Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,299 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd January 2026

Trade Radiators 5 star review on 19th December 2025

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order and delivery very quick”

Helpful Report

Posted 1 day ago

Thank you for sharing your experience. We’re glad to hear the ordering process was smooth and delivery was quick. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 day ago

“The quality and finish of the towel radiator is amazing even the valves are available in the same gun metal finish which is beautiful.”

Helpful Report

Posted 2 days ago

Thank you for sharing your feedback. We’re delighted you’re enjoying the quality and finish, and that the gun metal valves complement the radiator so well. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 day ago

“Terrific service! Amanda was really helpful processing our telephone order quickly and arranging next day delivery.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your experience. We’re really glad Amanda could help and that the order processing and next-day delivery met your needs. If there’s anything else you require, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“Very good communication and quick response to email sent to them”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your experience. We’re glad our communication and quick response met your needs. If there’s anything else you require, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“Great choice of radiators. Good quality and quick delivery”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your experience. We’re glad you’re happy with the radiators, quality, and fast delivery. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“Good prices and very responsive customer service - my only gripe is that my order was delivered in 3 parts by 3 different delivery companies, but it wasn’t clear once I’d placed the order that this would happen (I may have missed this detail if it was in the small print!), which caused some confusion at my end. But, this wasn’t swiftly clarified on calling customer service. If this detail was clearer at the point of order, this would be a 5 star review.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback. We’re glad you found the prices competitive and that our customer service was responsive. We’re sorry for the confusion caused by the split delivery and any trouble it caused. If you order different brands they do come from different warehouses. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“Competitive prices and super quick delivery can highly recommend”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. We’re delighted to hear you found our prices competitive and delivery super quick. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“I had sent an email enquiry to the company contact form over the Christmas and New Year break. I got a very helpful and pleasant reply from Gillian at the customer services team and subsequently ordered a radiator. The radiator was delivered ontime by DHL and I found it to be a well made and nicely finished towel radiator, much better than the one I was replacing in a rented property. It fitted well and has a good guarantee period likely to outlast the previous radiator. Very pleased, would buy again from TR”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your experience. We’re delighted Gillian could help during the Christmas period and that you’re pleased with the radiator, delivery, and guarantee. If there’s anything else you need for future orders, we’re here to help. Kind regards, Kim Brines

Posted 2 days ago

“Poor after sales support and poor written instructions on Nordic column radiators. I am not a plumber but have fitted several radiators including column radiators. However, I have never seen wall brackets like these and cannot find any videos online showing how to assemble these. The attached instructions are poor and don't actually show how to assemble and mount these radiators. I reached out to trade radiators for support and they told me to speak to a plumber. I am sorry why should I get a plumber when I can fit this myself? If there were clear instructions i wouldn't need any advice. I asked the operator at trade radiators was there anyone else in the company who can advise me and she blunty said no. So basically no one at the company has any technical knowledge or no one can be bothered to help. For such a big company I am staggered that no support can be offered. I will not be buying again.”

Helpful Report

Posted 5 days ago

“The radiators themselves are stunning and good quality. However the plumber too a long time fitting them as the valves and fittings were not already installed into them, which he was not used to - and, there were no instructions for this”

Helpful Report

Posted 6 days ago

Thank you for taking the time to leave a review. We’re glad you’re happy with the radiators’ quality and appearance. We’re sorry to hear the installation took longer due to the valves and fittings and the lack of guidance. We do have a helpful video we can share if you need it for any future orders. Kind regards, Kim Brines

Posted 5 days ago

“Radiators good to look at (well, as attractive as radiators can be!) and reasonably priced. Service was excellent - customised colour but delivery was much earlier than quoted. Communication was good. Would buy from Trade Radiators again.”

Helpful Report

Posted 6 days ago

Thank you for your 5 star review and for sharing your experience. We’re delighted to hear you found the radiators attractive, well priced, and that our service, colour customisation, and communication met your needs. It’s great that the delivery came earlier than expected too. If there’s anything else we can assist with as you continue your project, we’re here to help. Kind regards, Kim Brines

Posted 5 days ago

“Over the past couple of years, I have purchased 6-7 radiators for our house refurbishing project. Each time, the delivery has been prompt, and the prices have been consistently good. I highly recommend them without hesitation.”

