Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,464 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,464 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th June 2026

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Trade Radiators 5 star review on 9th June 2026

Trade Radiators 5 star review on 4th June 2026

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Trade Radiators 5 star review on 24th May 2026

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Trade Radiators 5 star review on 12th April 2026

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206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordererd a reina osimo 1800 x 430 1st one arrived with a bend and a kink in side elevation 2nd one arrived with the same problem ? third one arrived with just a small bend but passable this is either a manufacturing fault or they are rejects to be fair to trade radiators they did replace the items quickly but have now got 2 damaged radiators to dispose of”

Helpful Report

Posted 4 days ago

Hi Thank you for your review. Sorry to hear you’ve had multiple damaged radiators and that two still need disposing of. We understand this is frustrating and apologies for any inconvenience caused. Kind regards, Kim Brines

Posted 7 hours ago

“Second time using trade radiators. First time delivery was quick and a damaged radiator was replaced quickly and customer support were great. This time I am still waiting for my delivery after 3 weeks. No communication from Trade Radiators after emailing them.”

Helpful Report

Posted 2 weeks ago

“It said delivery in one day and the couriers took 4 kept saying they were coming then didn’t. The box it came in was very damaged so they obviously didn’t take any care of it. So suggest then change couriers.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We’re very sorry to hear about the late delivery and the damage to the packaging. In future if there is any delays or issues with delivery please contact us so that we can look in to that straight away. Kind regards, Kim Brines

Posted 3 months ago

“Called customer service, not helpful.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We’re very sorry to hear about your experience with our customer service and for not meeting your expectations. We’ve noted your comments and will address this with the team to ensure it doesn’t happen again. If you’d like to discuss this further or provide more detail, please get in touch and we’ll help resolve it promptly. Kind regards, Kim Brines

Posted 4 months ago

“I have to say the service was really poor. Ordering was very straight forward, delivery was on time but then the issues started. We ordered a chrome radiator and received a white one. We would have kept it just because we were keen to get the radiator up and running but then we saw that it was chipped. The back and forth with their customer support agent wasn't great. She wasn't rude per se but you could tell she'd rather be dealing with something else. We had to submit the photos and then it took days for her to get back to me. As we've never used this company before and they have a strict rule of submitting faults within three days of delivery, I was very keen to get my money back. There was no trust here. Once the fault was establisted, we were told to just throw away the radiator and the valve. Then a day later, they changed their mind and wanted the items back. Then we had to supply photos of how well we re-packaged the items before agreeing on a pick-up date. We went through a lot of hassle to get faulty products back to this company. I would not buy from here again. We got our box standard radiator from Plumbase for the same price and no issues at all.”

Helpful Report

Posted 8 months ago

Hi Christine Thank you for your feedback. You reported the incorrect radiator being sent at 14:51 on 29th October, you were then advised that the full refund was then processed on 30th October at 11:41 so no it did not take days for us to get back to you. We then advised you on the same day that the warehouse had made a mistake advising you to dispose of the rail and they now wanted to collect and you kindly agreed that was fine, it was not a day later. The reason we need images is the courier will not allow us to book a collection without them as they have to make sure there is no bare metal showing as they would not collect it like that. You never once stated in your correspondence that there was any issue with this, I do wish you would have let us know there was an issue before coming on and leaving us a one star review that isn't accurate on the experience you had with us. Kind regards, Trade Radiators

Posted 8 months ago

“Radiators look great….. heat output is very poor”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your review. We are pleased to hear that you are satisfied with the appearance of the radiators; however, we are concerned to learn that the heat output has not met your expectations. We were not previously aware of any issue, as we have not received any direct contact regarding this matter. We would welcome the opportunity to investigate further and assist you. At your earliest convenience, please contact our customer service team so that we may review the situation and work towards an appropriate resolution. Kind regards Kim Brines

Posted 8 months ago

“All dealings with staff have been great. However, from my initial order of two towel rads plus thermostats one rad and two thermostats arrived on an agreed date. Though one of the thermostats was missing the correct adapter. A phone call sorted the missing items however, the day before delivery (Fri 10 Oct) DHL emailed to say my items were to be picked up!? I questioned this and sought confirmation. Received email to say id get a reply within 24hrs. No reply. Called this morning (10 Oct) to find out what was going on. Told it would be investigate and I’d get a reply today! Now 1030 PM … no reply!!”

