Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,399 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 7th May 2026

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Trade Radiators 5 star review on 12th April 2026

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Trade Radiators 5 star review on 10th April 2026

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Trade Radiators 5 star review on 3rd April 2026

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Trade Radiators 5 star review on 29th March 2026

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201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product delivered when promised.”

Helpful Report

Posted 9 years ago

Great feedback, thank you very much.

Posted 6 years ago

“Whilst I appreciate its a small family business and I should of read the T & C's I still believe the returns are expensive and I shop online a lot! I stand by the operator/receptionist was frosty and I never received missed calls. Will stick to local known brands in future. They follow up with a manager very promptly to discuss your comments.”

Helpful Report

Posted 9 years ago

Thank you for your review Amanda. Our customer service team strive to be as friendly and helpful as possible so please accept our apologies if you felt you did not receive our usual level of service. Unfortunately it is the couriers that set the cost of collections depending on the size and weight of the item. Apologies again.

Posted 6 years ago

“Great item, keen price, quick delivery, easy to order. All good, thank you.”

Helpful Report

Posted 9 years ago

Great to hear that you had such a good experience. Thanks for the amazing feedback.

Posted 6 years ago

“This is my second purchase of the same stunning radiator as previously purchased for our main bathroom as decided would also put one in our en-suite bathroom. Good quality product and speedy delivery. Would recommend this company as both purchases have been quick and easy.”

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Posted 9 years ago

What an amazing review, thank you for your kind words Valerie, we really appreciate it. We are delighted that you are so happy with our products. I bet they look fantastic.

Posted 6 years ago

“The antique gold is too dark almost brown. I painted the patterns with gold to improve the look. Apart from the colour iris fab.”

Helpful Report

Posted 9 years ago

Thank you for your positive review Wendy. We are always happy to send colour swatches for these radiators before placing an order so please do not hesitate to get in touch in the future.

Posted 6 years ago

“Rapid dispatch of curved white radiator. Originally I ordered a similarly priced one to click and collect at a well known warehouse that 'Fixed Screws' . Upon collection it was poorly packaged and dented and fell tinny. So after a refund I went on to Trade Radiators site as I needed it urgently. It arrived within 2 days (I ordered after 2pm) No marks, blemishes etc. feels strong and heats nicely. Would happily recommend.”

Helpful Report

Posted 9 years ago

This is great to hear Graham. Thank you very much for your lovely 5 star review.

Posted 6 years ago

“Probably a bit early to write a complete review as I am still a couple of weeks away from getting the radiator up and running after my living room refurb is complete. But it arrived on the day specified and it was well wrapped and protected and all the parts appear to be there and it is undamaged, the radiator itself looks the part and looks a quality build with a lovely finish, more than happy so far with the product and the service I have received from traderadiators and would definitely use them again as there is nowhere local supplying this quality at these prices, well done and thanks again.”

Helpful Report

Posted 9 years ago

What a fantastic review Gary. I am sure you will be more than happy with the radiators in your new living room. Thank you very much for your wonderful, positive feedback. We look forward to welcoming you back again soon.

Posted 6 years ago

“very helpful over the phone, ordered one day delivered the next. really nice radiator looks like a good quality product. well packaged.”

Helpful Report

Posted 9 years ago

Thank you so much for the positive feedback Dorian, we really appreciate it here at Trade Radiators.

Posted 6 years ago

“Template was easy to do. Radiator was completed quickly. Radiator fitted nicely into required space using the existing fittings.”

Helpful Report

Posted 9 years ago

Great to hear, thank you for choosing Trade Radiators and for the 5 star review.

Posted 6 years ago

“Firtsy time to use this company purchased a mat black vertical rad /delivered on time no problem”

Helpful Report

Posted 9 years ago

Great news. Thank you for your review.

Posted 6 years ago

“Chrome towel radiator received well packaged. The supplied fixing kit had the wrong grub screws so I was unable to securely fix the radiator to the wall brackets. I contacted Trade Radiators about this by phone and they sent out replacement screws next day, however, these screws were also incorrect (although different to the originals). After a phone call they asked me to send a photo of the screws received and then again, replacement screws were sent out next day. Unfortunately these were the same as the screws that originally came with the radiator. Finally, after another email (which wasn't responded to), another complete fixing kit was sent out that included the correct screws. In summary: communication could have been better on resolving the issue, but they were at least responsive in terms of quickly sending out replacements. Shame that it took several attempts to resolve what should have been a simple issue.”

Helpful Report

Posted 9 years ago

Thank you for your review Gavin. Please accept our sincere apologies for the issue you had with this order. We hope you are happy with your lovey new towel rail. Thank you for shopping with Trade Radiators.

Posted 6 years ago

“Sent very quickly, a very competitive price , and a quality item, thank you .”

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Posted 9 years ago

We are very pleased with your great review, thank you very much.

Posted 6 years ago

“Helpful, knowledgeable staff. Quick efficient delivery. Good quality product.”

Helpful Report

Posted 9 years ago

Thank you for the positive review Susan. We are pleased that you had a great service and are happy with your new radiator.

Posted 6 years ago

“I have used TradeRadiators several times. An excellent service. They dispatch very quickly and always inform you when to expect your delivery and who is going to deliver. Makes planning your workload very easy. I find them a very reliable company.”