Trade Radiators 5 star review on 13th January 2026

Helpful Report

Posted 1 week ago

Thank you for your 5 star review and for sharing your experience. We’re delighted to hear you’ve had such a positive experience with Trade Radiators and that our delivery times and pricing have met your needs. If there’s anything else we can help with as you continue your project, we’re here for you. Kind regards, Kim Brines

Posted 6 days ago

“We are so pleased with our Nordic Oslo radiators. Our builder wrongly sized one of the rads but that was easily rectified. Customer service operators were pleasant and helpful in resolving our problem. Would recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your 5 star review and for sharing your experience. We’re delighted to hear you’re pleased with the Nordic Oslo radiators and that the sizing issue was resolved smoothly. If you need anything else, we’re here to help. Kind regards, kim Brines

Posted 2 weeks ago

“Well what can I say, I never thought that a radiator could make such a difference to a room, I love it!! The heat it gives out is tremendous too. It was delivered on time, with great communication-thank you.”

Helpful Report

Posted 1 month ago

Thank you for your 5 star review and for sharing your experience. We’re thrilled to hear the radiator has made such a difference in your room and that the heat output and delivery were on point. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Thank you for your response but the information is not entirely accurate. The company used a non-existent landline to contact me which you said was supplied by PayPal not me. This was listed 2nd on PayPal. They are investigating this. You did not use the mobile number which has always been listed first as the Primary Number. The company also failed to ring us an hour ahead of delivery. The ring doorbell was fully charged. The notifictation from the ring doorbell was received after the delivery attempt. Delivery failed for these reasons. This could have been avoided with a phonecall an hour ahead, using the mobile number supplied when ordering online which was also listed first on PayPay. We rang the company immediately but waited 8 hours after the failed delivery to have an update. No possible solutions were offered, only an insistent non-negotiable request for another delivery charge. My husband was left with no option despite the inaccurate information held by the company.”

Helpful Report

Posted 1 month ago

“I'm on my 6th Nordic Oslo radiator, a mix of white & anthracite,they've all been excellent quality, well packaged and promptly delivered with first rate communication prior to delivery.”

Helpful Report

Posted 1 month ago

Thank you for your 5 star review and for sharing your experience. We’re thrilled to hear you’ve been consistently happy with the Nordic Oslo radiators and that each delivery has been well packaged with good communication. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“I sent a message about the towel rail I was interested in, which was answered very quickly. I subsequently ordered the towel rail which arrived just as quickly. It was well packaged & fitted with no issues at all. Great product, great service, great people. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your 5 star review and for sharing your experience. We’re thrilled the towel rail arrived quickly, was well packaged, and fitted with no issues. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Radiator was exactly as shown loving the colour and quality very happy with purchase and delivery service would recommend to family and friends”

Helpful Report

Posted 1 month ago

Thank you for your 5 star review and for sharing your experience. We’re thrilled that the radiator met your expectations in colour and quality, and that the delivery service went smoothly. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“The company used a non-existent landline to contact me. This was listed 2nd on PayPal. They did not use the mobile number which has always been listed first as the Primary Number and was also used when I placed the order online. The company also failed to ring us an hour ahead of delivery. This contributed to a failed delivery. They claim that the fault is with PayPal. We are repeat, loyal customers and have spent just under a £1000 previously but that seems insignificant. We waited 8 hours after the failed delivery to have an update. No possible solutions were offered, only an insistent non-negotiable request for another £90.”

Helpful Report

Posted 1 month ago

Thank you for your review. The only number supplied via PayPal was a non-functional landline, which prevented our driver from making contact on the day of delivery. No alternative or mobile number was received prior to dispatch. We do not have access to your PayPal account, that would be a breach of your personal data if we did. Despite this, a delivery attempt was made. The driver attended the property and rang the doorbell; however, the Ring doorbell was not operational due to it running out of battery (as advised by your husband). Your husband was present in a back office at the time but did not hear the driver. With no working doorbell response and no valid telephone number available, the delivery could not be completed. As clearly stated in our delivery terms and on two separate emails you were sent, failed deliveries resulting from missing or incorrect contact details, or lack of response at the delivery address, are chargeable. The delivery was booked in for the day you requested and we do also advise in both emails that while we ask the driver to call that is not always a guarantee. The £84 (that was what you paid not £90) redelivery fee reflects the cost of a second vehicle allocation, driver time, and route rescheduling and is non-negotiable. This is in addition to the original £80 delivery charge, which covered the initial delivery attempt. While we acknowledge your previous custom, all orders are subject to the same terms and conditions, which were applied correctly in this instance. Kind regards, Kim Brines

Posted 1 month ago

“Put an order in on line. Sometime later I had a telephone call from a lady (Scottish) at Trade Radiators informing me that the radiator feet i had ordered were the wrong ones and informed me of the ones that I needed. Although I did not ask if there was a price difference. Within 30 minutes of ending the call I received notification of a refund. Great service many thanks.”

Helpful Report

Posted 1 month ago

Thank you for your 5 star review and for sharing your experience. We’re glad the guidance over the phone helped you choose the correct radiator feet and that the refund was processed promptly. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

Trade Radiators is rated 4.7 based on 5,299 reviews