Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,324 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 17th February 2026

V Customer

Trade Radiators 5 star review on 3rd January 2026

Trade Radiators 5 star review on 19th December 2025

V Customer

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiator NOT NOT delivered NO information as to reason Please cancel purchase And REFUND FUL PURCHASE PRICE REGARDS JOHN TAYLOR”

Helpful Report

Posted 1 year ago

Apologies for the delay John, the courier company did try and contact you about this delivery on a couple of occasions but there was difficulty with your phone line. The delivery was re-booked for you and has now been successfully delivered.

Posted 1 year ago

“After ordering an in stock item told not available anymore offered more expensive option which I agreed to but still not refunded original item”

Helpful Report

Posted 1 year ago

Hi Stewart, thank you for your review. I have tried to call you regarding this but have been unable to reach you. Firstly please accept my apologies for the item you originally ordered being out of stock. I can see that when the order was placed our warehouse advised us that the towel rail have unfortunately went out of stock which we immediately emailed you to let you know and offered a free upgrade to a more expensive alternative. You did not contact us to advise you wanted to amend the order to that one but instead you went ahead and placed a new order for the alternative so we did not know we had to cancel the original one. Had you of contacted us we would have amended the order at our end and you would not have had to pay again. I can confirm I have now refunded you for the out of stock item and I have also processed a refund on the new order for the difference in price. If you require any further assistance please do not hesitate to contact us. - Kim

Posted 1 year ago

“They sent over £200 worth of radiator feet simply thrown in a box with minimal packaging that they were badly chipped on arrival. The solution was to send me some paint that I now have to spend my time painting them.”

Helpful Report

Posted 1 year ago

Hi Dominic, thank you for your review. I am sorry that the feet you ordered arrived damaged. I can see from your order that you contacted us to let us know about the damage and we offered you two solutions, replacements for them all or touch up paint and you opted to go for the paint option which we have agreed to send you as per your request. We were closed for the bank holiday yesterday so that is why we were unable to get back to you until this morning. We do advise to thoroughly check all goods before booking in your plumber so that if anything like this happens we have the chance to rectify it before your plumber is due to arrive. Apologies again.

Posted 1 year ago

“Very Disappointed. Have purchased radiators and valves and found i was one short. Very much a Monday to Friday company so valve was sent too late and had to send plumber to get alternative. Offered return if I paid postage. No issue with courier just with Trade Radiators.”

Helpful Report

Posted 1 year ago

Hi Jeanette, thank you for your review. Having looked at your order I can see you placed it on Friday 2nd August at 19:27, as this was placed late on a Friday night we do not dispatch until Monday which we did and the goods were delivered to you on time on Tuesday 6th August. Our terms and conditions do state that deliveries are Monday to Friday and we do advise not to book in any tradesmen until you do have all the goods in your possession. As we have delivered on time and there was no issue with the valves we would not cover the postage. Should you wish to send them back to us we have sent your over the returns information so you can post them back to that address and we will issue you with a refund for the valves when we have received them back, thank you.

Posted 1 year ago

“ordered 3 radiators 18days ago still yet to receive them!!”

Helpful Report

Posted 1 year ago

“Product was good, delivery delay was very poor. Also still waiting a response from supplier. Probable last time I will use this supplier”

Helpful Report

Posted 1 year ago

We are terribly sorry for the delay with this James. The courier service has let us all down here which is not our usual standards at all. I can see a member of the customer service team has been in touch and this order has now been delivered. Apologies again for any inconvenience that was caused.

Posted 1 year ago

“Very poor customer service. Ordered 3 radiator valves and they were sent to number 15 (my address is number 42). The owner of said house refused the package and they went back to sender. I needed them for a job I was working on that day hence using your next day service. I rang to complain and place a further order. On arrival only 1 was sent this time! I rang again and was assured the remaining two would be sent the following day. Despite the inconvenience of all this, there was no offer of compensation or goodwill gesture. Unfortunately, I will not be using this company again.”

Helpful Report

Posted 1 year ago

Our sincere apologies that the experience was nowhere near as smooth as it should have been Alyn. This is not our usual standards at all and it seems our courier service has let us all down in this instance . Apologies again that your experience was far from ideal.

