Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,472 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,472 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th June 2026

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Trade Radiators 5 star review on 9th June 2026

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Trade Radiators 5 star review on 24th May 2026

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Trade Radiators 5 star review on 12th April 2026

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206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trade radiator dealt with my order promptly, unfortunately the radiator did not suit my needs. Returning an item to Trade radiators is poor, firstly there is no information on their website as to how to do this i had E mail them. Secondly i still have not received a refund despite them confirming they had received the item back and there were no issues. This was returned on he 23rd of April, so far i have had to phone their office on 4 occasions, each time i was assured that the refund was being processed, poor service, poor communication.”

Helpful Report

Posted 7 years ago

Thanks for reviewing your purchase David and may I start by apologising most profusely that you feel let down by our service. The reason our website directs you to contact us to arrange any returns is because there are variables with returns depending on the product type/size/height/weight etc so we look at each return individually and provide the appropriate instructions. The warehouse hadn't let us know in their usual timely manner that the goods had been checked back in and then the delay on the refund itself was my mistake, it was genuine human error so please accept my most sincere apologies. I promise this is not our usual standard of service and if you wish to make a future purchase please do call and ask for me and I will ensure you receive a generous discount. Sorry again. Stacey (Customer Service Manager)

Posted 7 years ago

“Just beware that the terms are "kerbside" delivery which can be difficult if you are in the city centre and don't get warned to come to the kerb for the delivery. Bit of a fail on delivery.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review your purchase. I note that you hadn't contacted us to let us know you were unhappy with any aspect of your order. The delivery process is made really clear on our website, in our T&C's (which you agreed to when placing the order) and we also then remind you further still in your delivery date email. I'm sorry you didn't read any of the helpful info provided, couriers as standard are not contracted or insured to enter your property. I'm sure you'll be more than happy with your fabulous new radiators. Thanks for shopping with us. Julie (Manager)

Posted 7 years ago

“Radiator came damaged by courier and although it was reported in the correct time etc, as per the t&c, the matter still hasn't been resolved yet.”

Helpful Report

Posted 7 years ago

We did replace the item for you in a fast and efficient manner which we always strive to do. Enjoy your lovely new towel rail, it's an excellent choice.

Posted 7 years ago

“They didn't ! First order was delivered damaged (dented & scratched) and the 2nd order was found to be welded incorrectly and beyond use. Their supplier needs to improve its quality control.”

Helpful Report

Posted 7 years ago

This sounds highly unusual as quality is most definitely not something we ever have issues with, quite the opposite in fact. If you have problems or issues of any kind please do not hesitate to contact our helpful Customer Service team, thank you.

Posted 7 years ago

“Absolute bunch of amateurs. They sent out the wrong radiators. They phoned advising me of this and to reject the order only 5 minutes before the courier arrived, so he was thoroughly annoyed for an unnecessary journey with a large heavy item on board. Trade Radiators apologised and *confirmed* they had the correct sizes in stock said they would send them for an AM delivery the next day. I phoned them at 11:30am to chase the order only to find that they had not even bothered to send the new order So now I am out of pocket for the order and two days lost earnings. VERY VERY ANNOYED.”

Helpful Report

Posted 7 years ago

We're genuinely sorry that you experienced issues with your order order, which most definitely does not meet our usual standards and is not the quality of service that we want our customers to receive. We put our hands up, the issues were caused by total human error, firstly someone in the warehouse picked the wrong item and then they failed to dispatch the correct one when they were instructed to do so. This is highly unusual, however isn't good enough and please be assured that appropriate action was taken our side. The order was subsequently cancelled and refunded as per your request. Apologies again for the inconvenience.

