Trade Radiators Reviews - Read 1,799 Genuine Customer Reviews | www.traderadiators.com

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Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	97%
accurate and undamaged orders	Greater than 92%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street

Write Your review

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“Quick delivery. I have not had it fitted yet but it seems to be good.”

“Very good solid product would recommend it”

“Good quality but would have been good if they came with tail valves.”

“Prompt delivery, well packaged, nice looking product, yet to be plumbed in so cannot comment on efficiency”

“Had to chase up the order but once sorted everything was good”

“Radiator ordered was what I was expecting good quality. Order arrived promptly when they said it would. Will certainly use the company again.”

“Good product competitively priced. Helpful on phone in dealing with delivery request. arrived as promised.”

“Quality products at very reasonable prices with fast free delivery.”

“Three seperate deliveries spread over 10 days. Just not good enough. ,Time lost on the project outweighs any potential savings !!”

“The radiator we ordered were polished chrome finish. My wife opened the top of the box and saw it was polished chrome at the top. She left the radiator in the box having seen what she needed to. Our plumber fitted this while we were both at work only for us to notice the front panels on the radiator where brushed chrome. We were very disappointed at this due to us wanting full chrome like it was advertised. There were nothing we could do as we had paid our plumber for fitting this. Is there anything you could compensate me with please for your error .”

Thanks for your review, we have double checked and the item you ordered is satin finish stainless steel (as stated on your order receipt email) and not polished stainless steel so we have definitely sent the correct item for you. We do understand that sometimes customers can mistakenly order incorrectly and we are always happy to swap items over when this happens but as you have installed the item we unfortunately can't take it back, we're really sorry. However as a gesture of goodwill we will further discount your order for you, please call 0141 225 0430 and ask for Amanda. Thanks.

“Good service with fab customer service”

Thanks for your brilliant comments Lukasz, we really appreciate that.

“We found Trade Radiators on the internet and decided to purchase large wall mounted radiator. We ordered it on a Thursday and it was delivered the next day which to me is the best service you could want. In all, a great easy to use website,great service and great prices. I would definitely recommend your company to all my friends. Chris and Sue Wilcox”

That's a fantastic recommendation, thank you Chris & Sue, brilliant to hear!

“This is the second time I have used Trade Radiators and they have been excellent on both occasions, speedy service and the radiators are always well wrapped and protected.”

Thank you John, we really appreciate your fantastic review and your continued custom, we're delighted you're so happy shopping with us.

“Reasonable prices, wide range of products (radiators). Item wrapped very well for transit and delivered promptly. Good customer services.”

Thank you for your helpful review Heather, we hope to welcome you back again soon.

“Fantastic service, super helpful and great product too! Thanks for your help Amanda!”

Thanks for the lovely review and for mentioning Amanda in particular, we're delighted you have been so pleased with our service and hope to welcome you back again soon.

“Excellent delivery times. Yet to fit our new rad, however it looks the bees knees. My only cause for concern is that the rad is very heavy and need to fix to plaster board wall, so need to do some homework before fitting.”

Thanks for the 5 star review Robert, glad to hear you're so impressed with your new radiator. You've got the Nevo vertical (nice choice) which your fitter will be able to install easily for you. Anything you need help with don't hesitate to call, thanks again.

“Good”

Thank you David.

“Delivered the day after ordering - that was good. Well packed. Helpful delivery driver. So far all good, not fitted radiator yet.”

Thanks for your excellent review Ken, we're sure you'll be over the moon with your new radiator too. Thanks for shopping with us.

“We had to return a radiator as there was a fault in the manufacturing of it - Yasmin Dar sorted us out brilliantly - thank you!”

Thank you for your honest and positive review and for mentioning Yasmin in particular, we're really pleased that you're happy with our service and glad we were able to help you so effectively.

“Placed order just before 14.00 deadline - received two deliveries as advised by 11.00 the next day. Excellent service and quality. Highly recommend.”

Fantastic to hear you're so pleased, thank you for choosing Trade Radiators.

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Trade Radiators is rated 4.68 based on 1,799 reviews