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U Drive Cover Reviews

3.5 Rating 1,723 Reviews
62 %
of reviewers recommend U Drive Cover
Company Reviews Metrics Info
3.5
Based on 1,723 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Marcos Carvalho
Unverified Reviewer
“Totally disappointing , I paid for my insurance to be activated on a Saturday when I made the payment they said they would only activate after confirming some data during the week ! I managed to talk to them only on Friday 6 days later I was very poorly attended and asked for a refund that has been 15 days and has not returned to my account and I have no explanation!! Detail I was charged £75 to cancel a service that was never activated! I'll take it to court”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Very complicated and difficult to take the policy from u drive cover. Never experienced all these problems/difficulties with other insurers”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“I would give zero stars if possible, terrible company to deal with.”
Helpful Report
Posted 11 months ago
Darren Scales
Verified Reviewer
“Avoid at all costs. Conmen. They wanted nearly £300 to change car to a smaller engined, equal valued car. Now they have asked for over £290 to cancel the policy, as apposed to the admin fee normal insurance companies charge.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Not an insurance company they’re brokers! They took £250 deposit off me last Tuesday and cancelled my policy today saying I had a policy with them, but according to AskMID the car wasn’t showing on the database, now they’re taking £125 off my deposit, beware avoid at all costs, don’t let these disgusting thieves rob your money, pay the extra and get insured by proper companies, they shouldn’t be allowed on comparative websites, AVOID AT ALL COSTS PLEASE”
Helpful Report
Posted 11 months ago
James
Unverified Reviewer
“I had a claim made against me and the insurance Company(u-drive) failedto notify myself about said claim. Also renewal insurance was over £3295 a year!! Absolutely will not insured again with u drive.”
Helpful Report
Posted 11 months ago
Colin Andrew Davison
Verified Reviewer
“This company promised to take a motor insurance policy, took the payment and then decided to refund it as they did not actually have an insurance company!”
Helpful Report
Posted 11 months ago
Dan
Unverified Reviewer
“Unauthorised payments taken by a Trainee. This isn’t a service I would ever use again and the “only Kiana in U Drive Cover” was sarcastic, obnoxious and put the phone down on me as she was unable to resolve my situation. Disgusting treatment.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Terrible company Avoid at all cost”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“shocking customer care when you discuss leaving. Asked to cancel 5months early and they are with holding £550. and are even charging £75 to cancel. Greedy rubbish company.”
Helpful Report
Posted 11 months ago
Sian Hook
Verified Reviewer
“I'll be going straight to the Ombudsman, I would advise against engaging the services of this particular broker, as my personal experience with them has been rather unfavourable. Regrettably, they have not only failed to uphold professional standards but have also engaged in unscrupulous practices that resulted in a substantial financial loss on my part. Moreover, their claim of providing insurance coverage during the period when the insurance company was allegedly preparing the necessary documentation turned out to be deceitful and baseless. Furthermore, I must express my disappointment with the telephone agent's unprofessional behaviour, as they consistently addressed me as "mate." Such conduct is entirely unacceptable. Overall, I find these actions to be a glaring display of incompetence and disregard for ethical business practices.”
Helpful Report
Posted 11 months ago
J Rebbeck
Verified Reviewer
“Absolute shower, couldn't add people, never got back to me with queries, ended up cancelling the policy and then they calculated the refund incorrectly and charged us more money! Money grabbing shower! Do not use. Insurance is based on trust, evidently not this company! Avoid!!!!!!”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I took new policy 3 weeks before my old policy expired as I was going away. 19 days before my policy started, I contacted Dodgy u drive and cancelled my policy and they have charged me £75 for what???? It's understandable if my new policy started it hadn't still had 2 weeks before it started and they charged me £75 for what??? I am taking this further spoken to a solicitor, as charging £75 for policy not started is not appropriate. I would advise everyone to stay clear of dodgy Udrive.”
Helpful Report
Posted 11 months ago
Jason Jeal
Verified Reviewer
“Avoid at all cost this so called Company will rip you off I cancelled my insurance then they said I need to pay the whole year off = I don't think so I've looked at over 100 reviews of the u drive and all say the same thing , all they want is your money they don't care in any way shape or form they will lie and manipulate you in any way to get the money absolutly disgraceful I hate this company”
Helpful Report
Posted 1 year ago
Stephen Pollard
Unverified Reviewer
“CAVEAT EMPTOR - BUYER BEWARE Wow ! How does this company manage to remain in business with so many negative reviews on- line. I guess it shows just how people don’t review a company prior to buying with them. I fell victim to them and I cancelled as soon as I reviewed this company which I did as something just didn’t feel right about the process of buying car insurance with them. They ‘call back to validate’ your details within 24/48 hours, where they then up your price ! When you cancel, bang £75 cancellation fee even prior to insurance starting. Needless to say for a 15 minute mistake it cost me £75 for the pleasure of removing them from my life and …from what I’ve read, I got off lightly If you haven’t already purchased a policy, read the reviews on line on Google review summary”
Helpful Report
Posted 1 year ago
Gary Franklin
Unverified Reviewer
“Rip off, took 150.00 off me to start the policy then told me I couldn’t use my NCD because I had put it on my own private van for 4 months. Even though I had built the NCD over 20 years on a car. My insurance doubled in price, but they had already taken 220 .00 off me then cancelled my insurance because I refused to pay”
Helpful Report
Posted 1 year ago
Faisal M
Unverified Reviewer
“Spoke to a guy called Moe or Mo, tutted his teeth and then proceeded to shout “who you talking to” once i said let me speak to your manager he started talking like he’s some gangster, this is meant to be my “policy handler” goes to show how bad this company is. Call was on 27th of April around 13:03”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Thieves. Put my details through a price comparison website. I was quoted £600 per year and paid my £100+ deposit. They then said I was insured and would just need to have a conversation to release the insurance documents. As soon as I paid they then bombarded me with calls, emails and text messages the same and next day threatening to cancel my policy if I didn't get back to them. I thought this was a bit odd. When I did speak to them the day after paying my deposit I verified my details and they then said the premium would be £1500. When I said no and that id go elsewhere I was put on hold. Miraculously 10 seconds later the 'agent' then said they could reduce the price by £250 per year. I again said no to which the reply was 'well it's £150 cancellation fee'. This company takes your deposit and then they hold you to ransom. They're a broker professing to be an insurer and are misleading customers. They shouldn't be allowed on these comparison sites and I'll be raising the issue with go compare. They run an absolutely disgusting business model looking to exploit customers. I can only imagine the vulnerable people who have fell for this scam and just paid up. It needs to be looked at by the financial ombudsman. I'll be seeking a full refund or will be escalating this accordingly. Stay clear. Absolute con and the staff should be ashamed of themselves”
Helpful Report
Posted 1 year ago
Mr M
Unverified Reviewer
“The lack of transparency and communication from this business is shockingly bad. Completely unacceptable”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Terrible terrible service. Avoid if at all possible. An admin error occurred which i informed them about almost instantly when i went through the insurance proposal. Their solution. Pay £80ish to change a minor detail or pay £75 to leave. Trying to get through to customer services on a saturday also an issue. On hold for 45mins ish at a time only to be hung up on is just not good enough. Looking at their other feedback it appears to be a common trend. Needless to say, i can't recommend these, even slightly. Pay a little more and use a reliable company.”
Helpful Report
Posted 1 year ago
U Drive Cover is rated 3.5 based on 1,723 reviews
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