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Trade Radiators Reviews

4.7 Rating 4,492 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,526
 Metrics Info
4.7
Based on 4,492 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L Smith
Verified Reviewer
“I purchased the DQ Moto, Designer Horizontal Radiator, Aluminium, White, 600mm x 955mm a couple of months ago and have only just had it fitted. The caps at the top are plastic and make the item look very inexpensive, particularly as 3 of them don't fit properly. There is no mention of plastic fittings in the description and I have asked Trade Radiators to update this. Had I opened the box when I first received the item, I would've returned it as it just looks cheap. Kim at Trade has been extremely helpful and can't fault her but the description should be accurate on an item which is quite expensive and described as "designer". Very misleading.”
Helpful Report
Posted 1 year ago
Thanks for this Lizzie. We have checked and you had the radiator for 6 months before before contacting us to say you were not happy with some aesthetic aspects of it. We have a 30 day money back guarantee where customers can return or exchange any item if they change their mind or decide they don't like the look/style/colour etc. The radiator you have is exactly as shown on our website. Despite you having the item for over 6 months, we subsequently gave you a generous discount refund which we didn't need to do in this situation, but we want help our customers as much as we can.
Posted 9 months ago
G Bettinson
Verified Buyer
“Ordered Radiators and not heard anything from the company. Been 4wks. Not good.”
Helpful Report
Posted 1 year ago
Thanks for your review Gavin, it seems our emails may have been going into your spam/junk folder as we have definitely kept you informed. The radiators you ordered were out of stock at the time of ordering (as shown on the website when you placed your order), we also emailed you the same day just to remind you that they were not in stock and as shown online, stock was due at the end of February. Following this the radiators came back into stock sooner than expected and were dispatched to you on Friday morning, again, an email was sent to you to confirm this. Sorry you've not picked up our various emails regarding all stages of your order. If we can be of any further assistance please call our Customer Service team on 0141 225 0430, thanks.
Posted 1 year ago
P
Verified Reviewer
“I am not happy with the sticker for numbers on the valve, looks very bad quality, not ok for this price, how about metal inside no idea, let's see.”
Helpful Report
Posted 1 year ago
We're very sorry to hear you're not happy with your purchase. We do have a 30 day money back guarantee so you are welcome to return the item for a full refund. Alternatively we could exchange for a different model if that's something you might prefer to do. The particular item you have is one of our top sellers and as with all of our products, we know the quality is excellent, however as above, you can return or exchange within 30 days. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.
Posted 1 year ago
S Mokbul
Verified Buyer
“Bought 7 radiators and valves to match. Spent over 2000 pounds and 3 of them were defective. They only gave me £100 off. They did offer a return/ exchange but I had already rearranged a plumber several times because of delays on delivery. This has pushed my house renovation time line back by 1 month”
Helpful Report
Posted 1 year ago
Hi Shariqa, having looked at your order we can see that there was no delay on this. It was delivered on a next day service as advertised. As you mentioned, we did offer to get replacements sent straight out to you which you declined in favour of the partial refund offered. Apologies none the less for the inconvenience.
Posted 1 year ago
G
Verified Buyer
“Poor service very rude on phone not using them again”
Helpful Report
Posted 1 year ago
We are very sorry that you feel this way. After looking into this matter we can see that there was some miscommunication around how you wished to proceed with your order. This has now been dealt with and your refund duly processed for you. Our apologies again.
Posted 1 year ago
D Flannagan
Verified Buyer
“In all honesty It’s the worst buying or selling experience I’ve had on the internet. I understand that a lot of it was down to the suppliers/couriers but it just felt like one long episode of chucklevision, and in the end I felt sorry for Yasmin to have to try and justify it. I’m going to give the benefit of the doubt and not leave a bad review anywhere else.”
Helpful Report
Posted 1 year ago
We are extremely sorry for this issues that occurred with this order David. The courier service has let us all down here which is not our usual standards at all. Sincere apologies again for the inconvenience.
