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Trade Radiators Reviews

4.7 Rating 4,491 Reviews

93 %

of reviewers recommend Trade Radiators

Company Reviews

Product Reviews

4.7

Based on 4,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Trade Radiators 5 star review on 2nd May 2024

Trade Radiators 5 star review on 15th April 2024

Trade Radiators 5 star review on 7th April 2024

Trade Radiators 4 star review on 29th March 2024

Trade Radiators 5 star review on 18th March 2024

Trade Radiators 5 star review on 17th March 2024

Trade Radiators 5 star review on 7th March 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery has gone missing twice and the second time I got someone else’s delivery by mistake and still 10 days later it’s still here”

Posted 3 years ago

Sincere apologies that this happened, during lockdown the couriers were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. The missing parcels were fully refunded as requested. Sorry again for the inconvenience, this is really not our usual standard of service at all.

Posted 2 years ago

“Radiator turned up damaged. They agreed to turn up and collect but never did”

Posted 3 years ago

Our sincere apologies that this happened Dave, the couriers (during lockdown) were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. We did collect and refund for you as requested but it should have been sooner. Sorry again for the inconvenience.

Posted 2 years ago

“Ordered a radiator and it turned up but was the wrong thing and the one I wanted has actually been discontinued. This has cost me time and money with extra plumber time. Not impressed and I wouldn’t use the company again.”

Posted 3 years ago

Sincere apologies for the mix up, the item was collected for a full refund as requested. Sorry for the inconvenience.

Posted 2 years ago

“Still awaiting delivery and did send an email enquiry”

Posted 3 years ago

We are very sorry that your delivery is a day late and arriving today instead of yesterday. We do apologise for any inconvenience this has caused you. We did get back to you to let you know. We are asking customers to please be patient as delays are common at the moment due to COVID as logistic networks across the UK are currently under tremendous pressure and everyone is doing the very best they can. Thank you.

Posted 3 years ago

“Disappointed on the wait on trv vavles”

Posted 3 years ago

Apologies again that Royal Mail lost the first parcel, glad you got the replacement parcel ok via courier. Sorry for the delay this caused and any subsequent inconvenience.

Posted 2 years ago

“Ordered some radiator valves for an installation and they never arrived. Said it would be 1-2 working days we are now 10 working days and never showed up. I had to order some others next day delivery from another store to make sure the heating engineer had them in time at a greater expense. This company did refund me but they should reconsider their shipping methods.”

Posted 3 years ago

Our sincere apologies for the inconvenience, the parcel went out with Royal Mail and delivery issues were not uncommon during lockdown due to staff shortages etc. We are really sorry this caused a delay for you.

Posted 2 years ago

“Still waiting on my small radiator”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Still waiting for two radiators after 2 months first ones delivered as shown in picture after 2 months still no replacements and they have my money. Total nightmare of a company completely fobbed on every call.”

Posted 3 years ago

Sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and lockdown so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Sorry again for the inconvenience.

Posted 2 years ago

“Very annoying their 3 day refunds/damaged goods policy. Not ideal for renovations, opened the box today and huge dent in the pipe work. Can only assume that they’ve written this into their terms and conditions because it happens more often than not.”

Posted 3 years ago

Hi Jade, we have checked your order and you haven't contacted us at any point to make us aware of damages or any issues of any kind. If there are any problems your first point of contact should be our Customer Service team where we will do our very best to help. Please contact our Customer Service team, thank you.

Posted 3 years ago

“Our delivery never showed up on day assigned. No communication from your company. I called twice, no update. We waited in all day. I called the next morning as no one got in touch as promised, whilst still waiting for an update the radiators arrived! I called to ask for some sort of compensation.... “I’ll ask a manager and get back“..., unsurprisingly they never called me back, disgusting. The fittings in the rads are shocking too, the bolts holding on the brackets won’t secure!! Avoid this company!!!!”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Really poor service told two parcels were arriving today only one received, the other is now coming Friday of next really poor communication from the company and no real form of apology. This place need to get there suppliers in order”

Posted 3 years ago

Sincere apologies that this happened Andrew, the couriers were really struggling with driver/staff shortages due to COVID and lockdown so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Radiator arrived damaged”

Posted 3 years ago

Damages should be reported to allow us to rectify this (we have no record of any issues on your order). Please email info@traderadiators.com or call 0141 225 0430. Thank you.

