Trade Wetrooms Reviews

Name: Trade Wetrooms
Address: 17 Blacklands Way, 17 Blacklands Way, Abingdon
Rating: 4.40

4.4 Rating 1,798 Reviews

85 %

of reviewers recommend Trade Wetrooms

Company Reviews

Metrics

Info

4.4

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Trade Wetrooms 5 star review on 15th July 2024

Peter O'Neill

Trade Wetrooms 5 star review on 9th June 2023

Raymond Faragher

Trade Wetrooms 5 star review on 15th April 2023

Kelly Willmott

Trade Wetrooms 5 star review on 10th January 2023

Stephen Derbyshire

Trade Wetrooms 5 star review on 23rd July 2022

Stephen Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying off the website was simple and straightforward and I liked the options they recommend alongside the wetroom tray so I can buy everything in one place. However, I placed the order on a Wednesday evening so was expecting everything by Friday. My builders were coming that day as well so perfect fit. Unfortunately only 2/3 out of the order turned up. The most important thing...the tray didn’t arrive until Monday. I do think it is an isolated case, but a little annoying as I had to chase up and it also pushed all my timings out of line”

Helpful Report

Posted 8 years ago

Hello Thank you for your feedback, we are sorry that only part of your order arrived on the allocated date, unfortunately, on occasions, this can occur, however, we have taken this into account and we will aim to improve this so this does not happen again. Apologies again for any inconvenience caused. Best Wishes Tradewetrooms

Posted 8 years ago

“We ordered a 1200 by 900mm wet room tray on a Tuesday for next day delivery. Having placed the order on that basis we were advised that it couldn't be delivered until the Thursday. Fair enough, we waited in all Thursday to be advised that there was a problem but it could be delivered Saturday. Again we changed plans and waited in only for nothing to arrive. It finally arrived on the Monday 5 days after planned. The tray is as described and came with all the accessories. It will be installed later this week and we'll see how we get on. They are a genuine firm, but in our case unable to meet their promises on delivery.”

Helpful Report

Posted 8 years ago

Hello Mark Thank you for your feedback, much appreciated, upon looking at your order i can see that this item was out of stock, we were expecting the stock to arrive the next day, for delivery for you on Thursday, however, unfortunately, we were let down by the delivery and it arrived later than expected. Apologies for this. Best wishes tradewetrooms

Posted 8 years ago

“Good prices, communication and quick delivery”

Helpful Report

Posted 8 years ago

“Trade Wetrooms came up as only supplier after googling name on a wet room shower waste that had missing parts, found what I needed on website and ordered easily, part arrived within two days. Thanks.”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“I ordered several sheets of Jacko board. service was excellent and delivery was fast. Highly recommend and would order again”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“Despite phoning and being re-assured my delivery would be next-day, it took 2 weeks, and they ignored emails to chase.”

Helpful Report

Posted 8 years ago

“Very quick delivery, but poor customer service. I ordered 2 trays and 2 drains. All arrived the next day, but one of the drains had been sent to a different customer before and apparently they couldn't be bothered to check the box when returned. Packing slip for that customer still in the box, a rusty screwdriver, bits spread all over the box, pencil marks on the drain and a missing adapter...it gave me the impression I bought this second-hand, while paying full price. Anyway, since a drain is mainly hidden and nothing was really damaged, I mentioned the issue in an email, but only asked to replace the missing bit, i.e. a plastic adapter to connect the drain to existing pipework. No response... so gave them a call, was told they were waiting for the supplier to get back to them and they would call back...a few days later now...still waiting...waiting...waiting...”

Helpful Report

Posted 8 years ago

“Good quick help given on phone, good price and fast delivery. No delivery time given on website so phoned office.”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“Apart from an out of stock delay, which did not hamper my installation progress, delivery was excellent, product looks great and Tradewetrooms always answered any queries I had re installation and updates on delivery.”

Helpful Report

Posted 8 years ago

Hello Robert Thank you for your feedback, much appreciated, we hope to hear from you again soon. Best Wishes Trade Wetrooms

Posted 8 years ago

Hello Robert, Thank you for your feedback, much appreciated. Best Wishes Trade Wetrooms

Posted 8 years ago

“Outstanding Delivery and service”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“Very swift and easy transaction”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“First of all deliveries - the order came in 2 part consignment about which I was not advised at the point of placing it. I was not advised of even the day, let alone approximate time of either of those. First one I had to phone a neighbour to accept; I then made the company aware - they apologised and promised a notification for the next one but that didn't happen either. The second delivery was billed as a "specialist glass delivery" which was an absolute farce - a van marked "Beautiful bathrooms" turned up with one driver delivering my gigantic wetroom glass. He stood behind the glass in back of his van, hidden from view and next we saw was my glass just falling out of the van. My son just managed to catch it about 6 inches from the ground, then driver emerged gibbering "Oh, oh, how did that happen, it just fell"!! Then we discovered that the tray was wrong- on the Web page photo it appeared that the drain was towards one end but it is actually dead centre. I think the photo is misleading and I spoke about this and the problems with deliveries to the company representative who said he'd make management aware but I have not heard back. When someone promised to call me back that afternoon they did not. I have now incurred return costs and they will also deduct the cost of those bungled deliveries from my refund!! Such bad service, so to conclude I will never use them again”

Helpful Report

Posted 8 years ago

“Fast service, good customer service, was there to give us advice when we needed it”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

Thank you :) Much appreciated. Hope to hear from you again soon. Best Wishes Trade Wetrooms

Posted 8 years ago

“Good service all perfect.”

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Posted 8 years ago

“impressive products range value for money”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“Great value products Excellent speedy delivery and great customer service”

Helpful Report

Posted 8 years ago

Hello Debbie Thank you for your feedback, much appreciated. Hope to hear from you again soon. Best wishes Tradewetrooms

Posted 8 years ago

“A good service was provided.”

Helpful Report

Posted 8 years ago

Thank you :)

Posted 8 years ago

“The builder sent me the wrong link to order the wet room tray. The builder turns up to install the tray slightly after he 28 day returns policy, but the tray is the wrong one Trade Wetrooms refuse any returns after the 28 day period, which I think is a little harsh, even after I suggested not giving a full refund. Computer says no and I now have a £400 wet room tray in my house, of no use to me!!”

Helpful Report

Posted 8 years ago

“if only you thought as much of actually delivering the goods contracted to you before you ask for reviews.....”

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Posted 8 years ago

“Technical department were very helpful with the explanation of which products to use in my project.”

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Posted 8 years ago

Hi Michael, Thank you for your feedback, we hope to hear from you again. Best wishes, Trade Wetrooms

Posted 8 years ago

Trade Wetrooms is rated 4.4 based on 1,798 reviews