Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,191 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd September 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product Looks great in my hallway”

Helpful Report

Posted 3 months ago

Thank you for your excellent 5-star review, Verified! We're thrilled to hear that you're enjoying the great quality and look of your radiator in your hallway. Your satisfaction means a lot to us, and we truly appreciate your kind words. Warm wishes, Kim Brines

Posted 3 months ago

“After viewing radiators we decided on two verticals we've not fitted aà yet but would like to say after taking delivery they do not disappoint Also the ordering was really easy we're so impressed thank you.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review, Verified! We're delighted to hear that your vertical radiators have met your expectations upon delivery and that the ordering process was a breeze. Your kind words truly inspire us, and we can't wait for you to enjoy your new additions! Warm wishes, Kim Brines

Posted 3 months ago

“Very pleased with the curved radiator we ordered and as always the customer service at Trade Radiators was very good. Thanks”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Verified! We're so happy to hear that you're pleased with your curved radiator and our customer service. Your feedback is greatly appreciated, and it motivates us to keep delivering the best experience possible. We look forward to serving you again soon! Warm regards, Kim Brines

Posted 3 months ago

“Delivery all done on time and as promised.”

Helpful Report

Posted 3 months ago

Thank you for your amazing 5-star review, Verified! We're so glad to hear that your delivery was completed on time and as promised. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again! Best Wishes, Kim Brines

Posted 3 months ago

“Fantastic service!!! Super pleased with our radiators, really fast delivery, with a phone call with when they will arrive. we will be doing the whole house with trade radiators, outstanding.”

Helpful Report

Posted 3 months ago

Thank you so much for your outstanding 5-star review, Verified! We're thrilled to hear that you're super pleased with your radiators and that the delivery was fast and efficient. Your support means the world to us, and we can't wait to help you with the rest of your house! Warm wishes, Kim Brines

Posted 3 months ago

“So far, everything seems fine. A bit clearer installation instructions would be better, and some measures in the instruction seemed a bit off, but otherwise, the radiator looks great, was delivered quickly and without issues, so all good!”

Helpful Report

Posted 3 months ago

Thank you for your excellent 5-star review, Verified! We’re pleased to hear that you’re happy with the look of your radiator and that it arrived quickly and without any issues. We appreciate your feedback on the installation instructions and will certainly take that into consideration for future updates. If you have any more questions or need assistance, please don’t hesitate to reach out! Warm regards, Kim Brines

Posted 3 months ago

“Radiator and accessories all arrived within two days of ordering, very well protected not to get damaged. All looks perfect. This is the second time ordered rads will def do again and free delivery hence 5star”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review, Verified! We're delighted to hear that your radiator and accessories arrived quickly and in perfect condition. It's great to know that you chose us for your second order and enjoyed our free delivery. We can’t wait to help you again in the future! Warm regards, Kim Brines

Posted 3 months ago

“My radiator arrived ontime and well packed. Good prices, helpfull & friendly service backed up by a good website. I'll certainly be buying more from Trade Radiators.”

Helpful Report

Posted 4 months ago

Thank you for your amazing 5-star review, Kieron! We're thrilled to hear that your radiator arrived on time and well packed. It's great to know that you found our prices, service, and website helpful. We look forward to serving you again in the future! Warm regards, Kim Brines

Posted 4 months ago

“Fast delivery and goods is good condition”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star review, Verified! We're so glad to hear that your delivery was fast and that your goods arrived in good condition. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need any further assistance, just let us know! Warm regards, Kim Brines

Posted 4 months ago

“Great radiators at a good price !”

Helpful Report

Posted 4 months ago

Thank you for your kind 4-star review, Verified! We're thrilled to hear you found our radiators great and at a good price. Your satisfaction is important to us, and we appreciate your feedback. If you have any questions or need assistance in the future, just let us know! Warm regards, Kim Brines

Posted 4 months ago

“Great efficient service and easy ordering”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review, Verified! We're delighted to hear that you found our service efficient and ordering easy. Your feedback really motivates us to keep providing the best experience possible. If you need any assistance in the future, feel free to reach out! Warm regards, Kim Brines

Posted 4 months ago

“Ordered numerous radiators over the past couple of years, with service and communication being first class. Will be ordering further rads in the coming months. Highly recommended.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review, Verified! We're incredibly pleased to hear that you've had consistently excellent service and communication over your past orders. Your trust means a lot to us, and we're excited to assist you with your upcoming radiator purchases. If there’s anything you need in the meantime, don't hesitate to reach out! Best wishes, Kim Brines

Posted 4 months ago

“I am disappointed the the towel rail and the heating element came separately as a sealed unit as I shall have now to employ someone to assemble and seal it before installation. Maybe in future your description of your product should make it clearer that it comes separately.”

