I'll be going straight to the Ombudsman, I would advise against engaging the services of this particular broker, as my personal experience with them has been rather unfavourable. Regrettably, they have not only failed to uphold professional standards but have also engaged in unscrupulous practices that resulted in a substantial financial loss on my part. Moreover, their claim of providing insurance coverage during the period when the insurance company was allegedly preparing the necessary documentation turned out to be deceitful and baseless. Furthermore, I must express my disappointment with the telephone agent's unprofessional behaviour, as they consistently addressed me as "mate." Such conduct is entirely unacceptable. Overall, I find these actions to be a glaring display of incompetence and disregard for ethical business practices.