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Trade Radiators Reviews

4.7 Rating 4,468 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,511
 Metrics Info
4.7
Based on 4,468 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
V Customer
Verified Buyer
“Good radiators lovely thank you. But i have to ssy your delivery is very poor. I am waiting from arrow carriers that my radiator should of been delivered yesterday but the driver ran out of time and todsy i still haven't received it. I am very annoyed as it is costing us money because the plumber iscwsiting to fit this radiator. Regards Wendy Harris”
Helpful Report
Posted 7 hours ago
V Customer
Verified Buyer
“Fast delivery, cosmetic damage to the front of the radiator from the courier but did not notice this until after the 3 day return policy when it was opened for installation.”
Helpful Report
Posted 1 week ago
We are sorry to hear this Any issues (including damages) should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.
Posted 1 week ago
A Martindale
Verified Buyer
“Hi the radiator was slightly damaged on top right and corner, with the trouble that I had with delivery I decided not to sent it back I touched it up with radiator paint. The delivery was poor I had three days of being informed by e mail that my radiator was being deliverd, it was finally delivered on third day of staying in and waiting”
Helpful Report
Posted 2 weeks ago
Apologies for any inconvenience caused Alan, please do always contact us straight away with any issues at all so we can aim to resolve them for you as quickly as possible. We are very sorry the couriers have let us both down in this instance. If there is anything we can help with in the future please let us know.
Posted 1 week ago
V Customer
Verified Buyer
“Paid for a radiator online, it was delivered in a box not damaged is this something that needs a review? You didn’t fail to carry this out and I don’t see how you can excel at sending a box via a courier to my home address.”
Helpful Report
Posted 3 months ago
Thank you for your review. We are glad this was a smooth process.
Posted 2 months ago
Anonymous
Verified Buyer
“Nice radiator. Fixing kit would have been nice.”
Helpful Report
Posted 3 months ago
We are terribly sorry if this was not received with your goods. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. If you have any further issues please don't hesitate to contact us. Thank you.
Posted 3 months ago
M Jones
Verified Buyer
“The selection of radiators and the pricing were excellent. The staff were very helpful. But you lost the sale of both radiators ( over £300 ) because of your delivery firm Arrow who didn't deliver on the day they say said which held my builders up plus several other problems including the slow return of product which could have resurrected the sale. Yasmin can give you the details. Shame otherwise it would have been 5*”
Helpful Report
Posted 4 months ago
Thank you for your review Michael. Our sincere apologies that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. We do hope we get another chance to look after you in the future.
Posted 3 months ago
V Customer
Verified Buyer
“I ordered a bathroom ladder radiator and the first two radiators delivered had minor flaws. Customer service was very responsive and replacement sent without delay. Price was competitive but have done without hassle of faulty goods.”
Helpful Report
Posted 4 months ago
Thank you for your review. We are extremely sorry your experience was not as smooth as it should have been. This is certainly not up to our usual standard. We do hope we get another chance to look after you in the future.
Posted 3 months ago
V Customer
Verified Buyer
“Nothing wrong with ‘Trade Radiators’ as such but big problem with their supplier. I bought a ‘Towelrads Ascot’ vertical radiator. The individual panels were a mm or so higher or shorter than the others. Trade radiators refunded promptly, but they should check the products before they’re sent out to the customer.”
Helpful Report
Posted 4 months ago
Thank you for your review, our sincere apologies there was an issue with the goods you received, this is certainly not our usual standard. We do hope we get another chance to help you in the future.
Posted 4 months ago
V Customer
Verified Buyer
“I was disappointed that the bushes didn’t arrive with the radiator. They were sent by post but it meant the engineer coming back again”
Helpful Report
Posted 4 months ago
Thank you for your review. Our sincere apologies again for any inconvenience that was caused with this.
Posted 4 months ago
Anonymous
Verified Buyer
“Can't give a review as still waiting for plumber to install the radiators following major renovations.”
Helpful Report
Posted 5 months ago
Thank you for your review. We are sure you will be pleased with your purchase!
Posted 5 months ago
V Customer
Verified Buyer
“Product bought came well packed and in time, there was a variation in weight on postage sticker it was 28kg and invoice 42kg. On preparation for installing plumber thought best to have feet as radiator was closer to 40kg weight. I phoned through to helpline as online the delivery only had a ' standard' option and we needed a quicker time. I explained all this about no option for one day delivery from website and the agent was quite abrupt and just told me to follow the website process, i did it again and still no option for one-day so i phoned again and a lovely lady , Jasmine explained that the standard delivery option will automatically be one day. The abrupt response from the first agent was unnecessary and indeed possibly avoided had your website delivery option be clearer. Review on product will depend on time.”
