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Trade Radiators Reviews

4.7 Rating 4,466 Reviews

93 %

of reviewers recommend Trade Radiators

Company Reviews

Product Reviews

4.7

Based on 4,466 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Trade Radiators 5 star review on 15th April 2024

Trade Radiators 5 star review on 7th April 2024

Trade Radiators 4 star review on 29th March 2024

Trade Radiators 5 star review on 18th March 2024

Trade Radiators 5 star review on 17th March 2024

Trade Radiators 5 star review on 7th March 2024

Trade Radiators 5 star review on 1st March 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good, delivery delay was very poor. Also still waiting a response from supplier. Probable last time I will use this supplier”

Posted 1 week ago

We are terribly sorry for the delay with this James. The courier service has let us all down here which is not our usual standards at all. I can see a member of the customer service team has been in touch and this order has now been delivered. Apologies again for any inconvenience that was caused.

Posted 1 week ago

“Very poor customer service. Ordered 3 radiator valves and they were sent to number 15 (my address is number 42). The owner of said house refused the package and they went back to sender. I needed them for a job I was working on that day hence using your next day service. I rang to complain and place a further order. On arrival only 1 was sent this time! I rang again and was assured the remaining two would be sent the following day. Despite the inconvenience of all this, there was no offer of compensation or goodwill gesture. Unfortunately, I will not be using this company again.”

Posted 1 month ago

Our sincere apologies that the experience was nowhere near as smooth as it should have been Alyn. This is not our usual standards at all and it seems our courier service has let us all down in this instance . Apologies again that your experience was far from ideal.

Posted 4 weeks ago

“I was advised by my plumber to order my new radiators and TRV’s from Trade Radiators so took his advice. Everything turned up promptly and the plumber came to install. All was okay for a day and then the TRV’s started causing all of the radiators to bang because the valves weren’t closing fully. They kept opening and closes creating the banging noise. I spoke to the customer services and after a lot of back and for the was told that they would not take my word that the valves were faulty and that I had to get the plumber back in. I did so and it was proved that the valves were faulty. They were replaced with a different valve from an alternative supplier and 2 weeks later the system is still fine. I reported back to customer services, the plumbers findings and costs only to be told that the valves would be refunded but not the cost for the plumber. After some arguing I managed to get a goodwill gesture of £50. Trade Radiators are still adamant that the valves aren’t faulty. So obviously the customer isn’t always right and neither is a skilled plumber. I would avoid Trade Radiators as the customers service is a joke and could end up costing you in the long run.”

Posted 1 month ago

Apologies for the inconvenience Liam. Any issues do have to be investigated before issuing replacements/refunds. In most cases, there is usually a simple fix which saves time/money but in order to advise, we do require as much information as possible. Our apologies again.

Posted 1 month ago

“No Free returens”

Posted 1 month ago

Hi Zuzana, we do advise in our returns information that collections will be subject to a courier charge. You certainly have the option of arranging your own return if you wish. Please get in touch with the customer service team if there is anything we can help with.

Posted 1 month ago

“I spent £400+ on a three-column radiator, only to find it was of poor quality. The plumber who was fitting it brought the issues to my attention, prompting me to contact customer service with videos and photos of the damage. However, they refused to assist, citing the fact that the product had been opened and installed. I'm appalled by the lack of concern from the customer service team and dismayed that companies can get away with such poor treatment of customers. Additionally, when I discovered the radiator's poor quality over the weekend, I couldn't reach the company for assistance. As someone with MS, I rely on heating due to the discomfort cold weather causes me, but the company showed no empathy towards my situation.”

Posted 2 months ago

Thank you for your review. As you chose to fit the radiator before reporting this, the goods have been accepted and you have therefore rescinded your rights based on the fact that you are happy with the product. We could have sent you a replacement had we been given the opportunity to do so. The customer service agent did provide you with a discount as a good will gesture.

