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Trade Radiators Reviews

4.7 Rating 5,208 Reviews
93 %
of reviewers recommend Trade Radiators
4.7
Based on 5,208 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Fantastic service as usual 👏
Helpful Report
Posted 2 years ago
Wonderful to hear Richard! Thank you so much for the lovely comments and for your continued custom.
Posted 2 years ago
In all honesty It’s the worst buying or selling experience I’ve had on the internet. I understand that a lot of it was down to the suppliers/couriers but it just felt like one long episode of chucklevision, and in the end I felt sorry for Yasmin to have to try and justify it. I’m going to give the benefit of the doubt and not leave a bad review anywhere else.
Helpful Report
Posted 2 years ago
We are extremely sorry for this issues that occurred with this order David. The courier service has let us all down here which is not our usual standards at all. Sincere apologies again for the inconvenience.
Posted 2 years ago
Ordering online was easy and the radiators plus fittings were sent quickly. Many thanks.
Helpful Report
Posted 2 years ago
Thank you for your positive review Jennifer, it is much appreciated!
Posted 2 years ago
Easy to order and efficient service.
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Posted 2 years ago
Wonderful to hear that you found the ordering process easy and efficient. Thank you so much for the positive review.
Posted 2 years ago
Very very happy with our radiator. Colour is great. Highly recommended Trade Radiators, no fuss or hassle just got the job done.
Helpful Report
Posted 2 years ago
We are delighted that you're so pleased with your purchase! Thank you for the recommendation, we hope to welcome you back agin in the future.
Posted 2 years ago
Great service, quick delivery and good quality vertical readiator.
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Posted 2 years ago
That is wonderful to hear, thank you for the fantastic review!
Posted 2 years ago
Excellent service No problem at all
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Posted 2 years ago
Thank you very much for the positive review Melvyn! Very happy to hear that you received excellent service from us. We hope to welcome you back again soon.
Posted 2 years ago
Great quality,price & service.
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Posted 2 years ago
Thank you very much for the positive review John!
Posted 2 years ago
Extremely good service, even though we had a slight issue they sorted it out brilliantly. Customer service amazing and fabulous delivery. Would definitely recommend.
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Posted 2 years ago
Thank you for the five star review! So pleased to hear that you received amazing customer service. Thank you again for the positive comments and recommendation.
Posted 2 years ago
Brought a radiator 4 months ago and only just put it up, when I was filling it up I noticed there was air coming out, so checked the top of the radiator and realised it had a dent in it. So got straight onto them and Kimberley was more than happy to help and is sending out a replacement radiator but not the same as the double isn’t in stock, also refunding me the difference. There was no issue whatsoever and was more than happy to help! Definitely worth 5stars!!! Thank you so much.
Helpful Report
Posted 2 years ago
Thank you very much for the positive review Andy. So happy to hear we were able to get this sorted quickly for you! Our apologies again for any inconvenience that was caused. We hope to welcome you back again in the future.
Posted 2 years ago
Good communication and support.
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Posted 2 years ago
Thank you for the 5 star review Alex! So pleased to hear that you were happy with the communication and support received. Thank you for shopping with us.
Posted 2 years ago
Ordered a towel rad on Friday. Arrived well packaged and undamaged the following Monday. Great Service! The product is first-class and had all the necessary accessories to convert to electric only. Great prices and superb service - what's not to like?
Helpful Report
Posted 2 years ago
Thank you for the 5 star review John. We are delighted to hear you were so happy with the service and the product and hope to welcome you back again soon.
Posted 2 years ago
I went with Trade Radiators because they were able to supply the two radiators and all the bits and bobs I wanted in one go. Ordering was straightforward and delivery was within the timescales quoted for individual items on their website. Everything was properly wrapped and well protected with delivery by a two-man team. All told a good experience and I would recommend them.
Helpful Report
Posted 2 years ago
Thank you for the 5 star review John! Thrilled to hear your had good experience ordering from us. We very much appreciate the kind comments and your custom.
Posted 2 years ago
I ordered the radiator. A few days later (including the weekend) they contacted me with a proposed delivery date which wasn't very easy for me soi I contacted them, pretty easily, and agreed on a new date. It was delivered on that date, within the allotted time slot and in perfect condition. As I was away the drive carried it into the house for my wife, he was charming was her comment. The price was competitive and the service good so I have to give them full marks.
Helpful Report
Posted 2 years ago
Thank you so much for the 5 star review. We are so pleased to hear that everything arrived in perfect condition and you were so happy with the service. Thank you for the kind feedback and for shopping with us.
Posted 2 years ago
Good delivery and well protected
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Posted 2 years ago
Thank you for the positive review Mr Raut. It is much appreciated.
Posted 2 years ago
So prompt in sending out, really excellent service, thank you!
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Posted 2 years ago
Thank you for the lovely feedback Vicki, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
The service from Trade Radiators was excellent , very helpful and quick delivery . However the carrier you used to deliver my order was very poor , when they turned up with my order the driver refused to carry it from his van to my front door as he said it was too heavy , he stood and watched my daughter inlaw struggle to lift it off the van and carry it to the door he wouldn't even help her ( I was at work and she was alone waiting for the delivery ) . I have put in a complaint to Hermes and await the outcome ! . I suggest you give your business to another carrier !
Helpful Report
Posted 2 years ago
Thank you for your review Tim! Glad to hear that you were happy with our service! I am sorry to hear that you had problems with delivery however we do not use Hermes couriers so I am not sure if you are mixing us up with another supplier? Please do get in touch if there is anything further we can assist with at all.
Posted 2 years ago
Easy to order online item matched description and delivered with good notification and well protected with ample wrapping.
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Posted 2 years ago
Thank you very much for the positive review and excellent feedback Terence!
Posted 2 years ago
Prompt, easy to order, and very happy with the product.
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Posted 2 years ago
That is fantastic to hear Liz, thank you! We are thrilled you are so happy with your purchase.
Posted 2 years ago
Happy with radiators now that they have arrived. However, the delivery was confusing and ended up meaning I had to be in for two whole days as the messages from different carriers was contradictory. As a first time buyer of radiators, it would have been helpful if it was clearly explained that they would come without valves.
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Posted 2 years ago
Thank you for your review Graham. As you ordered two difference branded items, these have to be delivered separately. Apologies if there was any confusion caused.
Posted 2 years ago
Trade Radiators is rated 4.7 based on 5,208 reviews