Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,344 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 17th February 2026

V Customer

Trade Radiators 5 star review on 3rd January 2026

Trade Radiators 5 star review on 19th December 2025

V Customer

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent web site, backed by Staff who were friendly, helpful knowlegeable, good communication felt went the extra mile to ensure success of my project.”

Helpful Report

Posted 2 days ago

Thank you for the wonderful review. We’re really glad you found the website excellent and that our staff were friendly, helpful and knowledgeable, and that we went the extra mile to ensure your project’s success. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 day ago

“The customer service from this company is abysmal. I have had the misfortune to call a few times over the last 5 months with queries and I am not sure if I am getting the same unhelpful lady but I have rarely experienced a sales person with such a lack of charm, willingness to assist and ability to sell their products. Not sure if you don't train your staff or maybe they are treated so badly that they have no desire to work there, but you need to reassess the front line you put on the phones. Awful.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to leave a review. We’re very sorry to hear about your experience with our customer service and for not meeting your expectations. We’ve logged your comments and will address this with the team to ensure it doesn’t happen again. Kind regards, Kim Brines

Posted 3 days ago

“Really good looking radiators. Yasmin Dar is a star, offered me quick response and help. Many thanks”

Helpful Report

Posted 4 days ago

Thank you for the wonderful review. We’re really glad you’re happy with the good-looking radiators and Yasmin Dar’s quick help. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 3 days ago

“Quick response on the order Quick delivery that followed Good price, discounted Upon inspection and fitting, the quality of product was excellent.”

Helpful Report

Posted 4 days ago

Thank you for the wonderful review. We’re really glad you were happy with the quick response, fast delivery, great price, and the quality of the product. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 3 days ago

“Great service from start to finish. We'll packaged and good quality radiator”

Helpful Report

Posted 5 days ago

Thank you for the wonderful review. We’re really glad you’re happy with the service from start to finish and that the radiator is of good quality. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 4 days ago

“Good customer service and speedy delivery. Radiators are lovely quality”

Helpful Report

Posted 6 days ago

Thank you for the wonderful review. We’re really glad you’re happy with the service and that the radiator met your expectations. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 4 days ago

“I stumbled on this great company on the internet and what a great experience. I got exactly what I wanted a very small aluminium radiator which I had'nt been able to find elsewhere. It was a great price and very stylish. It was delivered in no time at all and fitted without any problems. It really improved the look of the room and it seemed really efficient. I was very pleased with the whole experience. But that was not all. I was then contacted by the company for photographs of the install for inclusion in the company catalogue. These were submitted and low and behold the photograph was considered suitable and I received a small refund. What could be better. Thank you Trade Radiators for an all round winning experience. I have no hesitation in recommending this company to everyone. In my opinion they cannot be beaten !.”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review. We’re really glad you’re happy with the radiator and the whole experience, from price to delivery and fit. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 4 days ago

“Beauitful good quility radiators”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review. We’re really glad you’re happy with the radiators’ quality. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 week ago

“I ordered the Apollo Roma and very happy with communication, delivery and quality of the product. Will definitely recommend trade radiators.”

Trade Radiators 5 star review on 11th March 2026

Helpful Report

Posted 1 week ago

Thank you for the fantastic review. We’re really glad you’re happy with the Apollo Roma, delivery, and quality. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 1 week ago

“Called customer service, not helpful.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We’re very sorry to hear about your experience with our customer service and for not meeting your expectations. We’ve noted your comments and will address this with the team to ensure it doesn’t happen again. If you’d like to discuss this further or provide more detail, please get in touch and we’ll help resolve it promptly. Kind regards, Kim Brines

Posted 1 week ago

“All excellent so with many thanks.”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review. We’re really glad you’re happy with the service. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“The responses to my post-purchase queries were timely and adequate. Am satisfied with the overall service.”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review. We’re really glad you were satisfied with our responses to your post-purchase queries and with the overall service. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Great customer service no issues to small. 10 out 10”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review. We’re really glad you were happy with our customer service and that everything went smoothly. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Never have I spoken to such a unhelpful lady ever she was on loud speaker at and my husband and daughter couldn’t believe how she spoke to me”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review. We’re very sorry for your experience and for the way you were spoken to; this is not acceptable and not the standard we strive for. We’ve logged your feedback and will address this with the team to ensure it doesn’t happen again. Kind regards, Kim Brines

Posted 2 weeks ago

“Radiator was left on the doorstep even though we were in to accept the delivery. The box was totally damaged, holes in the packaging. When opened the heating element was missing and the radiator had scratches on it where it had been poking through the damaged packaging”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re genuinely sorry to hear about the condition your radiator arrived in — that’s certainly not the standard we expect for our customers. As soon as you contacted us, we arranged a replacement straight away. We understand how important it is to resolve issues like this quickly, and we’re glad we could dispatch a new unit without delay. We would also like to clarify that the radiator was unfortunately left on the doorstep by the courier, despite someone being home to accept the delivery. From the photos provided, the box was significantly damaged, with holes in the packaging. When opened, the heating element was missing and there were scratches on the radiator where it appears to have been exposed through the torn packaging. This clearly indicates the damage occurred in transit, which is very disappointing. We are following this up with the courier to prevent this from happening again. If there’s anything further you need, please don’t hesitate to get in touch — we’re always here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Issue on delivery but rectified immediately. Nice to deal with a company that treats its customers fairly. Great service all round and wouldn’t hesitate to use again. Thanks ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review. We’re really glad you were happy with how we resolved the delivery issue and that you found us fair to deal with. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Great service and fast delivery”

Helpful Report

Posted 3 weeks ago

Thank you for the fantastic review. We’re really glad you were happy with our service and fast delivery. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Great! Excellent service.”

Helpful Report

Posted 3 weeks ago

Thank you for the fantastic review. We’re glad you had an excellent experience and that you’re happy with our service. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 2 weeks ago

“Generally speaking, satisfied. The product is good quality and looks great. Fitting instructions need to be more clear, especially to say that a pretty specialist tool is required to fit the bushes. Also the delivery date was missed and I was not impressed by the responses to my requests for updates on the planned date.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re glad you’re generally satisfied with the product, but we’re sorry for the missed delivery and the unclear fitting instructions. We’ll work on making both issues clearer and improving our response times. We can send a digital instruction sheet. Please share your order number and the best email address, and we’ll get these to you asap. Kind regards, Kim Brines

Posted 2 weeks ago

“Very happy with the Reina Luna ladder tower radiator itself with its low projection and metal wall mounts which looks really smart. Only downside was there were no fitting instructions. Also no instructions to explain that the top of the bars unscrew to reveal the bleed valve. Manufacturing quality is utterly stunning as we nearly didn't spot the microscopic line that identified the part you unscrew. We contacted customer service to ask where the bleed valve was - she tried to tell us that we didn't need a bleed valve at the top as we fill the radiator from the bottom and asked us to send pictures! We found it ourselves only after a google search hinted that some radiators have a hidden bleed valve at the top.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and sorry for the confusion over the bleed valve and fittings. We’re glad you’re happy with the radiator, and we’ll ensure your experience improves. The bleed valve on this model is hidden at the top of the bars and is revealed by unscrewing the small cap. We’ll work on making this clearer in the product information. If you’d like, we can send a digital instruction sheet and a quick-start guide for future reference. Please share your order number and the best email, and we’ll get this to you asap. Kind regards, Kim Brines

Posted 2 weeks ago

Trade Radiators is rated 4.7 based on 5,344 reviews