Posted 1 year ago

“I was advised by my plumber to order my new radiators and TRV’s from Trade Radiators so took his advice. Everything turned up promptly and the plumber came to install. All was okay for a day and then the TRV’s started causing all of the radiators to bang because the valves weren’t closing fully. They kept opening and closes creating the banging noise. I spoke to the customer services and after a lot of back and for the was told that they would not take my word that the valves were faulty and that I had to get the plumber back in. I did so and it was proved that the valves were faulty. They were replaced with a different valve from an alternative supplier and 2 weeks later the system is still fine. I reported back to customer services, the plumbers findings and costs only to be told that the valves would be refunded but not the cost for the plumber. After some arguing I managed to get a goodwill gesture of £50. Trade Radiators are still adamant that the valves aren’t faulty. So obviously the customer isn’t always right and neither is a skilled plumber. I would avoid Trade Radiators as the customers service is a joke and could end up costing you in the long run.”

Helpful Report

Posted 1 year ago

Apologies for the inconvenience Liam. Any issues do have to be investigated before issuing replacements/refunds. In most cases, there is usually a simple fix which saves time/money but in order to advise, we do require as much information as possible. Our apologies again.

Posted 1 year ago

“No Free returens”

Helpful Report

Posted 1 year ago

Hi Zuzana, we do advise in our returns information that collections will be subject to a courier charge. You certainly have the option of arranging your own return if you wish. Please get in touch with the customer service team if there is anything we can help with.

Posted 1 year ago

“I spent £400+ on a three-column radiator, only to find it was of poor quality. The plumber who was fitting it brought the issues to my attention, prompting me to contact customer service with videos and photos of the damage. However, they refused to assist, citing the fact that the product had been opened and installed. I'm appalled by the lack of concern from the customer service team and dismayed that companies can get away with such poor treatment of customers. Additionally, when I discovered the radiator's poor quality over the weekend, I couldn't reach the company for assistance. As someone with MS, I rely on heating due to the discomfort cold weather causes me, but the company showed no empathy towards my situation.”

Helpful Report

Posted 2 years ago

Thank you for your review. As you chose to fit the radiator before reporting this, the goods have been accepted and you have therefore rescinded your rights based on the fact that you are happy with the product. We could have sent you a replacement had we been given the opportunity to do so. The customer service agent did provide you with a discount as a good will gesture.

Posted 1 year ago

“You have to pay £60 to return an item”

Helpful Report

Posted 2 years ago

Thank you for your review. As per our terms and conditions, returns are subject to a collection fee. This is set by the courier depending on the size and weight of the goods. We do always offer you the option to arrange your own return should you wish to do so.

Posted 1 year ago

“I’m still waiting for delivery of the radiator. Have emailed twice with no response, now 2 weeks late. Please get in contact?!”

Helpful Report

Posted 2 years ago

“Radiator turned out to be fractured and once heat was applied to radiator through the night. It started leaking. Liability was excepted by Trade radiators sending out a new radiator but this didn’t cover the cost I had to pay out for a emergency plumber to remove the radiator and the damage to my new wooden floor.”

Helpful Report

Posted 2 years ago

We are terribly sorry this happened, I can see that a replacement was issued straight away and that a contribution was also made towards your plumbers costs as a good will gesture. Please accept our sincere apologies again for the inconvenience caused.

Posted 2 years ago

“Due to wrong information on the website regarding the BTU’s of the radiators I had to order from another site. This could of resulted in fitting undersized radiators if I hadn’t realised. The worst part it’s delayed the plumber by another week and when this was explained it was sorry but we can’t do anything about it just return the radiators. On top of that we had to take pictures of boxes to make sure they wasn’t damaged even though they was not open. 3 attempts later to say the photos were acceptable. The driver for collection only thought he was taking two back when very clearly stated I wanted all three returned via email.”

Helpful Report

Posted 2 years ago

Our sincere apologies for any misunderstanding and inconvenience this may have caused. The website did have an error on the Anthracite items you purchased (the white item you purchased was listed correctly) and will be updated accordingly. The photos are to protect yourself as we can see exactly the condition they leave you in. Again, we are very sorry the experience was not as it should have been and we do hope we get another chance to look after you in the future.