Posted 1 year ago
A Szewczak
Verified Buyer
“Ordered radiator on 5th of October, wasn't delivered for 2 weeks now. Still waiting for money refund, but was told that they are still in the process of searching for this order, so probably another 2 weeks waiting Not only they didn't delivered but also did not refunded so now I cannot buy another one as they keep my money. Needed to reschedule my plumber, Not impressed at all Will never use this website again”
Helpful Report
Posted 1 year ago
We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. I can see that we did process a refund for you within 2 working days of requesting this. Our sincere apologies again.
Posted 1 year ago
Anonymous
Verified Reviewer
“I selected a radiator that appeared in the 'Next Day Delivery' filter within the website. Spoke to an advisor who assured me that if placed by 2pm, the order would be received the next day. Really disappointed to find that the radiator is not going to be shipped next day. Spoke to a particularly unhelpful advisor whose message was basically 'it is what it is, the website is wrong'. Poor service, I can't recommend this business.”
Helpful Report
Posted 1 year ago
Thank you for the review. The Reina products do advise 1-2 working day online. I am sorry if you did not note this on the website, apologies for any inconvenience that may have been caused.
Posted 1 year ago
J
Verified Reviewer
“Don't trust the photos that they have on there website or expect any good customer service from them. We ordered what looked like a standard grey colour radiator for it to only arrive as a very light blue grey product. When we asked to get it changed (not refunded) they refused as they said "colours may vary" on there website. There are so many compaines around, recemond avoiding unless you order white (i guess ?)”
Helpful Report
Posted 1 year ago
Thank you for your review. Your special order item was a true reflection in colour as to the one on the website. As you were not happy with the colour chosen, we did have this re-done in another colour for you. Glad we got you all sorted in the end.
Posted 1 year ago
V Customer
Verified Buyer
“Fittings are really poor quality, you'll need several rolls of PTFE!!! Takes so long to assemble because of the fittings it's worth paying more for better quality”
Helpful Report
Posted 1 year ago
Hi Andrew, sorry you were not happy. The quality of the Nordic radiators is excellent, all radiators should be installed by a qualified plumber or heating engineer and not by the customer (as this invalidates the warranty) and the feedback we get from tradespeople is fantastic. We've had no contact from you on the order to let us know you had an issue, we would always look into any problems and resolve them right away, given the opportunity to do so, we are here to help.
Posted 1 year ago
J Y
Verified Buyer
“Ordered towel rail 3 weeks ago. Still hasn't arrived. Called for an update 5 times kept getting told awaiting for update from courier. Asked for a refund but will have to wait for 'update from courier'. Bathroom job and plumber on hold. Won't use again.”
Helpful Report
Posted 1 year ago
We are terribly sorry that the experience was nowhere near as smooth as it should have been for you James. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal.
Posted 1 year ago
A
Unverified Reviewer
“We have polished radiators that we brought from this company a few years ago, had terrible experience with the radiator itself, hard to clean, they started to rust so we had to have them re polished, only for it to happen again! As soon as dust settles it's impossible to get off! They have cost us an absolute fortune and they look terrible!”
Helpful Report
Posted 2 years ago
V Patel
Verified Buyer
“You never actually say when things are being delivered I'm still awaiting on 2 rads for now 3 weeks”
Helpful Report
Posted 2 years ago
Hi Vin, Apologies for the delay with the last part of your order. I can see the transport team had struggled to get hold of you to book this in but this has now been arranged with you. Please do not hesitate to get in touch with our customer service team if you need any further assistance.
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered 2 radiators + valves in the website. Next day they emailed me saying both out of stock but they sent the valves anyway. 15 days later, we are still waiting for the refund and they sent me emails to make a review. So here it is.”
Helpful Report
Posted 2 years ago
Apologies for the radiators being out of stock, there is a short time delay between the warehouse updating the stock system and this then feeding through to our website and your order must have come through during that period. They should have been refunded as soon as you asked but there was a delay with this which, upon investigation, was due to human error, we are very sorry about this. Everything has now been rectified and fully refunded for you. If you would like to order again at any point we will ensure you receive a generous discount by way of an apology. Sorry again.
