Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,333 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 17th February 2026

V Customer

Trade Radiators 5 star review on 3rd January 2026

Trade Radiators 5 star review on 19th December 2025

V Customer

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kim Brines helped me with the radiator problem. It was dealt with efficiently and very professionally. I was very grateful for the ease of replacement. Truly a great company as they acted quickly to sort my problem. So rare for customer service this good now awdays”

Helpful Report

Posted 3 weeks ago

Thank you for your lovely review. We’re really glad to hear that Kim could assist quickly and professionally with the radiator replacement, and that you felt the service was easy and efficient. We’ll be here for any future needs. Kind regards, Yasmin Dar

Posted 3 weeks ago

“Lovely company with really helpful staff who gave sound advice when choosing my radiators. Competitive pricing and excellent delivery service too. Thank you.”

Trade Radiators 5 star review on 5th February 2026

Helpful Report

Posted 3 weeks ago

Thank you for your lovely review, Debbie. We’re so glad our team could help you choose the right radiators and that you were happy with the price and delivery. We’ll be here for any future needs. Kind regards, Kim Brines

Posted 3 weeks ago

“Good value products. Second time ordering from here with no issues at all. Item well packaged and quick delivery. Would buy again.”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. We’re thrilled you’ve had a smooth, second-time ordering experience with us, and that the items were well packaged and delivered quickly. We’ll be here for any future needs. Kind regards, Kim Brines

Posted 3 weeks ago

“We found that Trade Radiators had the most sophisticated styles and colour options of cast iron radiators on the market. We were delighted when they turned up and they have really enhanced the drawing room of our 17th century house.”

Trade Radiators 5 star review on 2nd February 2026

Helpful Report

Posted 1 month ago

Thank you for your lovely review, Jon. We’re thrilled you found our cast iron radiators offer the styles and colour options you were after, and that they’ve enhanced your 17th century drawing room. We’ll be here for any future needs. Kind regards, Kim Brines

Posted 3 weeks ago

“I would not be able to find a bad word to say about Trade Radiators! Excellent product, great price, warm service and perfect delivery. I have since used them again for more parts and I put some family members on to them also who had the same experience. Seems like the only part of the kitchen renovation that went with no snags!”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review. We’re delighted you’re happy with the product, price, and service, and that you’ve recommended us to family. We’ll be here for you for any future needs. Kind regards, Kim Brines

Posted 3 weeks ago

“Beautiful and well made radiator which totally transformed my room at a very reasonable price. Impeccable customer service and smooth delivery. Will be purchasing from Trade Radiators again. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Corinna. We’re delighted the radiator looks great, transformed your room, and that you found our price, service, and delivery smooth. We’ll be here when you need us again. Kind regards, Kim Brines

Posted 1 month ago

“Radiator is lovely, delivered well within the predicted delivery time, unfortunately the wrong size was delivered, in fairness they have ordered a replacement without quibble and I am always of the opinion that the true reflection of a company is how they react when things don’t go as planned as inevitable this sometimes happens - looking forward to the correct radiator arriving 🤣”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the radiator design and delivery timing met your expectations, and we’ll make sure the replacement size is correct. We appreciate your understanding and are here if you need anything else. Kind regards, Kim Brines

Posted 1 month ago

“Great service brilliant communication and amazing looking radiators.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review. We’re thrilled you were happy with the service, communication, and the radiators’ appearance. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Delivered on Time. Bought to replace and resite existing double radiator. Lovely design and colour.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear your radiator arrived on time and that you’re happy with the design and colour. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Website order oayment fine fri 16th 8am, delivery 19th, immediate delay said 19th nothing delayed again, plumber cancelled 4 times. After 3 or 4 phone calls to Trade Direct and conversations with you finally arrived. 27th. Besides delay my biggest issue is with the extremely rude employee when i call enquirying as to where the radiator is, not interested in my issue, no empathy, not interested rude ....”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave 2 reviews. We’re very sorry for the inconvenience caused by the delay to your delivery and the disruption this created, including the need to rearrange your plumber multiple times. We fully appreciate how frustrating this situation must have been. We do advise not to book in any tradesmen until you have the goods in your possession incase there are any delays. When you first contacted us 4 days after the radiator was dispatched, an investigation was raised with the courier on the same day. As advised at the time, courier investigations can take up to 72 hours to complete. As soon as the courier responded to us, we updated you immediately and issued a replacement without delay. While this explains the process, it does not take away from the inconvenience you experienced, and for that we sincerely apologise. All feedback provided has been passed on. Kind regards, Trade Radiators

Posted 1 month ago

“I had good service from Trade Radiators. I rang to make sure that my radiator would be delivered a day later and it was no problem for polite, friendly Yasmin to arrange it. The towel radiator itself is great!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the service was good and that Yasmin could arrange the delivery smoothly. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Very impressive service from ordering (with a great sale discount) through to on time easy to track delivery. Packaging was virtually bomb proof so radiator is in perfect condition. 5 stars well deserved.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the service, discount, delivery timing, and packaging met your expectations, and that the radiator arrived in perfect condition. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Very easy process. Good communication throughout. Prompt delivery. Excellent courier service.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the process was easy, communication was good, and delivery prompt with excellent courier service. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Beautiful radiators”

Trade Radiators 4 star review on 22nd January 2026

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the radiators look beautiful. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Very easy to order and delivery very quick”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear the ordering process was smooth and delivery was quick. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“The quality and finish of the towel radiator is amazing even the valves are available in the same gun metal finish which is beautiful.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re delighted you’re enjoying the quality and finish, and that the gun metal valves complement the radiator so well. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Terrific service! Amanda was really helpful processing our telephone order quickly and arranging next day delivery.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re really glad Amanda could help and that the order processing and next-day delivery met your needs. If there’s anything else you require, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Very good communication and quick response to email sent to them”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re glad our communication and quick response met your needs. If there’s anything else you require, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Great choice of radiators. Good quality and quick delivery”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re glad you’re happy with the radiators, quality, and fast delivery. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

“Good prices and very responsive customer service - my only gripe is that my order was delivered in 3 parts by 3 different delivery companies, but it wasn’t clear once I’d placed the order that this would happen (I may have missed this detail if it was in the small print!), which caused some confusion at my end. But, this wasn’t swiftly clarified on calling customer service. If this detail was clearer at the point of order, this would be a 5 star review.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We’re glad you found the prices competitive and that our customer service was responsive. We’re sorry for the confusion caused by the split delivery and any trouble it caused. If you order different brands they do come from different warehouses. If there’s anything else you need, we’re here to help. Kind regards, Kim Brines

Posted 1 month ago

Trade Radiators is rated 4.7 based on 5,333 reviews