U Drive Cover Reviews - Read 795 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.12 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited was formed by Steve Barnard who has over 40 years’ experience in the private car and commercial vehicle sector of the Insurance industry, which includes many years of underwriting non-standard risks.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will only will refund me 500 after 4 months when I cancel the policy and i paid 2200 how come I don’t know punch of thieves”

Posted 23 hours ago

“They are very rude people and not helpful specially one of the girls she was shouting on me yesterday”

Posted 6 days ago

“I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience,Worse company ever seen I bought policy and after few month I'had an accident which is not my fault some hit me from rear when I reported they said we cant any thing and after few days they call me said I cancelled your policy and you have to pat remaining amount, when I ask reason of cancellation they said stupid think that you did not tell you have bike and you doing your job at bike even I told them before buying, I chaplain to Financial Ombudsman Service and I request to please complain against u drive to Financial Ombudsman Service.”

Posted 2 weeks ago

“I took out a policy and cancelled it before the start date, was told I would be charged £75 for admin fee and within 30days receive the payment of the remaining fee has now been over 30 days and nothing suprise suprise how do scammers like these companies get on to comparison sites like money supermarket so easily??”

Posted 3 weeks ago

“SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY TAKE DEPOSIT AND RECALCULATE YOUR PREMIUM TO BY TOO HIGH TO ACCEPT IT THEN TAKE TAKE FEES 75F OR MORE
SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Posted 3 weeks ago

“Worse company ever seen . I have paid the first payment for my insurance which even not validated by them . Since I have read the reviews I had phone them to cancel. I been told I have to pay £75 cancellation fee . When I have questioned why should I pay if I want refund the person called managers has put the phone down with no respect . Worse thing you have wait 30 days for the refund what a shame of this company”

Posted 4 weeks ago

“I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience. I had a quote for £1577. I decided to pay as it was the best price. After the validation process, which took them about 4 days to complete, they decided to double my premium as a result of a non-fault accident in the past which I didn't even make a claim for. After they saw me fuming for the out of the world price that they gave me after 4 days of waiting and calling and waiting back and forth, they said that they would consider a reduction but I insisted to get my refund as I had had enough with them. Hana (my case worker) said they would charge me a £75 cancellation fee if I wanted my refund (I wasn't technically signed up as I didn't accept the ridiculous price that they gave me after their validation). In the end they said they would refund my money within 30 days. I mean 30 days is enough time to go from London to Scotland on foot. why do you need 30 days to refund my own money? Why doesn’t it take 30 days for you to take the money out of people’s account? absolutely ridiculous. I DO NOT recommend them and I insist compression website to stop any collaboration they have with this company. In addition I called them 4 days at least 7 times to check my validation and every time they said they’d call me back within the next hour but no body contacted me. Time waster thieves, That’s all I can think of this company. Avoid Avoid Avoid even if they are the best price available for you. Trust the reviews so you don’t go through the headache I went through.”

Posted 4 weeks ago

“I got a quote through confused.com and I accepted it. I paid the insurance in full for the year, two days later I had an email to phone them which is when they wanted to offer me third party, fire and theft but I had paid for full comp. They then said if I wanted to keep fully comp I would have to pay an extra £200, hearing this I asked them to cancel my insurance and refund me which they said would take 7 days but in yet to receive my refund. After seeing this I have looked at their reviews and see this is a common issue with this company”

Posted 4 weeks ago

“Very bad company i am waiting for my refund 3 weeks now”

Posted 1 month ago

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Jaida Decknson
Jaida Decknson

just now
Critical: Professionalism, Quality, Responsiveness
Please avoid, very bad experience worst company i deal with them everr, I just cancelled my policy after a lot of days they didn't send me the certificate then i called them they said we will do yr policy to another company that 'll charge …More

Alex Smith
Alex Smith
1 review
a week ago
Critical: Professionalism, Quality, Value
I have probably left 1 review online in my entire life and this is the second. Absolute terrible company. They need to be reported to the financial ombudsman and so I have done exactly that. A sound word of advice if you do not enjoy being …More

roweena lindo
roweena lindo
1 review · 4 photos
a month ago
Critical: Professionalism, Quality, Responsiveness, Value
PLEASE DO NOT IGNORE!!! I hardly ever write reviews but this company needs to be reported to the financial services ombudsman. You try and save time by completing all your information online and this company came up as the cheapest on the …More

5
Aurangzeb Aziz
Aurangzeb Aziz
Local Guide · 49 reviews · 29 photos
2 days ago
I will give U Drive Cover 5 stars because they have helped me with excellent customer service in time of need.

Ahmed Raza
Ahmed Raza
35 reviews · 2 photos
2 weeks ago
Too expensive. Was told i will get a good quote. Made many changes to my personal lifestyle, employment status etc only to realise the quote went up. The quote you get online is only there for show.

TROY Z BOY G
TROY Z BOY G
2 reviews
3 days ago
Critical: Professionalism, Quality, Responsiveness, Value
TRYED TO ADD 130 EXTRA A MONTH TO MY ORIGINAL DEAL..SCAMMERS SORTA COMPANY THATLL ROB YOUR VULNERABLE NAN. AFATER MY DEPOSIT MY CAR WASNT EVEN ON THE M.I.D SITE

Anl Akn
Anl Akn
9 reviews · 10 photos
6 days ago
They have found very good way to take peoples money for nothing congrats.stay away from them.

