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U Drive Cover Reviews

3.5 Rating 1,712 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

3.5

Based on 1,712 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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U Drive Cover 5 star review on 3rd March 2023

Mr Arzen Balliu

U Drive Cover 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service no good at all, and also price is very expensive”

Posted 6 months ago

“Very bad customer service. They’re talking very rudely.”

Posted 6 months ago

“If I could rating them in minus I would do, complete scam company, accepted my insurance then after two days rang me asking for more money when I asked for my money back they said it will take seven days for a refund so I ended up with no insurance and no money in hand. complete rubbish”

Posted 6 months ago

“I had to speak to yourselves today regarding my new vehicle and was very pleasantly greeted by Luke Steven’s. He was incredibly helpful, polite and knowledgeable. He made moving my insurance policy to my new car very easy. Thank you Luke for all your help today.”

Posted 6 months ago

“Excellent!! I have been a customer for the past two years and every time I’ve had an issue with making my payment. I’ve contacted them and they have been so understanding. I’m flexible spreading my payments out. Always happy with the customer support and real professional people who have empathy and understanding to help you. Very grateful. Rachel in the cancellations department was simply amazing. This will be my third renewal. Definitely the best insurance company I have used in a decade. Thank you UDrive.”

Posted 6 months ago

“My goal was to change vehicle on my policy. I liaised with Paul Onabajo. He was extremely helpful. I've not encountered any issues with UDRIVECOVER. On one occasion I forgot my phone at home and went to work where I realised I left my bank account frozen meaning my direct debit failed twice but they dealt with it as a case by case manner and could see my payments were normally smooth, so I wasn't charged late payment fee. Generally proactive, but, I was charged an admin free of £50 to change vehicle on my policy and will be a further £50 admin fee when I am ready to change back to pre existing vehicle. The 1star drop in review from 5 star to 4 star is simply because I had to fork out for temp insurance whilst I became registered keeper of temporary vehicle. And then a further £50 admin fee.”

Posted 6 months ago

“Luke Stevens was very helpful and professional at Udrive. Highly recommended”

Posted 6 months ago

“Wanted to cancel policy on one car and set up new policy on another. Expected a long-winded phone call and obstacles to deal with e.g. info required I hadn't got or didn't know but Paul Onabajo made it all go off very smoothly and simply and didn't make me feel like a dinosaur because of being older and not very techno savvy. He was a pleasure to deal with.”

Posted 6 months ago

“Messing around back and fourth wanting more documents even though I was told the insurance has been finalised- never had an insurance company who are such a farse”

Posted 6 months ago

“Paul was very helpful with giving me all the quotes I needed before deciding on my next car purchase”

Posted 6 months ago

“Can't make any adjustments online and close at 1pm on a Saturday! Useless.”

Posted 6 months ago

“You do your services efficiently”

Posted 6 months ago

“Staff was very helpfull the guy was full of intense and willing to resolve my issues so nicely”

Posted 6 months ago

“After I spoke to Luke Stevens at customer adviser every think just fell into place he was very helpful and explained every think to me so a big thank you to Luke.”

Posted 7 months ago

“U Drive has been brilliant with my policy so far, it was time-sensitive to get my insurance policy before I went on holiday and they managed to get everything done quickly so I was insured to go away in the car. I had to change the date of the direct debit and Allie was so helpful in sorting that out for me. I would highly recommend UDrive Cover for anyone.”

Posted 7 months ago

“Extremely rude staff as well as the mananager awful experience . Don’t sound professional at all have no clue what they doing . Wouldn’t recommend to anyone . They increase charge on the premium each time they ring you ridiculously stupid !!!”

Posted 7 months ago

“Paul Onabajo seem to have answers to everything. The service was pleasant and lovely. Cheers to UDrive”

Posted 7 months ago

“U Drive your assistant Paul I spoken with this afternoon he was very helpful with me and I couldn't thank him enough”

Posted 7 months ago

“After 4 weeks of sending multiple emails and trying to contact by phone (for many hours without success) I am still waiting for confirmation that my cover is in place. This is despite having paid in full on the day of proposal over a month ago. God help anyone if they ever need to make a claim.”

Posted 7 months ago

“Great service when requesting some information that included a very speedy response.”

Posted 7 months ago

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U Drive Cover is rated 3.5 based on 1,712 reviews