Posted 1 month ago

“You have to pay £60 to return an item”

Posted 2 months ago

Thank you for your review. As per our terms and conditions, returns are subject to a collection fee. This is set by the courier depending on the size and weight of the goods. We do always offer you the option to arrange your own return should you wish to do so.

Posted 1 month ago

“I’m still waiting for delivery of the radiator. Have emailed twice with no response, now 2 weeks late. Please get in contact?!”

Posted 3 months ago

“Radiator turned out to be fractured and once heat was applied to radiator through the night. It started leaking. Liability was excepted by Trade radiators sending out a new radiator but this didn’t cover the cost I had to pay out for a emergency plumber to remove the radiator and the damage to my new wooden floor.”

Posted 4 months ago

We are terribly sorry this happened, I can see that a replacement was issued straight away and that a contribution was also made towards your plumbers costs as a good will gesture. Please accept our sincere apologies again for the inconvenience caused.

Posted 3 months ago

“Due to wrong information on the website regarding the BTU’s of the radiators I had to order from another site. This could of resulted in fitting undersized radiators if I hadn’t realised. The worst part it’s delayed the plumber by another week and when this was explained it was sorry but we can’t do anything about it just return the radiators. On top of that we had to take pictures of boxes to make sure they wasn’t damaged even though they was not open. 3 attempts later to say the photos were acceptable. The driver for collection only thought he was taking two back when very clearly stated I wanted all three returned via email.”

Posted 4 months ago

Our sincere apologies for any misunderstanding and inconvenience this may have caused. The website did have an error on the Anthracite items you purchased (the white item you purchased was listed correctly) and will be updated accordingly. The photos are to protect yourself as we can see exactly the condition they leave you in. Again, we are very sorry the experience was not as it should have been and we do hope we get another chance to look after you in the future.

Posted 3 months ago

“Still don’t have radiator! Utterly terrible. Email Tuesday morning to say order dispatched and to expect delivery in 1-2 working days. Organised for someone to be able to accept delivery on Wednesday - nothing. Worked from home Thursday - nothing. Went to work Friday - notice it would be delivered. No one around so requested delivery today (1 week later) as the only day I could be in. Delivery slot has been and gone, no one answering the phone at APC/Rush. Had to pay to put my child in to after school care. No idea if delivery is still planned but have to go and pick my son up. Plumber coming tomorrow morning but I have nothing for him to install. All in all a stressful process. Avoid.”

Posted 4 months ago

Apologies for the inconvenience. We have checked your order and and can see that you did not contact us to let us know there was a problem with the delivery. Any issues should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. I can see this has now been delivered, sincere apologies again for the courier delay with this.

Posted 4 months ago

“I ordered a vertical radiator and instead of getting a double column, I received a single panel radiator from a different maker . I also ordered the double column feet which I received. Didn’t get much joy from customer services who insisted I ordered the panel radiator, but they sent the double column feet. Spoke to them twice but got so frustrated decided to give up for the sake of my well-being.”

Posted 5 months ago

Hi Gemma, we've checked thoroughly and you placed your order online yourself and the items you have received are exactly as ordered and as shown/described on our website. You did order feet for column radiators but the radiator you ordered (Saturn) is a modern elliptical tube style radiator so they won't work together. When you contacted us we were more than helpful and advised that you could return or swap any or all of the items within 28 days no problem at all, we haven't heard from you since until this online review. We are here to help and can rectify your error for you quickly and easily given the opportunity to do so.

Posted 5 months ago

“we purchased £3,500 worth of radiators 3 days ago and it was set for next day delivery yet its still not arrived and we have no tracking number. also when we contact the phone number to chase a lady called Kim answers and is extreimly unhelpfull / boarder line obstructive, we keep getting "fobbed off" and still have no confirmed delivery date after chasing and speaking with Kim multiple times. all we want is delivery confirmation so we can firm a date with our plumber, as its winter its hard to get a plumber booked in.”

