Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,349 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 17th February 2026

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Trade Radiators 5 star review on 3rd January 2026

Trade Radiators 5 star review on 19th December 2025

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought radiator valves with 8mm fitting as advertised to replace ones i already had fitted. But was sent 15mm valves instead with 8mm reducers which is not what i ordered.”

Helpful Report

Posted 5 years ago

Sorry you were unhappy at how they were provided, this is usual though as the parts are made for this very purpose so were correct.

Posted 4 years ago

“Slow delivery after promising next day. Cost me a full extra day rate from the tradesman.”

Helpful Report

Posted 5 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 4 years ago

“Returns are poor”

Helpful Report

Posted 5 years ago

We offer an excellent returns period and helpful process, sorry you feel unhappy with your experience.

Posted 5 years ago

“Order was wrong ? Only got half of my order ?? Packaging was excellent and all seems good quality but my customer was let down by poor order ?? Had to shop elsewhere delivery took ages too unfortunately.. don’t like to put anyone down but I ordered 4 radiators got two and when I emailed company didn’t even get reply ... dissatisfied and disappointed.. I know these errors can occur but not even a word or apology”

Helpful Report

Posted 5 years ago

Looks like you have confused us with a different order with a different company as we had an order that you placed online for 2 radiators, this order was duly fulfilled/delivered 100% correctly. We haven't received any emails or calls from you regarding the order. Seems there may be some confusion your side. Please do let us know if we can help you in anyway but there was no error on our part.

Posted 5 years ago

“The wrong product was delivered and I'm still waiting for a response on how to exchange. Not impressed with the service at all.”

Helpful Report

Posted 5 years ago

We are sorry this has happened and we will rectify it for you of course. It was only a few working hours ago that you contacted us, if you could please give us a chance we will get back to you as soon as we can, thank you for your patience.

Posted 5 years ago

“Had a black double skin rad fitted. Should have come with a weight warning! Must weigh at least 20 kilos so we had to have the wall reinforced at an extra cost. Now fitted it doesn't get that warm. Will not purchase from this site again.”

Helpful Report

Posted 5 years ago

Thanks for your review, we are sorry to hear you're not happy, you hadn't contacted us regarding any of the above. The radiator you have is a double 600x1020mm and a wall mounted radiator which is fairly average in size/weight. If the radiator isn't heating up fully then the valves may have been put on the wrong way round, the TRV (head/control) should always be fitted on the flow side (where the water goes into the radiator) and the lockshield on the return side (where the water leaves the radiator). The plumber should always fit valves this way and if they haven't the radiator may not heat properly. This is easily corrected by the installer. If there is anything we can help you with please contact our Customer Service team by phone or email. Thank you.

Posted 5 years ago

“Not received as expected”

Helpful Report

Posted 5 years ago

Thanks for your review. The radiator was delivered precisely on time and as advised. If for any reason you are not happy with the item we have a 28 days returns period, if you do wish to return the item please contact our customer service team who can arrange this for you. Also if there are any issues with the item, again this should be reported to our customer service team. You haven't contacted us about anything so we are not aware of any problems of any kind.

Posted 5 years ago

“I ordered a 1400 x 450 towel rail. What I got was a 1400 x 500 towel rail. Unfortunately I didn't notice the error until I was on the job, meaning I had the additional work of moving the pipes. Not a great first experience with Trade Radiators”

Helpful Report

Posted 5 years ago

Sorry to hear you received a slightly bigger item. We would have swapped this the very next day for you but you didn't let us know or give us the opportunity to rectify this for you. It was most likely a simple human error at the warehouse (for which we apologise) which we could've quickly and easily rectified for you within 24 hours, had you let us know.

Posted 5 years ago

“I ordered 2 radiators in stock told 2-5 working days. Took over 2 weeks and only 1 radiator was delivered .”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“Delivery has gone missing twice and the second time I got someone else’s delivery by mistake and still 10 days later it’s still here”

Helpful Report

Posted 5 years ago

Sincere apologies that this happened, during lockdown the couriers were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. The missing parcels were fully refunded as requested. Sorry again for the inconvenience, this is really not our usual standard of service at all.

Posted 4 years ago

“Radiator turned up damaged. They agreed to turn up and collect but never did”

Helpful Report

Posted 5 years ago

Our sincere apologies that this happened Dave, the couriers (during lockdown) were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. We did collect and refund for you as requested but it should have been sooner. Sorry again for the inconvenience.

Posted 4 years ago

“Ordered a radiator and it turned up but was the wrong thing and the one I wanted has actually been discontinued. This has cost me time and money with extra plumber time. Not impressed and I wouldn’t use the company again.”

Helpful Report

Posted 5 years ago

Sincere apologies for the mix up, the item was collected for a full refund as requested. Sorry for the inconvenience.

Posted 4 years ago

“Still awaiting delivery and did send an email enquiry”

Helpful Report

Posted 5 years ago

We are very sorry that your delivery is a day late and arriving today instead of yesterday. We do apologise for any inconvenience this has caused you. We did get back to you to let you know. We are asking customers to please be patient as delays are common at the moment due to COVID as logistic networks across the UK are currently under tremendous pressure and everyone is doing the very best they can. Thank you.

Posted 5 years ago

“Disappointed on the wait on trv vavles”

Helpful Report

Posted 5 years ago

Apologies again that Royal Mail lost the first parcel, glad you got the replacement parcel ok via courier. Sorry for the delay this caused and any subsequent inconvenience.

Posted 4 years ago

“Ordered some radiator valves for an installation and they never arrived. Said it would be 1-2 working days we are now 10 working days and never showed up. I had to order some others next day delivery from another store to make sure the heating engineer had them in time at a greater expense. This company did refund me but they should reconsider their shipping methods.”

Helpful Report

Posted 5 years ago

Our sincere apologies for the inconvenience, the parcel went out with Royal Mail and delivery issues were not uncommon during lockdown due to staff shortages etc. We are really sorry this caused a delay for you.

Posted 4 years ago

“Still waiting on my small radiator”

Helpful Report

Posted 5 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 4 years ago

“Still waiting for two radiators after 2 months first ones delivered as shown in picture after 2 months still no replacements and they have my money. Total nightmare of a company completely fobbed on every call.”

Helpful Report

Posted 5 years ago

Sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and lockdown so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Sorry again for the inconvenience.

Posted 4 years ago

“Very annoying their 3 day refunds/damaged goods policy. Not ideal for renovations, opened the box today and huge dent in the pipe work. Can only assume that they’ve written this into their terms and conditions because it happens more often than not.”

Helpful Report

Posted 5 years ago

Hi Jade, we have checked your order and you haven't contacted us at any point to make us aware of damages or any issues of any kind. If there are any problems your first point of contact should be our Customer Service team where we will do our very best to help. Please contact our Customer Service team, thank you.

Posted 5 years ago

“Our delivery never showed up on day assigned. No communication from your company. I called twice, no update. We waited in all day. I called the next morning as no one got in touch as promised, whilst still waiting for an update the radiators arrived! I called to ask for some sort of compensation.... “I’ll ask a manager and get back“..., unsurprisingly they never called me back, disgusting. The fittings in the rads are shocking too, the bolts holding on the brackets won’t secure!! Avoid this company!!!!”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“Really poor service told two parcels were arriving today only one received, the other is now coming Friday of next really poor communication from the company and no real form of apology. This place need to get there suppliers in order”

Helpful Report

Posted 5 years ago

Sincere apologies that this happened Andrew, the couriers were really struggling with driver/staff shortages due to COVID and lockdown so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 5,349 reviews