Posted 7 years ago

“If I could give this company 0 stars I would. I ordered £2500 worth of radiators from them and without boring everyone with the details, they were a nightmare to deal with. Goods went to wrong address one day, the following day, after waiting all day for them, was told an accident on the road had delayed them....the third day was eventually told the courier "had lost" ! £2500 worth of radiators.....and worse of all, on EVERY SINGLE occasion I had to ring the office, spoke to a different member of staff EVERY time....and EVERY single time was told, "sorry sir, I understand your frustration and will look into that for you right away and call you back".... NOT ONCE, not a single occasion get I get a call back !!! Every single time I had to call again, an hour or so later, only to get a different member of staff waffle on about how sorry they were....Absolutely diabolical service, worse I have ever encountered from an online supplier. If your a project manager or site manager stay well clear of this company, the lack of customer service and the waffle excuses are tiresome and ultimately costly. Only good thing I can say about them is that I got my money back without having to speak to 4 people and get brushed off every time. Woeful.”

Helpful Report

Posted 7 years ago

Hi Chris, I'm incredibly sorry that there were so many delivery mishaps with the couriers, please be assured that this most definitely does not meet our usual standards and is not in any way the quality of service that we want to give to our customers. The address not being amended was total human error on our side and I sincerely apologise for this too. Our customer service team do strive to be the best and I am genuinely sorry that it didn't happen on this occasion. In the hope that you might be willing to give us another opportunity, when placing your next order please ask for myself and I will ensure that you receive a generous discount. Stacey (Customer Service Manager)

Posted 7 years ago

“First delivery failed due to the radiator being damaged. Arrived the next day - it had been thrown into the back of a van. A single person delivered it and due to the weight obviously couldn’t lift it. My husband, who already has spinal issues had to help lift it into the house - he is now in agony. Really poor service, we weren’t told that we had to lift it to get it into the house. No guarantee with the product which we will have to chase. Haven’t even fitted it yet so it’s fingers crossed!”

Helpful Report

Posted 7 years ago

I'm sorry you've had issues with the delivery. As your review is anonymous we are unable to look at the order and investigate this for you. If you wouldn't mind contacting our Customer Service team to discuss we would really appreciate it, thank you.

Posted 7 years ago

“I used trade radiators as they had an offer on their Quinn radiators, you received a free valve with every radiator. When my order arrived there were no valves? I phone them and was told the offer had ended. The offer was clearly on their web site when i ordered. I felt cheated and was very disappointed. I will not be using this company again. Be careful of their offers.”

Helpful Report

Posted 7 years ago

Thanks for your review. I am sorry to hear that you feel disappointed in missing out on the offer for free valves. That particular offer was for a limited time only (while stock lasts) and your order was placed after the offer had ended. We do run amazing offers on different products on a regular basis but they, like any offers, do not run continually so it's always advisable to take advantage of one that suits your needs when you can rather waiting until the offer ends and missing out. Julie (Manager)

Posted 7 years ago

“Be afraid...... Be very afraid, if you try to deal with Julie in "customer services" shocking! Good fast delivery, incorrect dimensions in website, cheap & cheerful. You get what you pay for. Definitely the poorest after sales service of any company I've ever known. Oh. And poor reviews get removed. You have been warned.”

Helpful Report

Posted 7 years ago

We do not remove reviews from genuine customers. The only time we have ever had to remove a review is when the review has been fake and written by some who's never actually been a customer. Removing reviews is extremely rare and not something that easily be done and I can confirm we have only ever actually had to remove reviews from you, repeatedly, over years, using various different email addresses. I genuinely hope you find the professional help you need but it won't be here on a reviews website.

Posted 7 years ago

“A towel rail we ordered arrived damaged but we have not been offered a replacement by Trade Radiators due to our plumber opening the packaging 6 working days after delivery as opposed to the 3 days that Trade Radiators stipulate. This was extremely disappointing, and I am sure it is not uncommon for people to not immediately check the contents of deliveries when they are undertaking a significant renovation project. I would not use this company again due to their draconian customer service!”

Helpful Report

Posted 7 years ago

Sorry to hear you are disappointed, the couriers only allow us 3 working days which we do make super clear on our website, our T&Cs which you agreed to when placing the order and we then remind you again on your delivery notification email.

