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Trade Radiators Reviews

4.7 Rating 4,491 Reviews

93 %

of reviewers recommend Trade Radiators

Company Reviews

Product Reviews

4.7

Based on 4,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Trade Radiators 5 star review on 2nd May 2024

Trade Radiators 5 star review on 15th April 2024

Trade Radiators 5 star review on 7th April 2024

Trade Radiators 4 star review on 29th March 2024

Trade Radiators 5 star review on 18th March 2024

Trade Radiators 5 star review on 17th March 2024

Trade Radiators 5 star review on 7th March 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered”

Posted 3 years ago

Apologies that the incorrect valves were delivered initially, we did of course fully rectify this for you and apologise once again for the inconvenience.

Posted 2 years ago

“Bought some cast iron radiators 10 years ago to add to 13 other radiators in my house ranging 1-25 years old at the time. Literally 1 month after the warranty period ended (10yrs) I noticed significant areas of rust and leakage on the floor below both radiators. After a lot of 'back and forth' with the company they blamed the inhibitor levels which is nonsense since only these two out of 15 rads have failed. I wouldn't bother with this company - they won't accept any responsibility for their poor quality radiators.”

Posted 3 years ago

We provide detailed and clear installation and system instructions for all cast iron orders as the care and maintenance of this type of radiator with regards to your system is really important. We had an independent test carried out for you by Fernox who confirmed that there was in fact no inhibitor in your system which can be damaging to any radiators and especially cast iron (due to the way they are hand made and joined). The absence of inhibitor meant that the guarantee was then invalid. This is all covered in detail and all paperwork provided by email when you order to ensure you have everything you need to care for your radiators and keep your system healthy. The quality of the radiators is second to none, they are deteriorating inside due to the lack of protection (inhibitor) in the system. We are sorry this has happened but we do provide you with all the correct information to ensure it doesn't.

Posted 2 years ago

“Never received my order nearly 2 weeks later still waiting for a refund”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. We can confirm the full refund was duly processed. Sorry again for the inconvenience.

Posted 2 years ago

“I have been sent a towel radiator that my fitter believes is second hand. I have tried over several days to call you but been unable to get through, I sent an email 2 days ago but not had a reply - now you ask me to write a review?? Please contact me ASAP. Jamie Gilroy NR13 4NE”

Posted 3 years ago

We replied right away and asked you to email us photos and we are still on waiting on those. Please be assured any issues will be resolved, as soon as we can assess the problem, which is why we have asked for images. Please send at your earliest convenience as we are keen to rectify this for you. Thank you.

Posted 3 years ago

“Mr towel rail didn’t arrive, only thermostat. A week later I have been told that they will send another one, but haven’t received it yet.”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Ordered 3 stelrad radiators received 3 henrad radiators different style to existing radiators 2 of them had bent covers disappointing .”

Posted 3 years ago

Thanks for your review. Our Stelrad radiators are indeed Stelrad, the range is called Henrad which are manufactured by Stelrad. Any issues (including damages) should be reported to our Customer Service team to allow us the opportunity to replace any damaged parts or items for you. We would have replaced the items right away had we been given the opportunity. Apologies for your inconvenience.

Posted 2 years ago

“still not received item”

Posted 3 years ago

Thanks for your review. On checking your order you didn't reply to our email asking which date you would like for delivery (this is the process for all cast iron deliveries) but after we sent a further email to chase you did get back to us that time and we got you all booked in.

Posted 2 years ago

“I haven’t received the goods yet and have no updates/ correspondence with regards to my order, apparently can’t track until out for delivery. Order around 26/01 give or take but heard nothing, just an email to tell me it has been dispatched?”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Radiator is fine however the problem is with delivery, firstly no contact from anyone saying when it was going to arrive then it arrived and was left on the doorstep all day as no one was home (again because no notice of when it was coming) luckily someone honest took it in and gave it to us the following day but could have just as easily stolen it.”

Posted 3 years ago

Thank you for your review. We did email you dispatch notification including tracking information for your delivery. Sorry you weren't in to receive the delivery and our apologies for the inconvenience of the driver leaving the item for you, rather than returning it to the depot. This should only happen if the item can be left in a 'safe place' so apologies if it is not indeed safe there.

Posted 3 years ago

“Disappointed that I still do not have a dispatch date for the radiator that was expected nearly three weeks ago.”

