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U Drive Cover Reviews

3.5 Rating 1,701 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

3.5

Based on 1,701 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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U Drive Cover 5 star review on 3rd March 2023

Mr Arzen Balliu

U Drive Cover 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found every conceivable way to add costs to my premium and already 3x my old insurers FFS!! :-( Be Prepared!!”

Posted 1 hour ago

“Never trust these guys. Very Ambiguous, no clarity in there wordings or speech. Huge admin price for any changes if we need to make any changes to the policy and enormous cancellation fees. They took me 3 days and 4 calls to send me an updated policy document.”

Posted 6 hours ago

“I had 5years no claims bonus but when they contacted my old insurance company they said I was not on there records for having insurance but got new insurance from a different company and they got my certificate no bother with a phone call to my old insurance company so poor communication from udrive or just lazyness”

Posted 4 days ago

“Phone was put down on me whilst on a call, which was a pretty important call. With no phone call back.”

Posted 4 days ago

“Your customer service is disgusting”

Posted 1 week ago

“Would never use this company again as they do the license check after they insure you and start asking for more money once insured so yah I would use this company again”

Posted 1 week ago

“Charlotte was condescending, rude and unhelpful! Charlotte did not listen, raising her voice and she wasted our time. Charlotte was trying to get me off the phone as quickly as possible and left me dissatisfied. She kept repeating herself without listening and trying to understand the situation. Highly disappointed with the call and Udrive and left with more frustration. Would not recommend.”

Posted 1 week ago

“Terrible insurance company to be with cancelled my policy after two and a half weeks after paying over 900 pounds they only paying me back 570 pounds Such scammers u drive”

Posted 1 week ago

“JUST BOOK A TAXI!!! This support staff told me I should ignore the amount that the app was showing yesterday after I paid 144 AED. I had till next day for the end of the daily rent, went to a very short ride and got charged 70 AED plus the initial 144 AED. Be aware of the maximum 100 km per day, it really doesn't worth this app...”

Posted 2 weeks ago

“It is good”

Posted 2 weeks ago

“Bunch of crooks don’t go with this company have been overcharged for the past 6 months now unfortunately my engine blew and tried cancelling policy they refused and are trying to charge 540 cancellation fee!! I am going to report this”

Posted 2 weeks ago

“Way way way to expensive I will be shopping around had quotes of £750 and U drive want another £1000 on top . Shop around people .”

Posted 2 weeks ago

“👎 👎 👎 👎”

Posted 3 weeks ago

“During my conversation with Ali, I told her that I am highly disappointed with the way and manned that I was treated. I certainly believed that some information was not properly conveyed to me. Indeed I felt like I was duped and that is the reason I am cancelling my contract tomorrow as previously discussed today. I will be glad if an experienced manager could call me to explain further as I know that this is not how this organisation does business.”

Posted 3 weeks ago

“No help to solve issue”

Posted 4 weeks ago

“Too expensive. Who wants to pay more and more when you go around and other companies offer you lower premium. Your customers dont feel like your customers if you try to win money for your commissions etc.”

Posted 4 weeks ago

“I've been dealing with them for 6 months and only one person (Anna) actually did her job, and she was amazing. When I signed up I stated that I wanted to add my wife when she passed her test. They then proceeded to sell me an insurance that didn't cover new drivers. When I went to add her they said no and to wait 48hrs for a new quote. I called back, they said to cancel the insurance it was going to cost £20, then they said £550, then back to £30. After I went elsewhere to set up a new insurance, I called to cancel dreading what number they would pluck out of the heavens to charge me, when Anna, let's face it the saving grace of the company and definitely should work for a better company, was the first person to apologise for the inconvenience and she wouldn't charge me. Please stay away from this company, this is not the first time I had trouble only the biggest. Trying to get a windscreen replaced was bad enough as they cannot tell you how much it will cost and do not communicate with autoglass for weeks.”

Posted 4 weeks ago

“Please stay way for this insurance company because they are scumers I have ben with them for 3 months and a cancellation my insurance and I'm still have to pay back 933 pounds which 500 deposit Please do not do the same mistake ! Stay a way for this scumers!”

Posted 1 month ago

“Very bad service!”

Posted 1 month ago

“Very very bad staff Leonardos, Maks , Alin , Sharlet Please don’t make insurance with this company because them get you money Very poor company Please don’t make insurance with this”

Posted 1 month ago

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U Drive Cover is rated 3.5 based on 1,701 reviews