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Trade Wetrooms Reviews

4.4 Rating 1,735 Reviews
86 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.4
Based on 1,735 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Mike Hughes
Verified Buyer
“Appalling service. Next Day Delivery? Apparently not. Order placed Monday lunchtime. Website confirmed if order placed within next half hour or so, would qualify for next day delivery. Fantastic! Email of order confirmation came. States will get email confirming dispatch so can track. 3pm the following day, nothing more received. Called 'customer services' number. Explained what's happening. Very rude and abrupt person on the phone, put me on hold to check, then told me would indeed be delivered by 6pm to site where am working. 6pm came and went, no sign. Couldn't contact as customer services closes at 5.30pm! Waited and waited, had booked in the work to fit and also didn't want delivery turning up with no one around to receive. 8pm I left. Wasted time and had to cancel the job to install. Got home, checked email, order wasn't even processed and delivery confirmed until nearly an hour AFTER I'd rang. A full 26+hrs after the original order. Was very frustrated and angry, left till the following day to send email to customer services. Still didn't know whether it would actually be delivered by now (Wednesday) - today is Friday and I still haven't had an acknowledgement let alone a response. The items have since been delivered, but let's face facts, this company has no regard for the customer, isn't willing to deal with the complaints made and is happy to put blatant lies on their website about delivery expectations. Next time I will pay more to go elsewhere, as I'd be more likely to get any degree of service from them. This isn't how a business should be run, and had they bothered to actually look into the issue when I called and perhaps apologised for a delay and said would be the day after...... Well then I may have been just discontented about the delay. To be lied to and then ignored is frankly nothing short of a joke.”
Helpful Report
Posted 9 years ago
Peter Roberts
Verified Buyer
“Good product, didn't need the ply but will definitely shop here again”
Helpful Report
Posted 9 years ago
Sue Heaton
Verified Buyer
“when rang for advice very helpful took order there and then and had my goods early following day. excellent service and would use them again for further items. Much appreciated the help given on making the decision for my wetroom kit. Wetroom now in progress.”
Helpful Report
Posted 9 years ago
Shaun Leedham
Verified Buyer
“I've purchased off Trade Wetrooms twice now & the website has all the info I needed & everything was delivered on time.”
Helpful Report
Posted 9 years ago
Christopher Barrett
Verified Buyer
“I am in the trade I found the service very fast which is hard to find these days Great service I would highly recommend this company many thanks”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“knowledgeable customer service agents who understand the product and are able to offer advice. Excellent despatch and next day delivery”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Website not ideal for consumers (but being called "trade" wet rooms I shouldn't really complain!)”
Helpful Report
Posted 9 years ago
Farouk Lalljee
Verified Buyer
“Quality product with a competitive price. Recommend this product to anyone who needs them.”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Very helpful with the order as you guys got back to me straight away as there was something I needed that I hadn't ordered couldn't thought the service”
Helpful Report
Posted 9 years ago
Simon Leigh
Verified Buyer
“Needed a very large wet room shower tray. Looked through the website and then decided to call just to check I was ordering correctly. The phone support was great, good advice and keen to help rather than over pushy. I ordered one afternoon and received my order the following morning as quoted. Great customer service Recommend this company”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Needed a former in a hurry and got it next day. But phoned 5 times to confirm next day delivery only got answered on the last call. Product good and delivered quickly.”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Ordered a 1400x900 shower tray. Perfect for what we want as a wet room shower. Delivery turned up within 24 hrs of ordering. I wasn't in but left with neighbour. Had a call from trade wetrooms to let me know where they left it too before I picked up the delivery note”
Helpful Report
Posted 9 years ago
David Tuck
Verified Buyer
“Fantastic value for money, excellent product and easily found on the website. I needed to specify a delivery date which was done without quibble. I had updates prior to the delivery,including call from courier to advise he was 20 minutes away. Excellent service, can't fault it”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Very helpful on phone prior to order. Excellent price. Delivered next day. Very impressed. Thank you”
Helpful Report
Posted 9 years ago
Jonathsn Foster Kenny
Verified Buyer
“Great value and very easy to fit. Arrived next day.”
Helpful Report
Posted 9 years ago
Jenessa
Verified Buyer
“Great product, quick delivery.”
Helpful Report
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Working in covent garden .Leyland paints round the corner £70 cheaper wat a result and daliverd Purfeckt”
Helpful Report
Posted 9 years ago
Chris Parker
Verified Buyer
“Very easy to use and prompt delivery, couldn't ask for more”
Helpful Report
Posted 9 years ago
Good morning, thank you for your review, glad to see you good place your order easily and delivery was quick! look forward to hearing from you soon, best wishes, Trade wet rooms
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Excellent product for the money, all items are of good quality, quick service, couldn't ask for more than that! Will definitely use again and would recommend.”
Helpful Report
Posted 9 years ago
Good morning, thank you for your review. Glad to see you were satisfied with all your items and they arrived promptly! Glad to see we have gained a loyal customer and look forward to hearing from you soon. Best wishes, Trade Wet Rooms
Posted 9 years ago
Trade-wet-rooms
Verified Buyer
“Easy site. Quick delivery.”
Helpful Report
Posted 9 years ago
Good morning, thank you for your feedback. Happy to see you were impressed by our site and the delivery was quick! Best wishes, Trade Wet Rooms
Posted 9 years ago
Trade Wetrooms is rated 4.4 based on 1,735 reviews
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