Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,194 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd September 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 7 radiators and valves to match. Spent over 2000 pounds and 3 of them were defective. They only gave me £100 off. They did offer a return/ exchange but I had already rearranged a plumber several times because of delays on delivery. This has pushed my house renovation time line back by 1 month”

Helpful Report

Posted 2 years ago

Hi Shariqa, having looked at your order we can see that there was no delay on this. It was delivered on a next day service as advertised. As you mentioned, we did offer to get replacements sent straight out to you which you declined in favour of the partial refund offered. Apologies none the less for the inconvenience.

Posted 2 years ago

“Poor service very rude on phone not using them again”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way. After looking into this matter we can see that there was some miscommunication around how you wished to proceed with your order. This has now been dealt with and your refund duly processed for you. Our apologies again.

Posted 2 years ago

“In all honesty It’s the worst buying or selling experience I’ve had on the internet. I understand that a lot of it was down to the suppliers/couriers but it just felt like one long episode of chucklevision, and in the end I felt sorry for Yasmin to have to try and justify it. I’m going to give the benefit of the doubt and not leave a bad review anywhere else.”

Helpful Report

Posted 2 years ago

We are extremely sorry for this issues that occurred with this order David. The courier service has let us all down here which is not our usual standards at all. Sincere apologies again for the inconvenience.

Posted 2 years ago

“Ordered radiator on 5th of October, wasn't delivered for 2 weeks now. Still waiting for money refund, but was told that they are still in the process of searching for this order, so probably another 2 weeks waiting Not only they didn't delivered but also did not refunded so now I cannot buy another one as they keep my money. Needed to reschedule my plumber, Not impressed at all Will never use this website again”

Helpful Report

Posted 2 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. I can see that we did process a refund for you within 2 working days of requesting this. Our sincere apologies again.

Posted 2 years ago

“I selected a radiator that appeared in the 'Next Day Delivery' filter within the website. Spoke to an advisor who assured me that if placed by 2pm, the order would be received the next day. Really disappointed to find that the radiator is not going to be shipped next day. Spoke to a particularly unhelpful advisor whose message was basically 'it is what it is, the website is wrong'. Poor service, I can't recommend this business.”

Helpful Report

Posted 3 years ago

Thank you for the review. The Reina products do advise 1-2 working day online. I am sorry if you did not note this on the website, apologies for any inconvenience that may have been caused.

Posted 3 years ago

“Don't trust the photos that they have on there website or expect any good customer service from them. We ordered what looked like a standard grey colour radiator for it to only arrive as a very light blue grey product. When we asked to get it changed (not refunded) they refused as they said "colours may vary" on there website. There are so many compaines around, recemond avoiding unless you order white (i guess ?)”

Helpful Report

Posted 3 years ago

Thank you for your review. Your special order item was a true reflection in colour as to the one on the website. As you were not happy with the colour chosen, we did have this re-done in another colour for you. Glad we got you all sorted in the end.

Posted 2 years ago

“Fittings are really poor quality, you'll need several rolls of PTFE!!! Takes so long to assemble because of the fittings it's worth paying more for better quality”

Helpful Report

Posted 3 years ago

Hi Andrew, sorry you were not happy. The quality of the Nordic radiators is excellent, all radiators should be installed by a qualified plumber or heating engineer and not by the customer (as this invalidates the warranty) and the feedback we get from tradespeople is fantastic. We've had no contact from you on the order to let us know you had an issue, we would always look into any problems and resolve them right away, given the opportunity to do so, we are here to help.

Posted 3 years ago

“Ordered towel rail 3 weeks ago. Still hasn't arrived. Called for an update 5 times kept getting told awaiting for update from courier. Asked for a refund but will have to wait for 'update from courier'. Bathroom job and plumber on hold. Won't use again.”

Helpful Report

Posted 3 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been for you James. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal.

Posted 3 years ago

“We have polished radiators that we brought from this company a few years ago, had terrible experience with the radiator itself, hard to clean, they started to rust so we had to have them re polished, only for it to happen again! As soon as dust settles it's impossible to get off! They have cost us an absolute fortune and they look terrible!”