Posted 3 years ago

“Ordered my parts, parts then didn’t turn up a week later. Email to find out where my purchase was to find out that the parts are not in until 2nd week October. Would of been great to be notified on long lead items, or even contacted to be updated.”

Posted 3 years ago

Apologies for the inconvenience, the item (valves) did state on the website that it was out of stock when you placed the order. Your order has now been cancelled and refunded at your request. Apologies again for the inconvenience.

Posted 3 years ago

“Poor quality poor standards poor service Damaged goods delivery between 10-14days wrong item delivered then had to chase up collection no email or other communication to say when delivery was arriving”

Posted 3 years ago

Our sincere apologies Gillian. The radiator was delivered within the given timescales on our website for this product (supplied with tracking email which bounced as your mailbox was full) but unfortunately had some transit damage for which we are truly sorry. You asked for a full refund which we obliged, sorry again for the inconvenience.

Posted 2 years ago

“Quick delivery and product looks good, however the wrong colour radiator was in the box so didn’t match the other one ordered. 2 weeks later, numerous emails and calls and still no further forward, delaying progress of the extension now. Keep getting told you are looking into it but no one gets back to me.”

Posted 3 years ago

Our apologies again for the colour error, we understand that you decided to keep the radiator which we discounted by 50% for you. Sorry for the inconvenience caused, this is not our usual high standards and we are really sorry this happened.

Posted 2 years ago

“The radiator arrived damaged. I had already removed the old radiator when I discovered the replacement was damaged. I left the the valves closed whilst waiting for the replacement. One of the valves leaked ruining £500 flooring and my kitchen ceiling. I am still waiting on the replacement radiator 😡”

Posted 3 years ago

Sorry to hear this Gillian, we do state very clearly that you must check items for damages and not start work re the radiator or book tradesman until you have received and checked the goods. We ordered a replacement for you as soon as you let us know which does take a few days as you are aware. We are really sorry about the inconvenience but it is your responsibility to check the goods and if you book tradesman or start work beforehand you do so at your own risk for reasons exactly like the situation you have unfortunately found yourself in. We are replacing the item for you and feel your review is more than a little unfair. NB - the leaking valves were not purchased from us, if there is an issue with the valves you should take this up with the company you bought them from.

Posted 3 years ago

“i havent recieved my radiator yet has it been dispatched”

Posted 3 years ago

Hi Deborah, you haven't actually ordered a radiator from us, only valves which were dispatched/delivered within 24 hrs, so you may have posted this negative review on here by mistake (intended for whoever you have ordered the rad from, not us). Best advice would be to contact the company you ordered the rad from and check the status of your order. First port of call should always be the Customer Service department.

Posted 3 years ago

“Very unreliable company. They promise delivery for items not included in initial order but do not keep promises. They do not return phone calls, and when queried, want names of whom you spoke to rather than addressing the problem. I have had three promises made about delivery, and each one was broken, to the extent that my heating installers have left in the middle of my installation and asked me to rebook AFTER I have physically received the missing radiators.”

Posted 3 years ago

Thanks for your review Asif. We have checked and it's not that anything was missing or promised but that you had 2 radiators on back order which you were fully aware of when placing the order. You asked us to dispatch the rest of the order right away and wanted to wait on the further 2. The 2 back order items came in only slightly later than the expected time and were dispatched right away, you were aware that delays are not unusual due to COVID effecting shipping containers and logistics. We only confirm customer delivery dates once the goods are physically being dispatched to you and we did this on both occasions. We do not ever promise anything until we can physically deliver at which point we provide you with delivery tracking info. We are really sorry that you had tradesmen in without having all of the products, we do advise against this (booking tradesmen without goods) for this very reason and in case you may have measured wrong or ordered incorrectly which you may not realise until you have the goods there.

Posted 2 years ago

“Absolutely terrible service. Promised calls back on several occasions and never happened.”

Posted 3 years ago

Apologies that this happened. One of your parcels went missing and we were trying to locate it for you, we then dispatched a new one instead which you duly received. The couriers were really struggling with driver/staff shortages due to COVID so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“ordered standard type radiator in stock on the 16/6. Payment taken on the 17/6. Advised rad dispatched on the 23/6. It is now the 2th of July, and I am still waiting for a delivery! Spoke to customer services twice, with a different excuse each time.”

Posted 3 years ago

Apologies that this happened, we did dispatch within the correct timescales but the couriers were really struggling with driver/staff shortages due to COVID so at times logistics fell short (delayed/lost parcels etc) of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

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Trade Radiators is rated 4.7 based on 4,491 reviews