Helpful Report

Posted 9 months ago

“I gave two stars because the radiator is stunning, however that is where the accolades cease. I was never told that a 'special' tool was required to assemble to radiator only to find out it involved a refundable £97 charge! I had to order it, my plumbers were on hold and FedEx failed to deliver the day it said it would. Now, I face the eprospect of having to pack up this 'tool' and ship it back. I'm furious. Shocking was to handle customer service.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for taking the time to share your thoughts. We’re pleased to hear that you find the radiator stunning, but we’re truly sorry to learn about the challenges you faced with the assembly process. We strive to provide clear information on any special tools required for assembly, and it’s evident we fell short in this instance. I understand how frustrating it must have been to deal with the delivery issues and the additional hassle of returning the tool. I can see you have been sent the returns address and you will be issued with a full refund once we have received that back. Your experience is not what we aim for, and we appreciate your feedback as it helps us improve our communication and services. If there's anything more you would like to discuss or if we can further assist you, please don't hesitate to reach out. Best regards, Kim Brines Customer Service Team

Posted 1 year ago

“We ordered a curved radiator and had to provide lots of measurements which they kept sending back to us with no guidance on how to get this correct. I spoke to Kim on numerous occasions who was always very abrupt and unhelpful. In the end I cancel the order of which Kim didn’t seem slightly bothered.”

Helpful Report

Posted 1 year ago

Thank you for your review Gail, I am sorry you feel this way. As these are bespoke items, and your bay is not a smooth curve, we do have to ensure the measurements are correct so that the radiator has the best fit possible. An example was provided to help give you guidance on this. We would never want to send out a product that is not suitable for you, especially as this is non returnable. Our apologies for any inconvenience caused. Yasmin Dar

Posted 1 year ago

“Very quick delivery”

Helpful Report

Posted 1 year ago

“Radiator poor quality”

Helpful Report

Posted 1 year ago

“Had to do a 1 and a half hour round trip to collect the rad from the courier depot... which is in Baldock! The rad is ok... but will not use again while they employ this shambles of a courier.”

Helpful Report

Posted 1 year ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem with delivery. Any issues should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to have the delivery issue sorted so you didn't have to collect and we would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 1 year ago

“Not impressed. Radiator looked great, the plumber is here to hang it but when the element is screwed into the side we wanted, it is facing the wall ! seriously?? I was told it fits on both when I bought it. I would be sending it back but we can't waste any time and the plumber can't come back for months. So we've had to put it on the wrong side which faces the correct way and have the wire going accross.”

Helpful Report

Posted 1 year ago

“Ordered a radiator which was shown and is still shown in stock on their website - however after just the radiator taps showing up - no email to say the radiator was out of stock and any kind of apology - I wondered where rest of it was - called them to be told it was going to be end of the month so 4 weeks - This is not good enough”

Helpful Report

Posted 2 years ago

Thanks for your Review Rachel. We did email you the same day the order was placed to let you know that the warehouse had informed us that the radiator was out of stock and was due to arrive in around the end of June and we also offered you a discounted alternative, sorry if you did not see that. Apologies none the less for any inconvenience caused.

Posted 2 years ago

“i was not impresses with the delivery of product one of the radiator had a scrach on it”

Helpful Report

Posted 2 years ago

We have checked your order and you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.

Posted 2 years ago

“We ordered a bathroom radiator to go with our copper bath and chose the DQ curved Rosa in opper lacquer. Sales and ordering were great, delivery quick and well packaged. The item was great apart from the colour which was burnt orange and clashed with our copper bath. We notified our unhappiness immediately and arranged a return for a refund. Packed it up carefully in sa e packaging and arranged for parcel force to return. After days later we were notified that the item was damaged on arrival. We asked to seethe damaged packaging as part of the evidence needed for our claim but radio silence since. A refund has been refused. We are waiting to hear about our claim but expect if the packaging is not available we might lose our money.”

Helpful Report

Posted 2 years ago

“Bit disappointed that I ordered the wrong size radiator (my error) but it’s a £50 charge to send it back!”

Helpful Report

Posted 2 years ago

“Product arrived with parts missing”

Helpful Report

Posted 2 years ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues such as missing parts should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We have contacted you and this has now been rectified.

Posted 2 years ago

“Despite their website stating that there was more than 10 in stock, it took nearly 3 weeks to effect delivery of 1 radiator. Excuse was that a recent batch received had to be returned because of damage - truth ot lie, who can tell? And it was not until Trade Radiators were contacted that this information was passed to me. Poor customer service and would not use again.”

Helpful Report

Posted 2 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been Allan. Unfortunately these goods arrived in to us damaged and replacements had to be ordered for you causing a delay, this is certainly not our usual standards. Apologies again that your experience was far from ideal.

Posted 2 years ago

“Disappointed with the colour of the valves, totally different finish to what I viewed on the website, got told to send them back & reorder but i haven’t as it annoys me that I’ve got to foot the postage cost.”

Helpful Report

Posted 2 years ago

Thank you for your review Jill. We did request images to look into this for you. We did not receive these and I believe you choose to go ahead and fit them. If there is anything we can help with at all, please do get in touch with the customer service team.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 5,464 reviews