U Drive Cover Reviews

3.69 Rating 795 Reviews
69 %
of reviewers recommend U Drive Cover
Merchant Metrics
Shipping & Delivery
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.12 out of 5
Returns & Refunds
Refunds Process
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited was formed by Steve Barnard who has over 40 years’ experience in the private car and commercial vehicle sector of the Insurance industry, which includes many years of underwriting non-standard risks.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

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U Drive Cover, Grosvenor House, 4/7 Station Road,

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Anonymous  // 01/01/2019
After waiting nearly eight hours to find out if my details have been verified, only to be told I’ve failed the verification process. Then to find out it was because I didn’t inform them about one of my previous claims, which I already did online. my insurance jumped to nearly £200. So i said I want to cancel and get a refund, which they informed me I would have to pay a cancellation fee of £75 plus £8 insurance cancellation. Which I told them I won’t be paying anything as my cover isn’t in place and I have no valid insurance with them. Eventually they got my price down And I accept the terms and conditions, the lady was nice and helped but it shouldn’t of taken 8 hours to get this sorted. As a new customer with them I won’t be recommending them at all. It seemed like all they cared about was getting me to pay a higher premium.
Posted 1 year ago
Just hope police will investigate this company !!!
Posted 7 months ago
They will steal your money and do want to increase the price on you be carful remember they are a broker you are better going to the insurer directly whoever they use for your policy I’ve had the same experience as other customers
I should of read the reviews before taking my cover out I paid in full want to cancel and they want to charge me over 50% of my policy this company is a straight rip off I’ve notified watchdog and the ombudsman about how they conduct business so be very aware there is no way on earth I’m letting this slide they try to find loopholes so they can just take your money I’ve been driving for over 20 years and I’ve never dealt with a company this bad.
Posted 8 months ago
Taken my deposit 3 days before my policy should start. Still no documentation. No emails. My policy is active now. Or is it? Can I drive my car legally?? Can I go to work without fear of having my car impounded?
Posted 11 months ago

Quoted cheaper online and then having to pay extra £150 to my monthly because I failed their verification checks. The requirements were information such as my home address etc. How does one fail this?

Confused? When questioned they said they would call me again and get back to me.

Also, they delay in contacting you within the ‘cooling off period’ and then trap you with more added to your premium and then if you want to cancel. I’ve had to pay £359 to leave. You don’t have no choice. For someone who just needs a car for his family and children. I’ve now spend under £800 with these guys and its all a scam.

Customer service are not helpful at all and get confused when their points are challenged. AVOID! Avoid! AVOID!
Posted 1 year ago
Went on cover on Saturday and they took payment.then got the phone call on Monday to verify the details. The reason for the phone call is to increase the premium and only that. They told me cover was not in place although I paid in full. Told them to cancel and they charged £75.00 admin fee and £8.00 for the insurance cover(ALTHOUGH I WAS NOT ON COVER). Its Friday now and I still have not received my refund. AVOID AT ALL COSTS.
Posted 1 year ago
Fraudulent sales tactics. Misinform you and charge you for cancellation eve before your policy start date. Please Avoid this broker!!!
Posted 6 months ago
Terrible customer service never ring back when they say they will and got a cancellation fee for policy when it hadn’t even started and when I didn’t accept the increase in price from initial quote never dealt with such a bad company terrible !!
Posted 6 months ago
This company took money out from my account then sent an email stating that they would need to validate the policy before it is active I then decided not to proceed with this policy any longer called up for a refund was then told I would be charged even though the policy was not active yet spoke to a very rude lady on the phone who was shouting and swearing on the phone to me I asked to speak to a manager she refused and then subsequently cut the phone off on me horrible company horrible experience avoid by all means the worst insurance company I have ever dealt with. Completely annoyed
Posted 7 months ago
Stay away scammers
They quote you a price than make some excuses with identity validation ect
And put price up
Once refused they charged me full cancellation fees which is £90
Don’t know how this scammers get away with it
Posted 8 months ago

They miss sell insurance and hike up your insurance price after it has been bought.

They need to be investigated by The FCA.
Posted 8 months ago
Crooks - Do not use this company. They charged me a cancellation fee for a order that they did not fulfill or issue insurance for.
Very rude staff on the phone!!!!!!
Posted 1 year ago
Basically a scam. I would give them minus 5 🌟. Please never trust them I had to wait 30 days to get my money back and there would be a cancellation fee of £140.
Posted 1 year ago
Posted 1 year ago
Basically a scam. Sold me a policy at £1100, rang me back 5 days later to tell me they were cancelling the policy, I'd have to wait 30 days to get my money back and there would be a cancellation fee of £100 (despite them cancelling it on me). Avoid at all costs!
Posted 1 year ago
Dishonesty outfit who tries to rip you off your money. Plzzzzz stay away. I had to engage my welfare officer to sort out the drama.
Posted 2 years ago
Awful just bad from start to finish I cancelled they just kept trying to up my insurance they weren’t clear on things. I cancelled and they are still taking money out for insurance don’t insure with them
Posted 3 years ago
They are very rude people and not helpful specially one of the girls she was shouting on me yesterday
Posted 6 days ago
I took out a policy and cancelled it before the start date, was told I would be charged £75 for admin fee and within 30days receive the payment of the remaining fee has now been over 30 days and nothing suprise suprise how do scammers like these companies get on to comparison sites like money supermarket so easily??
Posted 3 weeks ago
They was so understandable they was so great and with the great price thank you for u drive cover
Posted 3 weeks ago
U Drive Cover is rated 3.69 based on 795 reviews