Posted 7 years ago

“Further to numerous phone calls, promised of 3 dates for delivery to no avail, excuses of lost in transit which is hard to believe, a 1.5m radiator can get lost! And now the re-ordered item agreed a delivery date and told the day before it was out of stock. On the good side, I was given a £10 credit for good will (as way of little compensation towards the plumber’s daily rate with no radiator to fit). I have recommended the trade suppliers we use to reconsider using trade radiators. Noticed the good reviews, so just hope it was just us.”

Helpful Report

Posted 8 years ago

This sounds highly unusual and we are very sorry for the inconvenience caused. Please do mention this when placing your next order and we will absolutely make sure you have a generous discount on your order.

Posted 7 years ago

“Order Number: AG06DL40184609 Order Date: 26 March 2018 07:54 GMT Delivery confirmed for 27th I phoned to chase at 1500 and was advised it was not out for delivery It would be out the following day 28th and I would get a call in the morning after 9.30 to confirm This didn't happen After three phone calls I'm told it is out for delivery but will be late afternoon NOT GOOD ENOUGH Tony Glover”

Helpful Report

Posted 8 years ago

Our sincere apologies for the delivery issues you have had, this is highly unusual and not our usual standard of service at all. A complaint was duly raised with the couriers.

Posted 7 years ago

“Ordered radiators in January for febuary delivery. Just been told not comibg until end of April”

Helpful Report

Posted 8 years ago

Thanks for your review. Purely for clarification purposes - when you ordered you were fully aware that the items were out of stock with an ETA (ESTIMATED time of arrival) of end Feb and mid March and advised that this may be subject to change. The mid March items were subsequently pushed back until April which we informed you of apologetically as soon as we were given this info by the factory. We have offered alternative items which you declined and have opted to wait for the original items. We apologise again for the inconvenience of the delays, which you have chosen to stick with for your desired items. Please do not hesitate to contact our Customer Service team who are always happy to help. Thank you. Julie (Manager)

Posted 8 years ago

“Do not use this company !!! Customer service is shocking , they charged us £270 for the privilege of NO goods due to misinformation on their website , then were unable to resolve the situation because the managing director does not deal with complaints !!! What a way to run a company ... very disappointed”

Helpful Report

Posted 8 years ago

The review you have given is disappointing as hugely inaccurate and unfair. It's most unfortunate that you didn't read about the product before ordering or indeed read any of our helpful emails sent to you about this. We have in fact gone above and beyond in our service by agreeing to take back a non-returnable item which we did to help you. There are deductions on 'made to order' products (courier charges, materials and labour) which is made very clear and was explained to you clearly also. We are not obliged to agree to return/refund your 'made to order product' but we did this by way of providing exceptional service. In future we would suggest reading about a product or calling a company for information if you'd rather not read details online or read any of your emails. We are here to help always and have exceeded our service to you as we do with all of our customers. It's a real shame you didn't take the time to find out about this (beautiful) product prior to ordering.

Posted 8 years ago

“Disappointing! :(”

Helpful Report

Posted 8 years ago

Julie, I'm very sorry, I have been informed that the courier damaged your radiator and you didn't want us to replace the item for you but instead asked for the item to be collected and refunded, to which we duly obliged. Apologies for the inconvenience, damages are very rare and we do usually replace the very next working day. Julie (Manager)

Posted 8 years ago

“I placed my order for 12 radiators on 29/9/17. Received the first delivery of 3 radiators in light grey colour, of which one was damaged. This was going to be replaced in November when the rest of the radiators will be in stock. Radiators were not delivered in November nor in December. Received a further delivery of 4 radiators in January 18 however now black in colour. Delivery of the rest of the radiators was 19/1/18 and just received and email saying delivery now February 18. Since September 17 we have only had 4 correct radiators delivered. Stay away from this company.”