Posted 3 years ago

Our sincere apologies Paul, you have been sent a dispatch notification. Delays are not uncommon at the moment for many reasons including port delays, struggling logistic networks etc due to COVID and BREXIT and we do make customers aware of this when we provide an ETA on out of stock items, that the ETA can be subject to change and more so at the moment for the reasons above. We are really sorry that the item arriving slightly later than initially anticipated has caused you inconvenience. The ETA given was end of Jan and your actual delivery will be 4th Feb.

Posted 3 years ago

“really impolite sales team. patronising and brusque.”

Posted 3 years ago

This is an extremely surprising review, we have checked and the last order you had with us was over 2 years ago and there were no issues of any kind with your orders, all of which you placed online and not with our sales team over the phone. Is it possible that this review may have been intended for another retailer? If not then we would appreciate it if you contacted our Operations Manager Julie to discuss your comments as we are more than a little surprised/confused and we would absolutely insist on investigating this thoroughly. Thank you.

Posted 3 years ago

“Bought radiator valves with 8mm fitting as advertised to replace ones i already had fitted. But was sent 15mm valves instead with 8mm reducers which is not what i ordered.”

Posted 3 years ago

Sorry you were unhappy at how they were provided, this is usual though as the parts are made for this very purpose so were correct.

Posted 2 years ago

“Slow delivery after promising next day. Cost me a full extra day rate from the tradesman.”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Returns are poor”

Posted 3 years ago

We offer an excellent returns period and helpful process, sorry you feel unhappy with your experience.

Posted 3 years ago

“Order was wrong ? Only got half of my order ?? Packaging was excellent and all seems good quality but my customer was let down by poor order ?? Had to shop elsewhere delivery took ages too unfortunately.. don’t like to put anyone down but I ordered 4 radiators got two and when I emailed company didn’t even get reply ... dissatisfied and disappointed.. I know these errors can occur but not even a word or apology”

Posted 3 years ago

Looks like you have confused us with a different order with a different company as we had an order that you placed online for 2 radiators, this order was duly fulfilled/delivered 100% correctly. We haven't received any emails or calls from you regarding the order. Seems there may be some confusion your side. Please do let us know if we can help you in anyway but there was no error on our part.

Posted 3 years ago

“The wrong product was delivered and I'm still waiting for a response on how to exchange. Not impressed with the service at all.”

Posted 3 years ago

We are sorry this has happened and we will rectify it for you of course. It was only a few working hours ago that you contacted us, if you could please give us a chance we will get back to you as soon as we can, thank you for your patience.

Posted 3 years ago

“Had a black double skin rad fitted. Should have come with a weight warning! Must weigh at least 20 kilos so we had to have the wall reinforced at an extra cost. Now fitted it doesn't get that warm. Will not purchase from this site again.”

Posted 3 years ago

Thanks for your review, we are sorry to hear you're not happy, you hadn't contacted us regarding any of the above. The radiator you have is a double 600x1020mm and a wall mounted radiator which is fairly average in size/weight. If the radiator isn't heating up fully then the valves may have been put on the wrong way round, the TRV (head/control) should always be fitted on the flow side (where the water goes into the radiator) and the lockshield on the return side (where the water leaves the radiator). The plumber should always fit valves this way and if they haven't the radiator may not heat properly. This is easily corrected by the installer. If there is anything we can help you with please contact our Customer Service team by phone or email. Thank you.

Posted 3 years ago

“Not received as expected”

Posted 3 years ago

Thanks for your review. The radiator was delivered precisely on time and as advised. If for any reason you are not happy with the item we have a 28 days returns period, if you do wish to return the item please contact our customer service team who can arrange this for you. Also if there are any issues with the item, again this should be reported to our customer service team. You haven't contacted us about anything so we are not aware of any problems of any kind.

Posted 3 years ago

“I ordered a 1400 x 450 towel rail. What I got was a 1400 x 500 towel rail. Unfortunately I didn't notice the error until I was on the job, meaning I had the additional work of moving the pipes. Not a great first experience with Trade Radiators”

Posted 3 years ago

Sorry to hear you received a slightly bigger item. We would have swapped this the very next day for you but you didn't let us know or give us the opportunity to rectify this for you. It was most likely a simple human error at the warehouse (for which we apologise) which we could've quickly and easily rectified for you within 24 hours, had you let us know.

Posted 3 years ago

“I ordered 2 radiators in stock told 2-5 working days. Took over 2 weeks and only 1 radiator was delivered .”

Posted 3 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

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Trade Radiators is rated 4.7 based on 4,491 reviews