Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,381 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th April 2026

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Trade Radiators 5 star review on 10th April 2026

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Trade Radiators 5 star review on 3rd April 2026

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Trade Radiators 5 star review on 29th March 2026

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200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company used a non-existent landline to contact me. This was listed 2nd on PayPal. They did not use the mobile number which has always been listed first as the Primary Number and was also used when I placed the order online. The company also failed to ring us an hour ahead of delivery. This contributed to a failed delivery. They claim that the fault is with PayPal. We are repeat, loyal customers and have spent just under a £1000 previously but that seems insignificant. We waited 8 hours after the failed delivery to have an update. No possible solutions were offered, only an insistent non-negotiable request for another £90.”

Helpful Report

Posted 4 months ago

Thank you for your review. The only number supplied via PayPal was a non-functional landline, which prevented our driver from making contact on the day of delivery. No alternative or mobile number was received prior to dispatch. We do not have access to your PayPal account, that would be a breach of your personal data if we did. Despite this, a delivery attempt was made. The driver attended the property and rang the doorbell; however, the Ring doorbell was not operational due to it running out of battery (as advised by your husband). Your husband was present in a back office at the time but did not hear the driver. With no working doorbell response and no valid telephone number available, the delivery could not be completed. As clearly stated in our delivery terms and on two separate emails you were sent, failed deliveries resulting from missing or incorrect contact details, or lack of response at the delivery address, are chargeable. The delivery was booked in for the day you requested and we do also advise in both emails that while we ask the driver to call that is not always a guarantee. The £84 (that was what you paid not £90) redelivery fee reflects the cost of a second vehicle allocation, driver time, and route rescheduling and is non-negotiable. This is in addition to the original £80 delivery charge, which covered the initial delivery attempt. While we acknowledge your previous custom, all orders are subject to the same terms and conditions, which were applied correctly in this instance. Kind regards, Kim Brines

Posted 4 months ago

“Put an order in on line. Sometime later I had a telephone call from a lady (Scottish) at Trade Radiators informing me that the radiator feet i had ordered were the wrong ones and informed me of the ones that I needed. Although I did not ask if there was a price difference. Within 30 minutes of ending the call I received notification of a refund. Great service many thanks.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We’re glad the guidance over the phone helped you choose the correct radiator feet and that the refund was processed promptly. If you need anything else, we’re here to help. Kind regards, Kim Brines

Posted 4 months ago

“Brilliant radiators and great price. The ordering and delivery was excellent too”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you found the radiators brilliant and that the price, ordering, and delivery were excellent. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Great service and quality product”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you felt the service was great and the product quality met your expectations. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Great items, lots of choice, quick and helpful efficient service”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you found great items with lots of choice and that the service was quick, helpful, and efficient. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“I am chuffed with our radiators, they are beautiful! The company were prompt with delivery and the driver was a really lovely guy :)”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're chuffed to hear you're delighted with the radiators and that delivery was prompt and the driver was lovely. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Exemplary service from the extremely professional, efficient and friendly Kim Brines who resolved a problem caused by the courier with minimum fuss”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted Kim Brines provided exemplary service and resolved the issue with minimum fuss. If you need anything else, we're here to help. Kind regards, Yasmin Dar

Posted 4 months ago

“Quality of radiator looks good, excellent delivery time. Yet to bebinstalled but looks good.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted the radiator quality looks good and that delivery was excellent. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Excellent product, works well. Delivery exactly on time, with helpful driver.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted the product meets your expectations and that delivery was on time with a helpful driver. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Fast delivery. The radiator looks great - very stylish - and is HOT”

Trade Radiators 5 star review on 5th December 2025

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted the delivery was fast and the radiator looks stylish and stays hot. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Great value great service with delivery will definitely use again thanks Danny”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you found great value and that the service and delivery met your needs. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Excellent service.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you found excellent service. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Very happy with the stock selection, price and delivery.”

Trade Radiators 5 star review on 2nd December 2025

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you were happy with the stock selection, price and delivery. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Great service fast delivery excellent radiator”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you had great service and fast delivery. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“I've bought several radiators over the last year as I refresh my house one room at a time and Trade radiators always communicates well and delivers my radiators undamaged and in a timely manner.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted that Trade Radiators has consistently communicated well and delivered your radiators undamaged and on time. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Good service and delivery. Very pleased with quality and good value.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted you were pleased with the service, delivery, and quality at good value. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Great service, delivered on time every time”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted to hear you received great service and on-time delivery. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We're delighted to hear you had excellent service. If you need anything else, we're here to help. Kind regards, Kim Brines

Posted 4 months ago

“Excellent product, quick delivery and great communication. Really like our brushed nickel towel rail.”

Trade Radiators 5 star review on 30th November 2025

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We’re delighted you’re happy with the product, delivery speed, and communication. We’re here if you need anything else. Kind regards, Kim Brines

Posted 4 months ago

“Radiator was missing a wall bracket and they sorted it straight away. Great service”

Helpful Report

Posted 4 months ago

Thank you for your 5 star review and for sharing your experience. We’re glad we could sort out the wall bracket issue straight away and that you’re happy with the service. We look forward to helping you again. Kind regards, Kim Brines

Posted 4 months ago

Trade Radiators is rated 4.7 based on 5,381 reviews