Helpful Report

Posted 4 months ago

Thank you for your review and feedback. We really appreciate you taking the time to share your thoughts. Regarding the element, we don’t pre-fit it before delivery, as this allows you the flexibility to choose which side is most convenient for your installation. The element is designed to easily screw into the bottom of the towel rail, and your electrician can fit it during installation without any issues. If you have any further questions, we’re always happy to help! Best Wishes Kim Brines

Posted 4 months ago

“Very happy with the product and also customer service!”

Helpful Report

Posted 4 months ago

Thank you so much for your excellent 5-star review! We're delighted to hear that you're very happy with both the product and our customer service. Your satisfaction is incredibly important to us, and we truly appreciate your kind words. If you need any assistance in the future, don't hesitate to get in touch! Best wishes, Kim Brines

Posted 4 months ago

“Very pleased with my new radiators, great company to deal with, very helpful when I realised I had put my old address on the order and sorted it out for me.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star review, Verified! We're thrilled to hear that you're very pleased with your new radiators. It's fantastic to know that our team could assist you promptly with the address issue, your satisfaction is our priority! We truly appreciate your kind words and look forward to serving you again. If you need anything in the future, just let us know! Best wishes, Kim Brines

Posted 4 months ago

“Excellent quality and design. Wonderful period thermostatic valves. Super delivery and packaging. It’s my third time using this wonderful company for a bulk delivery of 5 radiators, having used them at my business and my home.”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star review! We’re thrilled to hear that you're impressed with the quality and design of our products, especially the period thermostatic valves. It’s wonderful to know that our delivery and packaging met your expectations as well. We truly appreciate your loyalty and support, and we look forward to serving you again for your future projects! If you need anything at all, feel free to get in touch. Best wishes, Kim Brines

Posted 4 months ago

“Very happy with our new radiator. Looks stylish, arrived on time and reasonably priced compared to alternatives.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review, Verified! We're so glad to hear that you’re happy with your new radiator. It's wonderful to know that it not only looks stylish but also arrived on time and at a great price. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you ever need anything else, please feel free to reach out! Best wishes, Kim Brines

Posted 4 months ago

“On the photos show doubles but came single I call them the said dont look at photos 🤔🤔🤔”

Helpful Report

Posted 4 months ago

Thank you for getting in touch. When ordering you should not be going off just an image. The most important thing to be going with is the size and the BTU. If you have ordered a radiator with the BTUs you require then the single panel should be sufficient. There is two images on the website one showing the radiator in single and double as these are both options that are available. The double radiators will say double in the name of it and they also have a different code and a higher BTU. I can see we advised we are happy to accept the radiators back for a return but we have had no further communication from you regarding that. Please do get in touch if you do still wish to return the radiators. Kind regards Kim Brines

Posted 4 months ago

“Fantastic Nordic column radiator at an excellent price, very fast delivery with great communication. Thank you”

Helpful Report

Posted 4 months ago

“Sent a damaged radiator that had a Quality Control sticker on it even though the middle panel on one side was moving up and down, and then made us unpack it and repack it 3 TIMES to take a completely unneccesary video, then we had to take photos of the outside of the box…they just endlessly delayed us either in the hope that we’d give up and just keep it or to hang onto our money as long as possible. We were so sick of them we demanded a refund and bought it elsewhere, but they wouldn’t even do that right. We arranged a collection for a particular day but they didn’t do it. No explanation, they just didn’t bother. Then we arranged another collection but were given no warning by Trade radiators the we would be sent an email by the courier for us to book the collection ourselves, so we nearly missed the second collection!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience — we're truly sorry to hear about the issues you encountered. We sincerely apologize for the inconvenience caused by receiving a damaged radiator and for the frustration with our returns process. With any faults with products we will always require images or videos to assess the issue before we can issue a replacement or a refund. This is standard for most online companies and was not done to try and put you off from being issued a refund or a replacement. I can see you requested collection for 7th May which we confirmed had been booked, the courier only usually contact you to confirm not to actually book it so apologies about that, I will pass that feedback to the courier. We never intend to delay or inconvenience our customers, and we're sorry it felt that way. Your full refund has now been processed. Best Wishes Kim Brines

Posted 4 months ago

Trade Radiators is rated 4.7 based on 5,191 reviews