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Posted 9 years ago

Fantastic review Stephen. We are so pleased that you are loyal customer and are happy with our service. We really appreciate the 5 star review and look forward to welcoming you back soon.

Posted 6 years ago

“Very comprehensive site and very quick turnaround@”

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Posted 9 years ago

Thank you very much for the positive feedback Emma.

Posted 6 years ago

“Very competitive pricing, excellent delivery service and radiator arrived in perfect condition, haven't fitted it yet, but cant foresee any problems, will definitely use again when needed.”

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Posted 9 years ago

Thank you for your positive review Gerald. We look forward to welcoming you back soon.

Posted 6 years ago

“I can not get over how efficient these people are. Radiator perfect, just as the description said. Even better was the speed in which it arrive! 19 hours from order to delivery and we could live further away from each other.”

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Posted 9 years ago

Wow, thank you for such a lovely, positive review Louise. We are so happy that you are impressed with our company and quick service.

Posted 6 years ago

“The choice of items is fantastic and they offer great value for money. We placed the order online - unfortunately a couple of our selections were out of stock but Nick called us back and helped us choose some alternatives. The order was delivered by 2pm the following day - incredibly good service! We are delighted with the quality of the radiators and would therefore recommend Traderadiators without hesitation. Many thanks for a great shopping experience. M & J Willis - Daventry”

Helpful Report

Posted 9 years ago

Great to hear that you had such a good experience with us Mary. Thank you so much for the recommendations. We look forward to welcoming you back to Trade Radiators.

Posted 6 years ago

“Easy ordering, quick delivery and the towel rails are good quality, smart and easy to assemble and fit. Had some good customer support before I bought too so thank you .”

Helpful Report

Posted 9 years ago

Thanks for the great feedback Pauline. We are pleased to have you as a customer and we look forward to welcoming you back.

Posted 6 years ago

“NEVER EVER AGAIN!!! An ok product accompanied by LIES and APPALLING CUSTOMER SERVICE. Here are the facts of my experience. They offer the option to request a smaller delivery vehicle if there is restricted access; I made the request. I received an email confirming my request. A delivery date was agreed. On the day: • I received a phone call from Trade Radiators to say that the driver was at my property but no one was in. (There was someone in … the driver was at the wrong property – not even the same road!) • I was advised (in the same call and in a dictatorial tone) that there was a £75 charge for delivery on another day. • I received a call from the delivery driver to say that he had been outside my property for almost an hour but there was no one there. (There was someone in … the driver was at the wrong property – not even the same road! Starting to sound like a farce?) • On a subsequent call I was then advised that there was some in but they had no knowledge of any radiators being delivered. (The driver was at the wrong property – not even the same road! Is this starting to sound familiar?!) • I phoned Trade Radiators; as far as they were concerned there was no one at the property! Their Ts & Cs state that ‘Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.’ As you will probably have guessed, there was no card left. (The driver was at the wrong property – not even the same road!) • I contacted the courier directly. They had received no request to deliver using a smaller vehicle. And when I gave the address, the courier stated that there is no way their 16 ton vehicle could have got anywhere near my property. And … wait for it … when I mentioned the ‘threat’ of another delivery charge of £75 (because I was not in), it was suggested that that seemed like a scam as the courier was only paid £15. • I phoned Trade Radiators again. They really didn’t like to think that they were in the wrong (!!!!!!!!!!). They said they would contact the courier. I never heard from them again. • I phoned the courier. They advised delivery would be made the following morning on a smaller van, and that the driver knew where the house was. • That evening I received a call from the courier company to say that I could collect the radiator from an industrial estate 26 miles away! The next day: • The following morning I received a call from the driver asking for directions to my house! And when I gave the directions the driver stated that there is no way their 16 ton vehicle could get there. (I thought it was supposed to be a smaller delivery vehicle!) • Fed up by now, my plumber and I drove to where the driver was prepared to stop his 16 ton truck and we took the radiator off his van. A nice guy. He stood and watched us unload it. Trade Radiators were oblivious. And lest I forget, the radiator was missing a valve, so back again to Trade Radiators to send it … they did so, somewhat begrudgingly in my opinion – as if they didn’t trust me. Laughable! The implication given to me by Trade Radiators was that the valve would be received the next day … of course it wasn’t (and of course I wasn’t surprised). Time to summarise. Throughout the experience I was made to feel that I was in the wrong. The facts indicate that Trade Radiators resemble the Key Stone Kops. The left hand doesn’t know what the right hand is doing. They are incompetent and arrogant. I would have told them directly but quite frankly they really didn’t want to hear what the customer was saying. And as a potential customer, you wouldn’t know of my experience unless I posted it here. It would seem appropriate to point out the customer service pitch on Trade Radiator’s web site: 'We fully appreciate the importance of fantastic customer service … Our staff … are always prepared to go that extra mile to ensure customer satisfaction'. Wake up and smell the (radiator) paint! At the end of the day the choice is yours. For me the bottom line is obvious … NEVER EVER AGAIN!!!”

Helpful Report

Posted 9 years ago

Trade Radiators is rated 4.7 based on 5,399 reviews