Helpful Report

Posted 8 years ago

Dear Usha, I'm sorry about the delays, we did make you aware at each stage and you didn't want to take alternatives offered to you and stated you wanted to wait instead. I believe you did a chargeback with your credit card company and have had all your money refunded for the full order despite having 6 radiators in your possession already and you stating that you wanted to wait for the delayed items to complete the order. So you now have 6 radiators you haven't paid for and have further items on order with us. We obviously want to fulfil your order for you as you have said repeatedly that this is what you want, which requires immediate payment or alternatively we can collect the items you have which have not been paid for, thus cancelling the full order. Please call our Customer Service Manager Stacey ASAP on 0141 225 0430 and we can have this cleared up for you right away. Thank you. Julie (Manager)

Posted 8 years ago

“Shoddy and poor. Unprofessional. Avoid. Purchased radiators in 2014. Now they are beginning to leak due to sub-standard manufacturing. Emailed them and they clearly don't bother to read the emails and just reply with an irrelevant template email. Mostly they don't even bother to reply at all. Phoned them. Several times they promised to phone back. Never did. It's the sort of company people really should go out of their way to avoid.”

Helpful Report

Posted 8 years ago

Dear Mr Thorp, we are keen to resolve this for you as quickly as possibly which we have continually reiterated to you. As you know, if a product develops any sort of issue then under the guarantee we require photos of the problem area, this is standard procedure and allows us to assess the problem quickly and efficiently for you. We advised you of this when you contacted us to report the issue and you have still not provided any images. We want this resolved as quickly and effectively as possible therefore if you could please reply to any of the emails we have sent you requesting images it would be very much appreciated. Thank you.

Posted 8 years ago

“Purchased a Stratford traditional radiator and the heated rail element broke just over 2 years which meant it was out side the guarantee so I spoke to the sales team explained the situation they said there was nothing they could do and only gave me the 5 % discount that was running at the time which meant I had to pay over £ 50 for a replacement one. The heated part of the towel rail has not been in use much and was fitted about a month after delivery as it was part of the bathroom refurbishment I am disappointed it was not replaced for free or at a greatly reduced price, I just hope when this one is fitted it lasts longer.”

Helpful Report

Posted 8 years ago

Hi Julie, I'm sorry that you've had to replace the element outside of the guarantee period, that is frustrating indeed. I agree, we could've done better than the 5% discount so I have refunded an extra £25 back onto your card for you. I hope this helps. Thanks and sorry again. Julie (Manager)

Posted 8 years ago

“As a first time experience my second time will be to go elsewhere! Ordered two radiators with assurances they would be delivered with 48 hours. Three days later I am calling to find out there they are, to be told that none are in stock and I'd have to wait 12 weeks for the next delivery. More apologies followed - "yes the website should indicated they were out of stock", and yes "someone should have called" but did not. Later that day I was informed that the rads had mysteriously arrived in stock and that they would be with me the following day along with a notification of delivery times. Predictably nothing was heard. More calls the following day were greeted with promises to check on the delivery status and call me back. Still nothing was heard. I was about to cancel my order when the rads arrived - trust me this would have been as big a surprise to Trade Radiators as it was to me. What an absolutely shambolic outfit. Nobody knew what was going on from start to end. Get your act together for future business. You've lost mine!”

Helpful Report

Posted 8 years ago

I apologise for what appears to have been a catalogue of errors due to a stock loading issue on the warehouse system for this particular product. This was an isolated incident and only effected that particular item. The issue has now been rectified however that does not of course help the problems that you had as a result for which we are truly sorry. It was a once off and not our usual slick service, please accept my sincere apologies. Julie (Manager)

Posted 8 years ago

“Item shown as in stock, payment made. Had to chase by phone 7 days later after e mail that was sent was ignored. Item not in stock. Sharp practice as will take over 30 days to get in stock, if it comes in then, no guarantee. Poor.”

Helpful Report

Posted 8 years ago

Thanks for your comments. We did call you on the same day you placed the order and left a message letting you know that the item was out of stock. It was then dispatched for you as promised. We did communicate the whole process to you and in a timely manner but sorry you don't feel this is the case. Thanks. Julie (Manager)

Posted 8 years ago

Trade Radiators is rated 4.7 based on 5,472 reviews