U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,125 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As many others have commented below me. I initially went with a quote. I then was called asking me to verify information - they found some a random unusual change in my details, initially telling me that this shouldn't affect my quote. I was then informed the following day that this has indeed affected my quote and it has gone up by £800! I was told I could not be given the initial quote. I of course declined this and my policy was then cancelled with a £75 fee. Funnily enough, when I put in the updated corrected information by myself, I was still given my initial quote! The whole thing stinks of dodgy behaviour and they should be reported for misconduct.”

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Posted 1 year ago

“A bunch of scammers.Don’t go near them .They respond and just steal money.”

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Posted 1 year ago

“Horrible experience , total rip off and a lot of hidden rules . Very overpriced for what they offer , customer service are also awful. And if you swap cars on policy they ask you to pay a huge deposit + huge administration fees comparatively to other insurers. I won't recommend this not even to my biggest enemy 😒. Please avoid them in order to avoid being ripped off”

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Posted 1 year ago

“Absolutely rude”

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Posted 1 year ago

“Terrible people Took out insurance with Udrive via money supermarket, Paid in full, recieved a call and was requoted and price went up but 300ish then reduced to an aditional 170.00 told they would take this over 2 months via my card. Today recieved a credit agreement from close brothers for the full amount Be very wary of these”

Helpful Report

Posted 1 year ago

“Beware of Hidden Costs and Deceptive Practices at U Drive Cover Ltd!! Review: Before I begin let me share a link with you. The FCA is investigating Close Brothers for malpractice and Udrive do their financing through them. Read this and draw your own conclusions: https://www.motorfinanceonline.com/comment/close-brothers-faces-unprecedented-challenges-amid-fca-motor-finance-review/?cf-view My recent dealings with U Drive Cover Ltd, supported by Close Brothers Premium Finance, have been desperate due to hidden fees, deceptive practices, and poor customer service. Misleading Initial Quote and Deposit: I began with an insurance quote via GoCompare for £580 annually. After making a deposit of £133, extensive questioning by their team led to an increased premium of £1039. Constrained by a hefty £75 cancellation fee, I felt compelled to proceed. Exorbitant Financing APR: It was later revealed that financing was managed by Close Brothers, with an extortionate APR of 57.15%. This rate is exceptionally high and was not transparently communicated during the initial discussions, adding to my financial burden. Importantly, Close Brothers is currently under scrutiny for their practices in the motor finance industry. More details on this investigation can be found here. Cancellation for Trivial Delay: After agreeing to the terms, I encountered administrative issues, including repetitive document requests. Despite my attempts to comply within business hours, my policy was cancelled for a trivial delay—my email was sent at 7:02 PM, just two minutes past their closing time of 7:00 PM. Excessive Financial Penalties: Post-cancellation, I was charged £100 via direct debit and later billed an additional 40% of the contract total, amounting to £292, all within four weeks of the policy period. This was for a service that was never effectively rendered. Inadequate Customer Service: Throughout this ordeal, the customer service was severely lacking. The communication was poor, and there seemed to be a deliberate lack of effort to resolve any issues efficiently. Conclusion: I strongly advise caution to potential customers considering U Drive Cover Ltd. The opaque quoting process, exorbitant APR, and inflexible administrative protocols contributed to a disappointing and financially painful experience.”

Helpful Report

Posted 1 year ago

“DO NOT EVER USE THIS COMPANY AGAIN! They will rinse you of every penny and extort you to the highest level. They don’t make it clear with the T&C’s and if you or they cancel even within a very small time frame they charge you 40% of the entire premium. I wasn’t able to get hold of for a few days for being away and they wouldn’t accept it and just went ahead and cancelled my entire premium and charged me £1400 and didn’t even have use my of car with this insurance policy for more then 2 months. This is extortion on the highest level! So basically I got robbed of this money and now have to go through the whole insurance process again and not have the use of my car as a result of it which is highly frustrating! Do not fall for the same trap guys, unless you want to spend an arm and a leg! Use an insurance company that won’t screw you over and throw ludicrous sums of money at you if have a legitimate reason to not get hold of or if what ever reason you wish to cancel with them at any point and not have to pay 40/50% of the entirely year premium after only using it for a month or 2!”

Helpful Report

Posted 1 year ago

“The price increased after I’d accepted the quote price. Very angry. The reason was I’d stated on my paperwork that I’d been driving for 40 years (I rounded this figure up as didn’t think it was that relevant). Apparently they wouldn’t accept the 40 year figure as it was actually 39 years and 8 months!!! And this apparently cost their admin approx £150 which they tried to charge me. I argued this ridiculous unexpected charge and as a good will gesture they agreed to reduce the amount by approx half. I felt I had no choice to agree but will never use them again.”

Helpful Report

Posted 1 year ago

“U drive customer service and sale team are good but the way business handled is quite unethical as I see they provide some quote while purchase of insurance and it changes once we commit to buy by quoting personal check is not correct.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY!! My car is a cat s (write off, front bumper damaged) and they didn't ask that online, did the whole validation thing and got told I can't be quoted due to write off and my quote went from £800 to £3.5k, joke man Also paid my deposit before they validated me so have to wait 7 days for my money back.”

Helpful Report

Posted 1 year ago

“Same as what other people are saying. They will quote you a cheap price, then give you a 'service' call where they will increase the price, by alot! And if you say no they will deduct £75 from refund.... Business SCAM. Be warned!!!!!”

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Posted 1 year ago

“First time I saw insurance company like this rubbish”

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Posted 1 year ago

“This company is an absoloute disgrace and make up new rules on policies as and when they decide too.”

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Posted 1 year ago

“They are robbed my money initially given a price and I have done deposit after that they changed amount and taken service charge to cancel policy if am not agreeing with new price..they are cheaters and don’t take their policies”

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Posted 1 year ago

“Very bad customer service infact misleading”

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Posted 1 year ago

“Requested a ''call back'' regarding documents sent BUT NOTHING Later again spoke to an agent and she promised to ring back but still NOTHING still do not know whether or not the documents sent have arrived.”

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Posted 1 year ago

“very bad company, they look for everything and close your insurance, so I don't recommend this company to anyone”

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Posted 1 year ago

“Was the most expensive company and when I wanted to cancel thay wanted over 2thousand of me in the first month 🙃 not a gd start”

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Posted 1 year ago

“Worst car insurance ever never again even for free”

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Posted 1 year ago

“Trying to call you and on hold for ever!!!!!!!!! Poor service!!”

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Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,125 reviews