1
sadeq rajabi
sadeq rajabi
2 reviews
a month ago
Critical: Value
Avoid this company at all costs. One of the worst! Attempting to cancel my policy after a few months due to wanting to change my vehicle and was offered next to nothing. Was offered a grace period which was a lie and reduced the price even …More

2
Sohail Khawaja
Sohail Khawaja
10 reviews
a month ago
Critical: Professionalism, Quality, Responsiveness, Value
DO NOT MAKE THE SAME MISTAKE AS I DID!!
I was looking for a policy just like you guys and found the cheapest one which is udrive cover, their cover didn’t start immediately. I called them the next day saying cancel my insurance bare in mind this wasn’t even 1 day, it was literally 13 hours after I called them got through to them, told them to cancel my insurance and they wanted to charge me £75 for cancelling my policy cause they are accusing me of lying that it did start immediately. I checked on askMid and contacted 101 all of them said I wasn’t insured, also I had no email confirmation, no text so if I do get pulled over I could show my documents. These guys are actual time wasters. FRAUDSTERS, they are purposely taking peoples money.

3
Paulina Danilescu
Paulina Danilescu
5 reviews
7 months ago
After a hard week looking for a good deal, today we finally got one. This company helped my husband get a car insurance. The offer was not too bad. He was served by Sarah if I’m not mistaken. He says she was nice. So far so good..

Motti Kalikstein
Motti Kalikstein
2 reviews
a month ago
Critical: Professionalism, Value
This company is a scam, don't ever touch it if you care about your money.
They will lie to you and when you find out good luck with getting your money back.

3
David Wright
David Wright
2 reviews
5 months ago
Avoid avoid avoid thought I got a good deal on compare the market. Payed the deposit then they kept putting the cost up. When I tried to cancel before they even insured me they won’t £75 cancellation fee and told me had to wait 30 days for my refund of the rest of my deposit. Total scam

9
Abz Pochiya
Abz Pochiya
2 reviews
4 months ago
DO NOT WASTE YOUR TIME WITH THESE FRAUDSTERS!!!!
Should've checked the online reviews before I handed my money over to them.
Made an online purchase from a comparison website and due to some minor …More

2
Hind Benchy
Hind Benchy
4 reviews
4 months ago
THE WORST COMPANY EVER
I got a good deal on compare the market, payed the annual amount and the money left my account then they sent me an email stating that they need to validate the …More

6
Hersh Aziz
Hersh Aziz
8 reviews · 9 photos
a week ago
The are just like a scammers better never get Tuch with them

Robert Corry-Earnshaw
Robert Corry-Earnshaw
Local Guide · 12 reviews
6 months ago
Terrible company, don't waste your time/money. Input all correct info through comparison site, got a reasonable quote.I made annual payment figured they might ask for proof of no claims which I was ready to provide, said they'd be in touch via phone within 48 hours but I was covered in that time .... obviously not ideal if you work 9-5 so, I rang them on my lunch, was told I had a specific person dealing with my account who's job I guess is to see what they can get away with flogging you instead. I work in sales, I understand commissions and I use comparison sites to avoid this trickery(Nice trustpilot). Bare in mind they had not actually requested I send my proof of no claims yet or proof of a clean license but I was ready to. immediately told by a sales advisor the original insurance quote was now declined (WHY TAKE MY PAYMENT?) basically saying my driver scoring rating was low (2 years no claims low )and other BS and then revealed they're actually a broker and there's 4 other providers with the next best "cheaper quotes." so "just need to pay £340 more" obviously this a sales funnel tactic designed to try and pressure you to go to the next best option and then to tell me it takes up to 30 days to get a refund when I declined their next "best offer" joke of a company, staff love using hold for no real reason probably to think "How can I blag this?" You guys won't last long much longer if you continue to be incredibly short sited. Keep those fake reviews coming on trust pilot too guys.”

Posted 1 month ago

“Awful customer service. They take deposit without covering the vehicle. Information is passed on from comparison website to there website prefilled when corrected they blame us. So I was without valid insurance for over 2 day. Called several times and kept getting fobbed of its with the underwriters. Then they have the cheek to charge me £125 avoid at all costs.”

Posted 1 month ago

“%100 the are scammers please stay away from them”

Posted 1 month ago

“Worse experience. Think twice before you get covered.”

Posted 1 month ago

“Gave me a quote then when I accepted policy then price jumped up and then I cancelled policy and they still took £75 cancellation fee even though policy had not started. Joke of a company stay well clear of them.”

Posted 1 month ago

“Absolutely dreadful stay well clear nothing but a scam with silly little girls working on the phones.....”

Posted 1 month ago

“I dont even know where to begin I'm so exhausted. Just avoid these scammer fraudulent company”

Posted 1 month ago

“Absolute joke of a company rip off merchants. Made a quote online after a week went up £15, then few weeks later after my cancellation period had finished said i had to pay extra for a missed fine from 3 years ago! Disgusting DO NOT USE!”

Posted 1 month ago

“After discussing my policy and claims the price went up by 1000 pounds I paid they cancelled after 15 days and charged me 200 pounds while they kept saying we sort it out they will Rob you beware ⛔”

Posted 1 month ago

“If I could I will give 0 star this insurance company they are dodgy my advice stay way from them I had an accident not my fault and The third-party they have accepted liability already but because I have £3000 access this company they telling me they will investigate the accident to find out who’s fault so they try to tell me it’s my fault so they can get £3000 access from me scam”

Posted 1 month ago

“Disgusting service. Took my money straight away then rang 2 days later to tell me I wasn’t insured because I hadn’t disclosed a non fault claim from 3 years ago. They then tried to add £780 onto the premium. I then had to phone and cancel and was on hold for over 30 mins and got spoken to like I was a child from someone working from home. To top this all off they charged me £80 to cancel a policy I never had.

In 22 years of driving I have never dealt with such an unprofessional insurance broker. Horrible experience

Please please please do not use this place !”

Posted 1 month ago

U Drive Cover is rated 3.69 based on 795 reviews