Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.40

4.4 Rating 1,798 Reviews

85 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.4

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as always, quick and accurate delivery of tilebacker boards. for us it meant not delaying plumber so our re-furb could progress on schedule,”

Helpful Report

Posted 9 years ago

Hello Alistair Thank you for your feedback, much appreciated. We hope to hear fro you again soon. Best Wishes Trade Wetrooms

Posted 9 years ago

“Spent 1 and a half days in total waiting for delivery. No shipment notification, when called they insisted it was sent by their suppliers (evidently this sounds like they are box shifters) even though there system showed as order processing and were unable to supply a shipment tracking number. Waited in until 7pm as the chap on the 2nd call still insisted it was sent. 3 days later was told "There was a computer error" and that it would be shipped for next day. Told I would received a Text giving an hour slot. Didn't receive one. This company gave me the impression they were making up as they go. Eventually received item. Mistakenly I thought they were better on price, but either way will never use again. Will wait in future for usual supplier to have in stock. This company gave me the impression I was lied to and could have handled the delivery much better by simply giving a tracking number to prove shipment and their delivery company a text notification as they claimed the would.”

Helpful Report

Posted 9 years ago

Hello Mr Wray Thank you for your feedback, upon looking at your order, i can see that we did in fact have a technical issue with our computers on the date your order was placed, which we sincerely apologise for, once we were aware of this situation, we amended this as soon as we could, and got your order sent out to you at our highest priority. again we are very sorry for this, and we have put measures in place to prevent this from happening again. Kind Regards Trade Wetrooms

Posted 9 years ago

“Order came through so quickly,why can't all companies be as good as this one,brilliant .100%”

Helpful Report

Posted 9 years ago

Hello Jonathan Thank you for your comment, much appreciated. Best Wishes Trade Wetrooms

Posted 9 years ago

“quick delivery”

Helpful Report

Posted 9 years ago

“1st Experience with TradeWetrooms and would recommend without hesitation, great telephone support and next day delivery of goods.”

Helpful Report

Posted 9 years ago

Hello Tim Thank you very much for your comments, we hope to hear from you again soon. Best Wishes Trade Wetrooms

Posted 9 years ago

“Extremely helpful and customer focused when I had a telephone query.”

Helpful Report

Posted 9 years ago

Hi Richard Thank you for your message, our wetroom specialists are very knowledgeable. any further queries, please do not hesitate to contact us. Best Wishes Trade Wetrooms

Posted 9 years ago

“Everything arrived next day in excellent condition and my wet room has just been completed fantastic service thank you”

Helpful Report

Posted 9 years ago

Hello John Thank you for your message, we are glad to hear your happy with your wetroom. Please send us in some pictures, we would love to see it! Best wishes Trade Wetrooms

Posted 9 years ago

“The item I ordered was out of stock - Trade Wetrooms rang me promptly to tell me and kept me informed. When item was in they upgraded delivery free of charge.”

Helpful Report

Posted 9 years ago

Hello Catherine Thank you for your review, on occasions unfortunately sometimes items do go out of stock, however we do aim to get them to our customers as soon as physically possible. Thank you again for your comments. Best wishes Trade Wetrooms

Posted 9 years ago

“I ordered the wrong tray and am looking at changing the order and paying for the return etc and I phoned your office to discuss. The lady I spoke with was most helpful and knowledgable and do I know exactly what's involved should I wish to change the tray.”

Helpful Report

Posted 9 years ago

Hello Phil Thank you for your message Our sales team have a large variety of wetroom knowledge, and are always happy to help. Best wishes Tradewetrooms

Posted 9 years ago

“twice i ordered and payed for a wet room shower tray and both times the order was cancelled by yourselves and money refunded with no explanation . have bought from elsewhere now.”

Helpful Report

Posted 9 years ago

Hello Tony Thank you for your message, I'm sorry that you're order was cancelled, your order would not have been cancelled with out a valid reason. Sometimes items can become unavailable and i can only apologise for this. Best Wishes Trade Wetrooms

Posted 9 years ago

“Great price for a top brand shower, extremely competitive. Quality item, well packaged and quick delivery. Shower not fitted yet, but very happy with the service so far - thank you!”

Helpful Report

Posted 9 years ago

Hello Alex Thank you, glad to hear it, we look forward to hearing from you again in the future Best Wishes Trade Wetrooms

Posted 9 years ago

“I knew little about wet rooms but the website was brilliant and soon I got into the swing of jtteq”

Helpful Report

Posted 9 years ago

Hello Mark Thank you for your feed back, we really appreciate it, we hope to hear from you again soon Best wishes Trade Wetrooms

Posted 9 years ago

“Brilliant service and very happy with the products. Will definitely use again. Bet I don't win the lawnmower though. 😕”

Trade Wetrooms 5 star review on 19th March 2017

Helpful Report

Posted 9 years ago

Hi Alex Thank you for your feedback, we look forward to hearing from you again, Best of luck with the competition :)

Posted 9 years ago

“Ordered online then realised I had ordered the wrong size so I rang customer services up and received a first class service with which they changed my order no problems at all. Excellent service and will definitely order from here again.”

Helpful Report

Posted 9 years ago

Hi Adrian Thank you for your email, we really appreciate it, We hope to hear from you again soon. Best Wishes Trade Wetrooms

Posted 9 years ago

“The 900 x 1200 'offset' description of the wet room kit wasn't clearly described due to which I had to send back the order when i received it. The offset was on the 900 side and was not a lot. The delivery wasn't a great experience either with several phone calls from the driver and myself back & forth, and even before i could actually discuss with the cust service they mumbled a few illegible words and they were off! While the customer service adviser advised me that entire payment minus the delivery (£7) will be refunded... The actual reimbursement was £28 less. This is completely unacceptable.. Beware of these guys!”

Helpful Report

Posted 9 years ago

Hello Krishnan Thank you for your email, I'm sorry you fell this way, we have taken note of this and will do our best to prevent this from happening again. I can confirm that your order was refunded for you on 08/03/2017. Kind Regards Trade Wetrooms

Posted 9 years ago

“Clear and easy to use website, delivery next day very good.”

Helpful Report

Posted 9 years ago

Hi Peter Thank you for your feedback Kind Regards Trade Wetrooms

Posted 9 years ago

“Excellent service... would definitely buy again....thank you.......”

Helpful Report

Posted 9 years ago

Hello Thank you, We really appreciate it, We hope to hear from you again soon. Best Wishes Trade Wetrooms

Posted 9 years ago

“Great product, fantastic price and super speedy delivery. A++”

Helpful Report

Posted 9 years ago

Hi Clare Thank you, We are glad your happy with your purchase. Best wishes Customer Services

Posted 9 years ago

“Don't normally do reviews but this company deserve 10/10 for their service and would certainly recommend and use again.”

Helpful Report

Posted 9 years ago

Hello David Thank you, We hope to hear from you again in the future Best Wishes Trade Wetrooms

Posted 9 years ago

“As a company you delivered the perfect service and products, on time, well packaged and excellent quality. Well done!!!”

Helpful Report

Posted 9 years ago

Hello Phillip Thank you, much appreciated, we hope to hear from you again soon. Best Wishes Tradewetrooms

Posted 9 years ago

Trade Wetrooms is rated 4.4 based on 1,798 reviews