U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,125 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company you can ever get an insurance with. They will keep asking you for more money is after you have paid the agreed premium.”

Helpful Report

Posted 11 months ago

“Staff are very rude. Cancelled my insurance and I had to pay cancellation fee and I hadn’t had the insurance for a day. Payed 360 up front, was told on the phone 3-4 days for refund, email said 15 days and after I sent an email to the company myself was told it can take up to 30 days. Absolute joke of a company and extortionate prices”

Helpful Report

Posted 11 months ago

“This lot are crooks. I will be alerting the Financial Ombudsmen to their activities, writing to my MP and posting on social media sites. These are brokers who underwrite insurance policies with Close Brothers who are under investigation for defrauding people with loans on cars going back over a decade. They position themselves as cheap but then take cash BEFORE telling you that premiums will be higher and you owe a cancellation fee if you back out. The APR is EXTORTIONATE and the service is dreadful. The 5 star posts I assume are fake but I cannot be sure of that. They CLEARLY target Trustpilot and I will point out to the Ombudsmen that the reviews on TP are MUCH higher than Google and by a long way. 1.5/5 versus 3.5. This stinks of fake profile posting and will suggest they investigate accordingly. You will see masses of 1 star reviews. The insurance aggregators need to be held accountable to positioning these as no.1 choice. Do not go near them!! Also if you do fall fowl of this ask for a Freedom of Information request which they must legally honour. Careful inspection of all internal comms will no doubt show some misalignment between data collection and privacy law and their practice. They are total cowboys.”

Helpful Report

Posted 11 months ago

“Came in with a cheap price on quotezone. no idea they were a broker. After paying a 350 deposit called 2 days later to say the premium would be going up then called a week later to say my details were entered incorrectly and I would need to pay 1000 or my policy would be cancelled. Received 75pounds refund from 350 deposit but still not received the refund 3 weeks later... AVOID SCAMMERS”

Helpful Report

Posted 11 months ago

“Awful company i tried to cancel last 3 months as i was emegrating and they wanted more money than the balance of the full year they pray on the vulnerable no wonder young kids drive woth no ins its cheaper to get fined”

Helpful Report

Posted 11 months ago

“"U Drive Insurance is ripping people off! They misled me with false promises, hidden fees, and unnecessary premium increases. Poor customer service, , and lack of transparency make it impossible to trust them”

Helpful Report

Posted 11 months ago

“never you contact them for your insurance as they are worse in all way. DO NOT USE THEM...... SEE EVERY COMMENT ABOUT THEM, NON SPEAKS GOOD ABOUT THEM. TERRIBLE”

Helpful Report

Posted 11 months ago

“Ridiculous customer service, slow and incompetent. want your money and pose as a reputable insurer but have hidden costs and catch’s with threatening behaviour to cancel constantly even when you have provided information. Will be cancelling and never using again”

Helpful Report

Posted 11 months ago

“to much to say but please people DONT use this company they are not what they make out to be and i lost a lot of money, AVOID AT ALL COST 🤬”

Helpful Report

Posted 11 months ago

“Check for other insurance companies. Let them be your last resort”

Helpful Report

Posted 11 months ago

“AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 11 months ago

“U drive is a broker over charged now I am paying half the price with more benefits,they cancelled the policy because they wanted a copy of partners license which she lost and is waiting for the new one coming plus something else they wanted to prove our driving were both 64 and now they want a large some of money because they cancelled GET AND DO ONE YOU WILL GET NOTHING YOU THEIVES. AVOID AVOID AVOID.THEY ARE BROKERS BUT PORTRAY THEMSELVES AS INSURERS.”

Helpful Report

Posted 11 months ago

“Terrible Experience – Avoid at All Costs! I had a terrible experience with Diver Cover Ltd. They pose as an insurance company offering cheap quotes, but in reality, they are just brokers. They lure you in with low prices, then after taking your money, they contact you for “validation” and claim to have found a non-fault incident – a claim I was completely unaware of! Despite this being a situation where I did not file any claim, they used it as an excuse to hike my premium by 20%, even though my policy hasn’t even started yet (due to start next week). When I asked to cancel the policy during the cooling-off period, they refused to refund my deposit, claiming it was an administration fee. This is nothing short of a scam! Their customer service is unhelpful, and they hide behind shady tactics to squeeze more money from you before your policy even begins. I highly advise against purchasing from them on sites like Confused.com or MoneySuperMarket. They are not insurers but brokers, and the whole process feels like a trap. Be cautious and save yourself the trouble – do not fall for their low initial quotes! Thank you.”

Helpful Report

Posted 11 months ago

“Terrible service from start to finish. I do not recommend.”

Helpful Report

Posted 1 year ago

“AVOID. Absolute shambles of a company they gave me a quote and then it was completely different when I set it up and only offered 3rd party. When my car was stolen they wanted 1770 pound off me to cancel. Don’t waste your time on these frauds.”

Helpful Report

Posted 1 year ago

“70 pounds administration fee if policy cancelled even before it starts!!”

Helpful Report

Posted 1 year ago

“Very good company Thanks”

Helpful Report

Posted 1 year ago

“Would not recommend, the amount of hidden cost is ridiculous. The quote thats online goes up once you actually look in to joining with them, then once thats gone up, 2 weeks later, after your policy has started there asking for another £200 that was not listed anywhere in your policy or on any documents. £500 extra I've now paid from the agreed policy. This company has so many hidden cost”

Helpful Report

Posted 1 year ago

“Do ever buy or use this company will take your money and give you heal , stay away”

Helpful Report

Posted 1 year ago

“I was assured by your agent that I would be given the full refund back if I cancelled within the 14 days, & the processing fee wouldn’t be charged till after then, now I’m being told there is a process fee to be charged, personally I don’t believe it & it’s just another excuse to make some money back, feel free to go back & listen to our conversation, I’ll also be leaving a bad Trustpilot review.”

Helpful Report

Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,125 reviews