Posted 5 months ago

Some of items ordered were out of stock at the time as stated on the website when ordering (Tamika, who placed the order, will have been aware). We subsequently changed OOS items to alternatives at Tamika's request. It was a large order (10 big radiators) which, due to quantity/size/weight, cannot go with an overnight courier (they are unable to accommodate this qua/size/weight unfortunately) but rather a pallet logistics company which takes a little longer. The items were delivered less than 4 days after the order being placed and we provided all the tracking info as soon as this was made available to us, as promised. We understand that you had very tight deadlines when placing the order and called us 10+ times per day for 3 days angrily chasing delivery. We expedited the order for you after resolving the out of stock issues etc and while we do of course understand that project deadlines are very stressful, especially if you are behind schedule, however we did everything we possibly could to help your team.

Posted 4 months ago

“I ordered 3 radiators two weeks ago and I just found out today that one of them was damaged as my plumber only got to me today. I called the company and was told that I should have checked the item within 3 days of receipt and that there was nothing they could do. My only choice is to buy another one! I will avoid this company at all cost in the future. Very poor customer service.”

Posted 5 months ago

Thank you for your review, we do have this policy in our terms and conditions and again in your order confirmation email and dispatch email. The damage was not reported to us until over two weeks after delivery. As a good will gesture, the replacement was given to you at a reduced cost.

Posted 5 months ago

“Quality defect with radiator tails. Machined incorrectly causing the tails to weep. Complaint submitted to the info e mail box”

Posted 7 months ago

Hi Andrew, it does not look like you have contacted us with regards to this. Please do get in touch with the customer service team who will be happy to assist.

Posted 7 months ago

“I asked about product details (for 13906 rad Tool) as website is not detailed enough in terms of tool size or shape. Merely asked if someone if I could look at a photo of a rad coupling of mine to estimate if the tool was the right one for the job. Complete lack of willingness from the lady on the phone to help in order for me to buy the £60 tool - as I'd not bought a radiator from them.”

Posted 8 months ago

Thank you for your review Rhys. When speaking with the customer service team you were advised of the diameter of this tool and also advised that you can easily return it to us for a refund if it was not suitable. Sorry if you misunderstood this information.

Posted 8 months ago

“Was ordered on overnight delivery, arrived 6 days later. And, it had 2 small pints in it but too late to cancel Plumber that had to come back and fit it after it did not arrive.”

Posted 9 months ago

Thanks for your review Karen. Having checked your order, this particular item was delivered well within the 7-10 working days shown on the product page of the website, where you ordered the radiator. This item is not overnight which is clearly stated prior to purchase. Again having thoroughly checked your order history, you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.

Posted 9 months ago

“Not got my radiator after nearly 4 weeks. Been waiting to hear back from your customer service team for 4 days now.”

Posted 11 months ago

Terribly sorry there was a delay with this order Grant. This is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 11 months ago

“The radiator clearly opened before, dented in multiple places and touched up with white paint, and no instructions on how to fit. This is the replacement one sent that cost me more money than the original one I order that was then told was out of stock.”

Posted 1 year ago

Sorry to hear this Paul. Having checked your order I can see you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you.

Posted 1 year ago

“Been waiting for my refund over a week they are more interested on sale then dealing with problems”

Posted 1 year ago

Thank you for your review. Having checked your order I can see the item was returned as you had ordered one too many, not due to any problems with the product. The item was collected from you on the 1st March and a refund was processed on the 13th March. Returns take time to come back and then be processed by the warehouse following which the refund instruction can then go through, all returns follow the same procedure.

Posted 11 months ago

“Radiator has arrived badly damaged.”

Posted 1 year ago

Apologies that this happened Carol. I can see out customer service team have been in touch and sorted this out for you now. Sorry again for any inconvenience.

Posted 1 year ago

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Trade Radiators is rated 4.7 based on 4,466 reviews