Posted 2 years ago
Anonymous
Verified Buyer
“We received a damaged radiator from this company. We sent proof of the damage and have phoned and have been refused a refund or replacement (which is actually against the Consumer Rights Act). However, they did not seem interested. Instead, we were 'offered' a small discount to order a new one after spending over £400! We have never had issues with returning faulty items to any company before but we would NOT ever recommend this company to anyone based on this again.”
Helpful Report
Posted 2 years ago
As you are fully aware, you had the radiator for over a month on your property, then tried to claim it arrived damaged despite the packaging being intact and the radiator now looking like it'd had something (albeit accidentally) dropped on it or bumped against it, which could easily have happened during the time that work that was being done on the property. Faults and damages are 2 very different things as we have explained to you, faults are covered by decade long guarantee periods, damages are not and must be dealt with in a reasonable timescale. The reason is that damage could have (and in this instance clearly did) happen while the goods were in your possession for an extended period of time. We didn't do anything wrong legally or otherwise and tried to help you. Trolling our social media and having your friends do the same was particularly low. Our Ops Manager did replace the item for you, however whilst being clear that you were NOT entitled to a replacement of any kind, this was purely at our own discretion (as confirmed by Trading Standards) to bring the matter to a close.
Posted 2 years ago
O Medcalf
Verified Buyer
“No inhibiter in with radiator. Customer service poor”
Helpful Report
Posted 2 years ago
Apologies again Oliver that the couriers lost the fluid pack. We did offer to send another but you opted for a refund instead. Sorry for the inconvenience.
Posted 2 years ago
J Smith
Verified Buyer
“Order placed on 29/11/21 and still not received. It’s now the 9/12/21.”
Helpful Report
Posted 2 years ago
Apologies there was a delay, upon the checking the order the delivery address field hadn't been filled in fully when you placed the order which was then rectified and the goods duly dispatched. Apologies again for any inconvenience.
Posted 2 years ago
N Millward
Verified Buyer
“You didn’t have stock of something I ordered. I called twice and only on second call was made aware of this. Bit of a poor customer experience as I had plumber booked that I will now need to change.”
Helpful Report
Posted 2 years ago
Hi Nick, we did email you immediately upon placing the order to notify you that the item was out of stock, we do this with all orders containing any OOS items. The email gave you the option to leave the item on back order if you wished and we also gave you an alternative product suggestion, we didn't get a reply from you so the item was left on back order, as per our email. We have FW you the email again now, if it's not in your inbox please check your spam/junk folder. Thank you.
Posted 2 years ago
Anonymous
Verified Reviewer
“Gave me a price, then put price up due to their mistake.... Supplied different coloured mounting brackets and told me to paint them.... Delivery info and tracking non existant, kept phoning and being told delivery is today for 3 days in a row.....7 days now and still no radiator.....will not be ordering again......”
Helpful Report
Posted 2 years ago
Thanks for your review Damon. You spoke with Jade who apologised for initially giving you the incorrect price, she quoted the 1800x464 instead of 464x1800 and called you back right away to advise, sorry about this mistake. Jade also let you know (before ordering) that the brackets for the white radiator were out of stock and gave you the option to have grey ones instead which you instructed us to go ahead with for you (painting them is not necessary but of course you could do this if you wanted to). Please accept our apologies for the delayed delivery, the courier networks are under more pressure than usual at present so delays, unfortunately, are not unusual across all industries due to COVID, Brexit and driver shortages. We are truly sorry for the inconvenience.
Posted 2 years ago
Anonymous
Verified Buyer
“Purchased a bronze-coloured vertical radiator. Loved the colour but it was not made clear on the website or when I phoned up to order that there would be black marks down the front of the tubes. When I contacted customer service I was informed that it was to be expected and there was nothing they could do. If I had been informed before purchase I would not have bought as its a feature in the room and looks silly. An expensive mistake and poor response from custimer service.”
Helpful Report
Posted 2 years ago
Sorry the finish was not as you'd imagined. The 'brass lacquer' finish you ordered is a clear lacquer over a raw metal radiator, it's not paint (which hides all the natural manufacturing lines on the radiator). We do have clear images on the website to show this. It's a very striking and stylish finish which is guaranteed to be admired and much complimented.
Posted 2 years ago
Trade Radiators is rated 4.7 based on 4,492 reviews
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