7 months ago
Noele Brown
Unverified Reviewer
“Not really helpful at all”
Helpful Report
Posted 9 months ago
Tarla Panchal
Verified Buyer
“I bought the cover. Documents were not sent until I called them. They wanted documents from myself and I sent them straight away. They have taken the money and now I received an email asking for the documents or they will cancel the policy. A third phone call required to solve it.”
Helpful Report
Posted 10 months ago
Leslie Hemingway
Unverified Reviewer
“Finaly got it sorted out what they asked me to do bit of a palaver the guy i was talking to was very helpfull thanks.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Had a few problems with the validation process on my insurance policy which I found incredibly stressful. Dan was very patient, calm and explained things clearly. I was able to get it resolved and the customer service I received was excellent.”
Helpful Report
Posted 1 year ago
Sian
Unverified Reviewer
“Insurance price quoted on comparethe market was incorrect. After paying my initial payment, I was advised that the insurance cover would actually be an additional £1000 per year. This policy was subsequently cancelled. However, I had a positive experience with Jamie at U Drive cover who helped me cancel the policy, and explain how he could help me with the costs.”
Helpful Report
Posted 1 year ago
Michael Antony Callus
Verified Reviewer
“Having originally dealt with a trainee sales agent and disappointed with his level of service, I decided to cancel my policy, based on 2 factors: Quoted additional premium was not acceptable and literally being pressured to commit to the new cover by the threat of an increasing premium if i did not commit that day. Having sourced cover with another well known Insurance Company, I was able to pay slightly more than the quoted by U Drive Cover for a full 12 months and not six months which had left to run on my policy. Not Impressed!! However, today, I spoke with a fully professional agent by the name of Jamie Griffiths who dealt with my cancellation promptly and efficiently within a few minutes, had I spoken with him initially, I may not have needed to cancel my policy. Jamie is the guy to ask for at U Drive Cover and I highly recommend him. I now look forward to my No Claims Discount Certificate and the balance of my premium being refunded. Thank you Jamie. Michael A Callus.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The people we dealt with by phone were helpful and courteous but every contact was because the premium had gone up for reasons we had no idea about. The computer generated letters also give a heart attack and make you feel like a criminal, they keep coming even when the issue is sorted”
Helpful Report
Posted 1 year ago
Marian Ovidenie
Unverified Reviewer
“Good For me this insurance”
Helpful Report
Posted 2 years ago
Sam Osisanya
Unverified Reviewer
“Amy Ansell has provided a great service with me trying to sort out my change of address and insurance. Going back and forth on emails really appreciate her help. 3* in regards to the company but 5* in regards to the customer service I have received from 2 members of their staff”
Helpful Report
Posted 3 years ago
Mark Mc
Verified Reviewer
“No issues when I first signe dup with them. However when it came close to renewal, they called me asked me some questions and said I would receive a new quote in the the next few days, More than a week passed and no contact from hem, I called to see what was happening, they told me it was to earlier to talk about renewals. I said I would like to sort it out soon and they then offered to call be back later that day, they never did, I rang again and was given a quote I said it was way more than what I had been quoted elsewhere, they sais they would go back and look again and call me back, several days later and still no contact from them with a revised quote. Took my business elsewhere.”
Helpful Report
Posted 3 years ago
Jagdeep Singh
Unverified Reviewer
“I am only giving 3 stars as when I called up I was pushed from pillar to post then when I finally got to speak to someone they were no help at all. However when I called back and spoke to Chyna she was amazing very helpful and resolved my query there and then.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“great telephone service however harsh on prices as they charge even on changing the address almost GBP 100. I assume they charge even for a small change (as address, name, etc). Apart of that no issues faced with Udrive.”
Helpful Report
Posted 4 years ago
Adeel
Verified Buyer
“the whole process took too long apart from that it was fine as in sending in documents then chasing them up as to see if they have been approved etc they wont contact you unless something is missing they should confirm that it is all done and everything is done a simple email is easy compared to chasing them”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It seems like alot of hassle n questions about your entire life to get insured by them, they also dig up to much about your past which other insurers wouldn't go as far into”
Helpful Report
Posted 6 years ago
Ash J
Unverified Reviewer
“Spoke with a girl called Shanice who was extremely helpful to me. Excellent service from her.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Cheapest quote”
Helpful Report
Posted 6 years ago
Zahid
Verified Buyer
“Im not happy .. they got my no claims wrong wen they was giving me a quote it's a good job I checked .. Then they sent me a letter saying they was gonna cancell wen they had all the information .. I have been with U drive for 3 yrs now”
Helpful Report
Posted 6 years ago
Dear Zahid, I am sorry to hear about your experience with ourselves. I have one of our senior customer service advisers looking into your file and we will contact yourself shortly to resolve any issues. Kind Regards, U Drive Cover
Posted 6 years ago
U Drive Cover is rated 3.5 based on 1,699 reviews
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