U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,103 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never you contact them for your insurance as they are worse in all way. DO NOT USE THEM...... SEE EVERY COMMENT ABOUT THEM, NON SPEAKS GOOD ABOUT THEM. TERRIBLE”

Helpful Report

Posted 9 months ago

“Ridiculous customer service, slow and incompetent. want your money and pose as a reputable insurer but have hidden costs and catch’s with threatening behaviour to cancel constantly even when you have provided information. Will be cancelling and never using again”

Helpful Report

Posted 9 months ago

“to much to say but please people DONT use this company they are not what they make out to be and i lost a lot of money, AVOID AT ALL COST 🤬”

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Posted 9 months ago

“Check for other insurance companies. Let them be your last resort”

Helpful Report

Posted 9 months ago

“AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 9 months ago

“U drive is a broker over charged now I am paying half the price with more benefits,they cancelled the policy because they wanted a copy of partners license which she lost and is waiting for the new one coming plus something else they wanted to prove our driving were both 64 and now they want a large some of money because they cancelled GET AND DO ONE YOU WILL GET NOTHING YOU THEIVES. AVOID AVOID AVOID.THEY ARE BROKERS BUT PORTRAY THEMSELVES AS INSURERS.”

Helpful Report

Posted 9 months ago

“Terrible Experience – Avoid at All Costs! I had a terrible experience with Diver Cover Ltd. They pose as an insurance company offering cheap quotes, but in reality, they are just brokers. They lure you in with low prices, then after taking your money, they contact you for “validation” and claim to have found a non-fault incident – a claim I was completely unaware of! Despite this being a situation where I did not file any claim, they used it as an excuse to hike my premium by 20%, even though my policy hasn’t even started yet (due to start next week). When I asked to cancel the policy during the cooling-off period, they refused to refund my deposit, claiming it was an administration fee. This is nothing short of a scam! Their customer service is unhelpful, and they hide behind shady tactics to squeeze more money from you before your policy even begins. I highly advise against purchasing from them on sites like Confused.com or MoneySuperMarket. They are not insurers but brokers, and the whole process feels like a trap. Be cautious and save yourself the trouble – do not fall for their low initial quotes! Thank you.”

Helpful Report

Posted 9 months ago

“Terrible service from start to finish. I do not recommend.”

Helpful Report

Posted 9 months ago

“AVOID. Absolute shambles of a company they gave me a quote and then it was completely different when I set it up and only offered 3rd party. When my car was stolen they wanted 1770 pound off me to cancel. Don’t waste your time on these frauds.”

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Posted 9 months ago

“70 pounds administration fee if policy cancelled even before it starts!!”

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Posted 9 months ago

“Very good company Thanks”

Helpful Report

Posted 9 months ago

“Would not recommend, the amount of hidden cost is ridiculous. The quote thats online goes up once you actually look in to joining with them, then once thats gone up, 2 weeks later, after your policy has started there asking for another £200 that was not listed anywhere in your policy or on any documents. £500 extra I've now paid from the agreed policy. This company has so many hidden cost”

Helpful Report

Posted 9 months ago

“Do ever buy or use this company will take your money and give you heal , stay away”

Helpful Report

Posted 9 months ago

“I was assured by your agent that I would be given the full refund back if I cancelled within the 14 days, & the processing fee wouldn’t be charged till after then, now I’m being told there is a process fee to be charged, personally I don’t believe it & it’s just another excuse to make some money back, feel free to go back & listen to our conversation, I’ll also be leaving a bad Trustpilot review.”

Helpful Report

Posted 9 months ago

“Really bad insurance never again ❌❌❌❌”

Helpful Report

Posted 9 months ago

“After renewing a policy new, then having to change car 2 months in, NO refund was refunded.Had to take out a brand new policy to insure new car. Absolutley disgusting cash grab. The SECOND this new policy is up? Guess who im insuring new policy with??? Not these fucktards”

Helpful Report

Posted 9 months ago

“Very bad experience wasn't informed from the start that they was a broker not the insurance, I paid 360.00 as my first payment to be told I then they was only a broker and will finalise my insurance the day after. Then after setting up fully I got told the company wanted copies of my licence not a problem but after finding out that I couldn't prove the no claims as it was on my ex partner account they won't confirm with me and as my ex is on rules from the police he can't be in any contact with me as he threatened my life with either being stabbed or he would set my home in fire with me in it. They wouldn't understand and told me that my insurerance would go up by almost 2500. So in the end I payed 360.00 and my for at months payment to be told that I either pay another 450.00 deposit they would cancel my insurance, not the info I needed and they wasn't very helpful just wanted their extra money which left me a new single mother who's almost 600. 00 out of pocket and having to re sort out insurance which is majorly need to actually do my care work to feed my children I wouldn't advise anyone to use this company unless u have money to throw away I learned the hard way”

Helpful Report

Posted 9 months ago

“They are broker preying on small prints T&C. Why on Earth charging 75 pounds for cancellation during the first 14 days and before the start of cover!. Why the insurer Sabre is saying in IPI that it covers driving another car while not mentioned in the insurance certificate. When you get the policy booklet suggests it provides cover selectively and you check your insurance certificate!!. If they subtly mislead customers that way, they are not trustworthy. Now I am waiting for the truncated refund since 27.8.24 and nothing is paid yet. To my horror, the email said it can take up to 30 days for refund….what… why…”

Helpful Report

Posted 9 months ago

“Tried to sign up through them today via comparethemarket, I was quoted £1500 per year at ppm cost. I accidentally put the car buy date as the 6th when I meant to put 06/09/2024. They got back to me via a phone call to 'verify my details' and said their insurer wants to cancel me because they think I'm committing fraud, and offered me a second option of £2500. They said no other company will offer me much less than that because my 'insurance rating is at 40%' which I've never heard of. He then went away after I'd got a bit high rate on the phone to see what he could work out, he came back and told me there was a one day only deal for me at £1700 a year and that works out at £217 a month because I've already paid my deposit... which anyone with half a brain knows is not £1700 a year. When I called him on that he then started saying all these different things I'd be paying for that made it that much. I asked for a refund on my deposit and would go elsewhere because I'd seen many other offers at £1500. He told me he would speak to his company director and get me a better offer but I told him to send my money back. I've gone with my second option, £1500 a month no extra calls no fraud sounding bs to get me to fork out another £1000 per year. This company are pure scammers avoid at all cost.”

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Posted 9 months ago

“NEVER AGAIN!!!!!”

Helpful Report

Posted 9 months ago

U Drive Cover is rated 3.5 based on 2,103 reviews