Helpful Report

Posted 3 years ago

“You never actually say when things are being delivered I'm still awaiting on 2 rads for now 3 weeks”

Helpful Report

Posted 3 years ago

Hi Vin, Apologies for the delay with the last part of your order. I can see the transport team had struggled to get hold of you to book this in but this has now been arranged with you. Please do not hesitate to get in touch with our customer service team if you need any further assistance.

Posted 3 years ago

“Ordered 2 radiators + valves in the website. Next day they emailed me saying both out of stock but they sent the valves anyway. 15 days later, we are still waiting for the refund and they sent me emails to make a review. So here it is.”

Helpful Report

Posted 3 years ago

Apologies for the radiators being out of stock, there is a short time delay between the warehouse updating the stock system and this then feeding through to our website and your order must have come through during that period. They should have been refunded as soon as you asked but there was a delay with this which, upon investigation, was due to human error, we are very sorry about this. Everything has now been rectified and fully refunded for you. If you would like to order again at any point we will ensure you receive a generous discount by way of an apology. Sorry again.

Posted 3 years ago

“We received a damaged radiator from this company. We sent proof of the damage and have phoned and have been refused a refund or replacement (which is actually against the Consumer Rights Act). However, they did not seem interested. Instead, we were 'offered' a small discount to order a new one after spending over £400! We have never had issues with returning faulty items to any company before but we would NOT ever recommend this company to anyone based on this again.”

Helpful Report

Posted 3 years ago

As you are fully aware, you had the radiator for over a month on your property, then tried to claim it arrived damaged despite the packaging being intact and the radiator now looking like it'd had something (albeit accidentally) dropped on it or bumped against it, which could easily have happened during the time that work that was being done on the property. Faults and damages are 2 very different things as we have explained to you, faults are covered by decade long guarantee periods, damages are not and must be dealt with in a reasonable timescale. The reason is that damage could have (and in this instance clearly did) happen while the goods were in your possession for an extended period of time. We didn't do anything wrong legally or otherwise and tried to help you. Trolling our social media and having your friends do the same was particularly low. Our Ops Manager did replace the item for you, however whilst being clear that you were NOT entitled to a replacement of any kind, this was purely at our own discretion (as confirmed by Trading Standards) to bring the matter to a close.

Posted 3 years ago

“No inhibiter in with radiator. Customer service poor”

Helpful Report

Posted 3 years ago

Apologies again Oliver that the couriers lost the fluid pack. We did offer to send another but you opted for a refund instead. Sorry for the inconvenience.

Posted 3 years ago

“Order placed on 29/11/21 and still not received. It’s now the 9/12/21.”

Helpful Report

Posted 3 years ago

Apologies there was a delay, upon the checking the order the delivery address field hadn't been filled in fully when you placed the order which was then rectified and the goods duly dispatched. Apologies again for any inconvenience.

Posted 3 years ago

“You didn’t have stock of something I ordered. I called twice and only on second call was made aware of this. Bit of a poor customer experience as I had plumber booked that I will now need to change.”

Helpful Report

Posted 3 years ago

Hi Nick, we did email you immediately upon placing the order to notify you that the item was out of stock, we do this with all orders containing any OOS items. The email gave you the option to leave the item on back order if you wished and we also gave you an alternative product suggestion, we didn't get a reply from you so the item was left on back order, as per our email. We have FW you the email again now, if it's not in your inbox please check your spam/junk folder. Thank you.

Posted 3 years ago

“Gave me a price, then put price up due to their mistake.... Supplied different coloured mounting brackets and told me to paint them.... Delivery info and tracking non existant, kept phoning and being told delivery is today for 3 days in a row.....7 days now and still no radiator.....will not be ordering again......”

Helpful Report

Posted 3 years ago

Thanks for your review Damon. You spoke with Jade who apologised for initially giving you the incorrect price, she quoted the 1800x464 instead of 464x1800 and called you back right away to advise, sorry about this mistake. Jade also let you know (before ordering) that the brackets for the white radiator were out of stock and gave you the option to have grey ones instead which you instructed us to go ahead with for you (painting them is not necessary but of course you could do this if you wanted to). Please accept our apologies for the delayed delivery, the courier networks are under more pressure than usual at present so delays, unfortunately, are not unusual across all industries due to COVID, Brexit and driver shortages. We are truly sorry for the inconvenience.

