U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,135 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to provide a driving licence check code as part of motor insurance renewal but when I forwarded it I was told the code was not valid. Which means your systems don't work adequately . A very basic issue that shouldn't happen and results in a very poor customer experience”

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Posted 3 days ago

“Awful company if you get hit whilst parked!!!!!! They rip you off anyway for all aspects of the insurance and their customer service is shocking- bet this does not get posted but should”

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Posted 6 days ago

“5 star insurance company! I've been with them for many years & they always give me the best & cheapest insurance quote possible. Excellent communication's, very easy to get in contact with. Hopefully i will be using them for years to come.”

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Posted 1 week ago

“Only give 4 stars,, great service,,, insurance went on late! So got pulled over,. Things sorted now,, .And happy with the service.”

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Posted 1 week ago

“Hi I would like to say thank you for your help with my car insurance last year I am sorry to say I will not be renewing this year with you sorry as I can get the same level of service for a lot less sorry with all I have for much less the hole premium for this year is £544.58p so will be going there instead sorry so will need to get my proof of no clames bonus please”

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Posted 1 month ago

Thank you for leaving a review. We are sorry to see you leave but appreciate that you have found a policy elsewhere within your budget. Hopefully, we see you sometime again in the future! Please note that we can only send the no claims bonus after your policy has ended!

Posted 2 weeks ago

“Hard to find account online”

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Posted 1 month ago

Thank you for your feedback. We do have an online website but no online accounts. We are contactable via email or whatsapp though.

Posted 2 weeks ago

“Your customer service is extremely fabulours.weldone”

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Posted 1 month ago

Thank you so much for taking the time to share your positive experience! We’re really pleased to hear that you’re happy with the service you received from U Drive Cover. Our team always aims to make things as smooth and straightforward as possible, and it’s great to know that reflected in your experience. Thanks again for choosing U Drive Cover — we truly appreciate your support!

Posted 2 weeks ago

“I was not happy on how I was treated during my policy process. I would not like to renew my policy with you.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. Please ensure to contact us to make sure your policy does not renew. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 2 weeks ago

“Very bad attitude as I did not want to continue for second year very rude all because I don’t want to renew?”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 2 weeks ago

“Poor customer service, very expensive, the price was clear when I got the quote after ringing up extra charges where added and the price per month went up, would not recommend and would never use again.”

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Posted 2 months ago

“I applied online, was quoted £900, accepted, and paid. Simple enough — or so I thought. Instead, I was dragged into a long, confusing phone call with a representative I could barely understand, despite the fact I’d already paid. Then, later that same evening, I got another call telling me the price had suddenly jumped to £2,000. Nothing had changed in my details. Nothing. Yet somehow the cost more than doubled after they’d already taken my money. This feels like a classic bait‑and‑switch tactic. Completely unprofessional, misleading, and a warning sign to anyone considering using them. If this is how they treat paying customers, I’d strongly advise looking elsewhere.”

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Posted 2 months ago

“I had an excellent experience with Constance when changing my car insurance. She was incredibly helpful, patient, and professional throughout the process. She explained everything clearly, answered all of my questions, and made what could have been a stressful task feel smooth and straightforward. Her friendly attitude and great customer service really stood out. I truly appreciate her support and would highly recommend her to anyone needing assistance.”

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Posted 2 months ago

“Not a single dollar lost, everything was returned perfectly.”

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Posted 2 months ago

“Would not even give them one star. Spoke with someone a couple of days ago as was getting a new car. They quoted another £200, although had already paid a full years insurance, there was three months left of my insurance that was paid in full. when I queried this I get attitude from the call handler. Decided to go to a reputable insurer to insure new car. phoned to cancel the years insurance that was paid in full they took another £50 off of me.”

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Posted 2 months ago

“Excellent service”

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Posted 3 months ago

“Hi UDrive Thank you for the renewal invitation. This year I have changed my insurer to RAC as they are running a very good deal that includes breakdown but never fear as probably il be back next year. Unfortunately that's how it works but as said il be back”

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Posted 3 months ago

“Avoid this Company if can. Just been charged £215 for cancellation and they retained the balance on my premium without a single refund when I scrapped my car off”

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Posted 3 months ago

“The customer care service it wonderful”

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Posted 3 months ago

“Absolutely amazing. Had an issue with my insurance but they were able to sort it out very quickly for me to stay insured. Would definitely recommend this company”

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Posted 3 months ago

“She had a lovely voice - B”

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Posted 3 months ago

U Drive Cover is rated 3.5 based on 2,135 reviews