Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow
Rating: 4.67

4.7 Rating 4,469 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,469 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Trade Radiators 5 star review on 15th April 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER EVER AGAIN!!! An ok product accompanied by LIES and APPALLING CUSTOMER SERVICE. Here are the facts of my experience. They offer the option to request a smaller delivery vehicle if there is restricted access; I made the request. I received an email confirming my request. A delivery date was agreed. On the day: • I received a phone call from Trade Radiators to say that the driver was at my property but no one was in. (There was someone in … the driver was at the wrong property – not even the same road!) • I was advised (in the same call and in a dictatorial tone) that there was a £75 charge for delivery on another day. • I received a call from the delivery driver to say that he had been outside my property for almost an hour but there was no one there. (There was someone in … the driver was at the wrong property – not even the same road! Starting to sound like a farce?) • On a subsequent call I was then advised that there was some in but they had no knowledge of any radiators being delivered. (The driver was at the wrong property – not even the same road! Is this starting to sound familiar?!) • I phoned Trade Radiators; as far as they were concerned there was no one at the property! Their Ts & Cs state that ‘Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.’ As you will probably have guessed, there was no card left. (The driver was at the wrong property – not even the same road!) • I contacted the courier directly. They had received no request to deliver using a smaller vehicle. And when I gave the address, the courier stated that there is no way their 16 ton vehicle could have got anywhere near my property. And … wait for it … when I mentioned the ‘threat’ of another delivery charge of £75 (because I was not in), it was suggested that that seemed like a scam as the courier was only paid £15. • I phoned Trade Radiators again. They really didn’t like to think that they were in the wrong (!!!!!!!!!!). They said they would contact the courier. I never heard from them again. • I phoned the courier. They advised delivery would be made the following morning on a smaller van, and that the driver knew where the house was. • That evening I received a call from the courier company to say that I could collect the radiator from an industrial estate 26 miles away! The next day: • The following morning I received a call from the driver asking for directions to my house! And when I gave the directions the driver stated that there is no way their 16 ton vehicle could get there. (I thought it was supposed to be a smaller delivery vehicle!) • Fed up by now, my plumber and I drove to where the driver was prepared to stop his 16 ton truck and we took the radiator off his van. A nice guy. He stood and watched us unload it. Trade Radiators were oblivious. And lest I forget, the radiator was missing a valve, so back again to Trade Radiators to send it … they did so, somewhat begrudgingly in my opinion – as if they didn’t trust me. Laughable! The implication given to me by Trade Radiators was that the valve would be received the next day … of course it wasn’t (and of course I wasn’t surprised). Time to summarise. Throughout the experience I was made to feel that I was in the wrong. The facts indicate that Trade Radiators resemble the Key Stone Kops. The left hand doesn’t know what the right hand is doing. They are incompetent and arrogant. I would have told them directly but quite frankly they really didn’t want to hear what the customer was saying. And as a potential customer, you wouldn’t know of my experience unless I posted it here. It would seem appropriate to point out the customer service pitch on Trade Radiator’s web site: 'We fully appreciate the importance of fantastic customer service … Our staff … are always prepared to go that extra mile to ensure customer satisfaction'. Wake up and smell the (radiator) paint! At the end of the day the choice is yours. For me the bottom line is obvious … NEVER EVER AGAIN!!!”