Posted 2 years ago

“Still don’t have radiator! Utterly terrible. Email Tuesday morning to say order dispatched and to expect delivery in 1-2 working days. Organised for someone to be able to accept delivery on Wednesday - nothing. Worked from home Thursday - nothing. Went to work Friday - notice it would be delivered. No one around so requested delivery today (1 week later) as the only day I could be in. Delivery slot has been and gone, no one answering the phone at APC/Rush. Had to pay to put my child in to after school care. No idea if delivery is still planned but have to go and pick my son up. Plumber coming tomorrow morning but I have nothing for him to install. All in all a stressful process. Avoid.”

Helpful Report

Posted 2 years ago

Apologies for the inconvenience. We have checked your order and and can see that you did not contact us to let us know there was a problem with the delivery. Any issues should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. I can see this has now been delivered, sincere apologies again for the courier delay with this.

Posted 2 years ago

“I ordered a vertical radiator and instead of getting a double column, I received a single panel radiator from a different maker . I also ordered the double column feet which I received. Didn’t get much joy from customer services who insisted I ordered the panel radiator, but they sent the double column feet. Spoke to them twice but got so frustrated decided to give up for the sake of my well-being.”

Helpful Report

Posted 2 years ago

Hi Gemma, we've checked thoroughly and you placed your order online yourself and the items you have received are exactly as ordered and as shown/described on our website. You did order feet for column radiators but the radiator you ordered (Saturn) is a modern elliptical tube style radiator so they won't work together. When you contacted us we were more than helpful and advised that you could return or swap any or all of the items within 28 days no problem at all, we haven't heard from you since until this online review. We are here to help and can rectify your error for you quickly and easily given the opportunity to do so.

Posted 2 years ago

“we purchased £3,500 worth of radiators 3 days ago and it was set for next day delivery yet its still not arrived and we have no tracking number. also when we contact the phone number to chase a lady called Kim answers and is extreimly unhelpfull / boarder line obstructive, we keep getting "fobbed off" and still have no confirmed delivery date after chasing and speaking with Kim multiple times. all we want is delivery confirmation so we can firm a date with our plumber, as its winter its hard to get a plumber booked in.”

Helpful Report

Posted 2 years ago

Some of items ordered were out of stock at the time as stated on the website when ordering (Tamika, who placed the order, will have been aware). We subsequently changed OOS items to alternatives at Tamika's request. It was a large order (10 big radiators) which, due to quantity/size/weight, cannot go with an overnight courier (they are unable to accommodate this qua/size/weight unfortunately) but rather a pallet logistics company which takes a little longer. The items were delivered less than 4 days after the order being placed and we provided all the tracking info as soon as this was made available to us, as promised. We understand that you had very tight deadlines when placing the order and called us 10+ times per day for 3 days angrily chasing delivery. We expedited the order for you after resolving the out of stock issues etc and while we do of course understand that project deadlines are very stressful, especially if you are behind schedule, however we did everything we possibly could to help your team.

Posted 2 years ago

“I ordered 3 radiators two weeks ago and I just found out today that one of them was damaged as my plumber only got to me today. I called the company and was told that I should have checked the item within 3 days of receipt and that there was nothing they could do. My only choice is to buy another one! I will avoid this company at all cost in the future. Very poor customer service.”

Helpful Report

Posted 2 years ago

Thank you for your review, we do have this policy in our terms and conditions and again in your order confirmation email and dispatch email. The damage was not reported to us until over two weeks after delivery. As a good will gesture, the replacement was given to you at a reduced cost.

Posted 2 years ago

“Quality defect with radiator tails. Machined incorrectly causing the tails to weep. Complaint submitted to the info e mail box”

Helpful Report

Posted 2 years ago

Hi Andrew, it does not look like you have contacted us with regards to this. Please do get in touch with the customer service team who will be happy to assist.

Posted 2 years ago

“I asked about product details (for 13906 rad Tool) as website is not detailed enough in terms of tool size or shape. Merely asked if someone if I could look at a photo of a rad coupling of mine to estimate if the tool was the right one for the job. Complete lack of willingness from the lady on the phone to help in order for me to buy the £60 tool - as I'd not bought a radiator from them.”

Helpful Report

Posted 2 years ago

Thank you for your review Rhys. When speaking with the customer service team you were advised of the diameter of this tool and also advised that you can easily return it to us for a refund if it was not suitable. Sorry if you misunderstood this information.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 5,324 reviews