Helpful Report
Posted 5 months ago
Thank you for your review, we are very sorry of the experience was not as smooth as it should have been, apologies for any misunderstandings. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.
Posted 5 months ago
V Customer
Verified Buyer
“I think charging £50 to return a radiator is a joke.”
Helpful Report
Posted 7 months ago
Sorry you feel this way, the charges given come directly from the courier. We do always give the option of arranging your own return should you wish to do so.
Posted 7 months ago
I Gibbons
Verified Buyer
“The self drilling screws that came with the towel rail are not long enough. Otherwise the order was delivered quickly.”
Helpful Report
Posted 7 months ago
Thank you for your review Ian. Any issues at all should be reported to the customer service team who will be happy to assist.
Posted 7 months ago
V Customer
Verified Buyer
“Fast delivery. Radiator labelled different to order which was confusing. Instructions were useless.”
Helpful Report
Posted 10 months ago
Thank you for your review. All goods should be fitted by a qualified plumber. If you have any issues at all, our customer service team is available to advise.
Posted 9 months ago
J Alcock
Verified Buyer
“I haven't received my radiator yet, but hopefully I will be happy with them. I wasn't happy with the customer service though. Upon receiving an automated email about the delivery, I sent an email back to their team asking a question. Their reply just cut and pasted a paragraph from the previous email and didn't address my question at all. In fact that very paragraph was the whole reason I emailed them. It was very lazy and disappointed me when I have spent thousands with the company.”
Helpful Report
Posted 1 year ago
Thank you for your review Jenny. I can see that the reply you received included all of the information required to answer your question. Apologies if this was unclear. If you require any further assistance, please do not hesitate to contact our helpful customer service team.
Posted 11 months ago
H Smith
Verified Buyer
“Arrived on time although item was left outside front door as nobody was home. Once it was taken out of box it was as advertised but did have a scuff mark on one side see photo so very disappointing”
Helpful Report
Posted 1 year ago
Thank you for your review Hayley. Having looked at your order I can see this was not reported to us. Any damages should be reported to our Customer Service team to allow us the opportunity to replace the item for you. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.
Posted 1 year ago
H Straker
Verified Buyer
“Couple of chips of the radiator.”
Helpful Report
Posted 1 year ago
Thanks for your review Henry. Any damage should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and will have left that way, this is most likely transit damage. We would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.
Posted 1 year ago
J Maginty
Verified Buyer
“After waiting 12 days had to contact to be told there was a problem with delivery and then was informed 3 days later that delivery was imminent and it was, feel I should have been informed when they knew they had a problem and not wait until I complained”
Helpful Report
Posted 1 year ago
Thank you for your review John. We are very sorry again for the delay on your order, it is certainly not our usual standard at all. Glad we got you all sorted, our apologies again.
Posted 1 year ago
G Baron
Verified Buyer
“Radiator arrived but no valves as the courier had stolen them from the order. Your customer service was very good and the replacement valves arrived very quickly. However, I also had another radiator delivered with the replacement valves so I had to contact your customer service dept. to organise another courier to pick up the surplus radiator. Overall, the service was acceptable, I eventually got what I ordered and if I was being picky a thankyou email recognising my honesty in returning the surplus rad would of been appreciated.”
Helpful Report
Posted 1 year ago
Thank you for your review Geoff, we do appreciate your honesty in this and our apologies for any inconvenience that was caused.
Posted 1 year ago
S Allison
Verified Buyer
“Poor customer service and after sales. Purchased several cast rads but this time I ordered a pewter rad and not the old pewter I was meant to. Pewter is actually silver and old pewter is very dark brown. The valves are marked up as pewter but are actually old pewter in colour. Makes no sense. Said they could send me spray paint for £87!”
Trade Radiators 3 star review on 7th March 2023 Trade Radiators 3 star review on 7th March 2023
Helpful Report
Posted 1 year ago
Thank you for your review Stephen. I am sorry you ordered the wrong colour. Our customer service team did advise you could buy paint as this is a cheaper option for you than sending it back and having it repainted. The valves you ordered are a completely different brand to the radiators so are never going to match the finish. The colour you purchased is very clear as per the images on the website. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.
Posted 9 months ago
Trade Radiators is rated 4.7 based on 4,468 reviews
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