Trade Radiators Reviews - Read 2,636 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street

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Trade Radiators 5 star review on 15th January 2021

Trade Radiators 5 star review on 26th December 2020

Anonymous

Anonymous // 01/01/2019

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“The customer services team were great but Trade Radiators need to think about using another courier. I was missing an item from my initial delivery and it took a further week until I received it! Not good if you are working to tight timescales.”

“Great service, competitive price. Highly recommend this company.”

“Delivered on time. The towel radiator is a very high quality product. I am delighted and will use these suppliers again. Reccomend!”

“This was a very easy transaction and item was delivered very quickly and well packaged would purchase from them again. Many Thanks”

“Fast delivery all well as described.”

“Arrived in good time”

“Product as described, well packaged and prompt delivery, would recommend.”

“Great product and service”

“Radiator looks good on my kitchen wall so I'm happy with the quality of the product. The ordering process was hampered by the website not working properly and taking online orders so I ended up phoning Trade Radiators instead. The radiator was delivered on the correct day. Apollo radiators who delivered it, unfortunately just dumped the pallet with the radiator on it by my front door - verbally asked our surname as they were getting back into the lorry and before we could ask them to actually move it into the garage :-(”

Glad to hear you're pleased with your new radiator Jennifer, thank you. The courier/driver is not contracted or insured to go onto your property so cannot move things into a house, garage, shed or any sort of outbuilding, we do state this clearly and also further remind you in your dispatch email.

“Awesome service and such prompt delivery especially in current COVID circumstances when everything takes an age. Super happy and impressed”

That is so nice for us to hear, thank you Ruth and thank you for choosing Trade Radiators.

“As per shown on line good quality”

Thank you for the 5 star review.

“Great product with speedy delivery”

Fantastic to hear, thank you!

“Excellent service, price and quantity with quick efficient delivery.”

Thank you for the superb feedback! :-)

“The radiator that was ordered was out of stock at the time, but we were told early January for delivery which was true to your word. We’re kept informed by email.”

Thank you for the helpful review, we really appreciate it.

“Good online order service and so far very prompt delivery service”

Thank you for your positive feedback.

“Great product, fast delivery.”

Glad to hear you're happy, thank you.

“very efficient and great price”

Excellent to hear, thank you.

“Ordered a Designer aluminium anthracite vertical radiator online. Great price compared to the competition. Delivered undamaged the next day. Very pleased with the quality. Very light to handle and has a better than expected thermal performance. Very Pleased.”

“Fast delivery and always excellent service.”

Thank you for the super feedback, we really appreciate it.

“Already made a complaint, aware of the present situation, however, service was very poor.

I also work full time and I'm self-employed aged 65 if you can't cope you should make people aware.
Possible its partially down to the distributor, also the radiator valve the seating flange poor mould/machined I had to modify both rads purchased taper poor.”

Our apologies there was a delivery delay, this is not uncommon at the moment due to COVID which is having an impact on logistic networks across the UK. The goods were dispatch on time as advised but the courier had a delay, sorry again. If there is an issue with the radiator we will of course have this resolved for you, we are currently still waiting on you getting back to us after we contacted you regarding the issue and look forward to hearing from you in due course.

Trade Radiators is rated 4.68 based on 2,636 reviews