Posted 3 years ago

“Purchased a bronze-coloured vertical radiator. Loved the colour but it was not made clear on the website or when I phoned up to order that there would be black marks down the front of the tubes. When I contacted customer service I was informed that it was to be expected and there was nothing they could do. If I had been informed before purchase I would not have bought as its a feature in the room and looks silly. An expensive mistake and poor response from custimer service.”

Helpful Report

Posted 3 years ago

Sorry the finish was not as you'd imagined. The 'brass lacquer' finish you ordered is a clear lacquer over a raw metal radiator, it's not paint (which hides all the natural manufacturing lines on the radiator). We do have clear images on the website to show this. It's a very striking and stylish finish which is guaranteed to be admired and much complimented.

Posted 3 years ago

“Ordered on 5th September, then told there was no stock, waited a month for radiator to arrive, it arrived damaged. Arrange for a return and refund nobody collected, by this time credit card bill due. Radiator is now paid for, 2 wasted days off work so far as it is an all day delivery service could be anytime or not at all! Decided to wait for them to exchange, don't think I had a choice. Still waiting, delivery due this Monday 15th November. Wanted radiator in before the cold weather, now having to run a dehumidifier in my front room with no heating as is getting damp. My radiator now in the Black Friday deal but no compensation offered. Fingers crossed for Monday.........................”

Helpful Report

Posted 3 years ago

Hi Stephanie, thanks for your review. We did advise at the time of ordering that the radiator was out of stock and not due in until the end of September, it did arrive as anticipated and we arranged delivery with you at that time. Apologies that the item suffered some transit damage, we then had to wait a week or so for more stock. We did manage to deliver and collect and are sorry that it took longer than usual for this process. We also refunded you £30 at that time. Sorry again for the inconvenience.

Posted 3 years ago

“My experience with trade radiators was to put it mildly was a disaster. Ordered a radiator to be delivered on 20th of September. That was a week late, when received my order radiator was fine. I also ordered other items to be sent. On opening up packaging attached to radiator item was missing after emails sent I was told missing item would arrive on Friday 8th of October after sitting in all day nothing arrived sent an email stating this. No Monday 11th October. After phoning this Morning asking to speak to manager was told she was on holiday. The person I spoke to contacted someone regarding my missing item. She then told they would investigate my order. Said she would contact me & this could take all day. This is after I have already sent images of what I received. So I find this company totally incompetent.”

Helpful Report

Posted 3 years ago

Thank you for your review Mr Williams, apologies again for the inconvenience, just to clarify: 21/9 - order placed for item(s) with a clearly stated 5-10 working day lead time. 4/10 - goods delivered (not late but within advertised timescale above). 5/10 - you advised missing items, we reported this to the warehouse immediately. 6/10 - you kindly sent us images as requested to verify what you had/hadn't received allowing us to establish that the element had come out of the packaging during transit. 7/10 - we dispatched a replacement element for you. Our apologies that the couriers were seemingly unable to deliver as planned on Friday, logistic networks UK wide are really struggling at the moment as reported daily on the news, the couriers have it out for delivery today (Monday). We are terribly sorry for the upset this has caused you. We have dealt with your query both quickly and efficiently at all times as customer service is of the utmost importance to us. Thank you.

Posted 3 years ago

“I purchased a radiator which was not suitable. I have re-packaged it up as per their specific requirements (not stated on their website) and I have been waiting for a collection for over 3 weeks having stayed home all day several times only being given a 9-6pm slot for collection, every time it has failed with no contact despite passing my phone number being provided in case any issues arise. They are also requesting a fee for collection which was not stated on their website under returns information. I am still awaiting collection and refund.”

Helpful Report

Posted 4 years ago

Sorry the collection took so long, the couriers were really struggling over winter with driver shortages due to COVID, Brexit etc. We did eventually collect and refund you in full with no collection charge due to the inconvenience. Sorry again.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,194 reviews