Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,194 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd September 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the photos show doubles but came single I call them the said dont look at photos 🤔🤔🤔”

Helpful Report

Posted 4 months ago

Thank you for getting in touch. When ordering you should not be going off just an image. The most important thing to be going with is the size and the BTU. If you have ordered a radiator with the BTUs you require then the single panel should be sufficient. There is two images on the website one showing the radiator in single and double as these are both options that are available. The double radiators will say double in the name of it and they also have a different code and a higher BTU. I can see we advised we are happy to accept the radiators back for a return but we have had no further communication from you regarding that. Please do get in touch if you do still wish to return the radiators. Kind regards Kim Brines

Posted 4 months ago

“Fantastic Nordic column radiator at an excellent price, very fast delivery with great communication. Thank you”

Helpful Report

Posted 4 months ago

“Sent a damaged radiator that had a Quality Control sticker on it even though the middle panel on one side was moving up and down, and then made us unpack it and repack it 3 TIMES to take a completely unneccesary video, then we had to take photos of the outside of the box…they just endlessly delayed us either in the hope that we’d give up and just keep it or to hang onto our money as long as possible. We were so sick of them we demanded a refund and bought it elsewhere, but they wouldn’t even do that right. We arranged a collection for a particular day but they didn’t do it. No explanation, they just didn’t bother. Then we arranged another collection but were given no warning by Trade radiators the we would be sent an email by the courier for us to book the collection ourselves, so we nearly missed the second collection!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience — we're truly sorry to hear about the issues you encountered. We sincerely apologize for the inconvenience caused by receiving a damaged radiator and for the frustration with our returns process. With any faults with products we will always require images or videos to assess the issue before we can issue a replacement or a refund. This is standard for most online companies and was not done to try and put you off from being issued a refund or a replacement. I can see you requested collection for 7th May which we confirmed had been booked, the courier only usually contact you to confirm not to actually book it so apologies about that, I will pass that feedback to the courier. We never intend to delay or inconvenience our customers, and we're sorry it felt that way. Your full refund has now been processed. Best Wishes Kim Brines

Posted 4 months ago

“Delivery next day all the three times. First two times the product delivered came without the heating element although the packaging indicated it was included. Finally, received the correct one. Customer services was brilliant. Understood my predicament and acted immediately and I received the item next day. I'm very pleased with the company.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star review, Verified! We’re thrilled to hear that our customer service team was able to assist you promptly and that you received the correct product after a few hiccups. It’s great to know we could turn things around for you! Your satisfaction is our priority, and we appreciate your understanding throughout the process. If you need any further assistance in the future, don’t hesitate to get in touch. Best wishes, Kim Brines

Posted 4 months ago

“First time used company.Great choice and easy to order from there website.Deivery was very good was told company delivering goods and date etc and it was all bang on no fuss at all.Great company to use”

Helpful Report

Posted 4 months ago

Thank you for your excellent 5-star review, Verified! We’re delighted to hear that your first experience with us was smooth and hassle-free. It’s great to know that our website made ordering easy and that our delivery updates kept you informed. We strive to provide the best service possible, and your feedback reinforces that we’re on the right track. If you have any more questions or need assistance in the future, feel free to reach out! Best wishes, Kim Brines

Posted 4 months ago

“Excellent! I found the perfect radiator for my new kitchen, the choice, prices and delivery were all first class!”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review, Verified! We’re thrilled to hear that you found the perfect radiator for your new kitchen, and that our selection, pricing, and delivery met your expectations. Providing our customers with quality products and top-notch service is what we aim for. If you need any further assistance or have questions in the future, just let us know! Best wishes, Kim Brines

Posted 4 months ago

“Outstanding service from Trade Radiators. We had a radiator replaced under warranty. We sent pictures of the issue with the previous radiator and a replacement one was sent within the week with no hassle. Thank you for an easy and hassle free service.”

Helpful Report

Posted 4 months ago

Thank you for your outstanding 5-star review, Verified! We’re so pleased to hear that you had a hassle-free experience while getting your radiator replaced under warranty. Ensuring our customers receive prompt and efficient service is our top priority. If you need anything else or have further questions, don’t hesitate to reach out. Best wishes, Kim Brines

Posted 4 months ago

“Not the first time I've used Trade rads and wont be the last! good quauilty product reliable service.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star review, Verified! We’re thrilled to hear that you’ve chosen Trade Radiators again and found our products to be of good quality. Your loyalty means a lot to us, and we’re dedicated to providing reliable service each time. If there’s anything else you need or if you have any questions, don’t hesitate to get in touch. Best wishes, Kim Brines

Posted 4 months ago

“Good communication on delivery and easy to navigate the website”

Helpful Report

Posted 4 months ago

Thank you for your brilliant 5-star review, Verified! We’re delighted to hear that you found our website easy to navigate and appreciated our communication on delivery. Your feedback is invaluable and drives us to continue improving our service. If you have any further questions or need assistance, don’t hesitate to get in touch. Best wishes, Kim Brines

Posted 4 months ago

“Quick delivery and purchase went without a hitch.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review, Verified! We’re thrilled to hear that your purchase and delivery went smoothly. Your satisfaction is our top priority, and your feedback inspires us to keep providing great service. If you need anything in the future, please don't hesitate to reach out. Best wishes, Kim Brines

Posted 4 months ago

“Excellent service delivered when promised.”

Helpful Report

Posted 4 months ago

Thank you very much for your excellent 5-star review! We’re so pleased to hear that you received the service you were promised. Your satisfaction is our priority, and your kind words motivate us to keep delivering our best. If you ever need assistance in the future, please feel free to reach out. Best wishes, Kim Brines

Posted 4 months ago

“Good company with quality goods very understanding on returning items”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with our returns process and that you’re pleased with the quality of our goods. Your feedback truly makes a difference to us! If you need any assistance in the future, feel free to reach out. Best wishes, Kim Brines

Posted 5 months ago

“Fantastic service. A small item was missing from the order however customer services were excellent and sorted for me immediately. Radiators are fantastic too”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, Verified! We’re delighted to hear that you had a great experience with our customer service and that you love the radiators. Your feedback truly means a lot to us! If you need any further assistance, don’t hesitate to get in touch. Best wishes, Kim Brines

Posted 5 months ago

“Excellent product, very stylish, would definitely recommend this company. Many thanks.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, Verified! We’re thrilled to hear that you find our product stylish and that you would recommend us. Your support means the world to us! If you need any assistance in the future, please don’t hesitate to reach out. Best wishes, Kim Brines

Posted 5 months ago

“Excellant product and fast delivery. Very pleased.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, Verified! We're so glad to hear that you’re pleased with the product and that it arrived quickly. Your satisfaction is our top priority, and we’re here to help if you need anything else! Best wishes, Kim Brines

Posted 5 months ago

“Very classy looking radiator, which functions really well!”

Helpful Report

Posted 5 months ago

Thank you for your amazing 5-star review, Verified! We're thrilled to hear that you find your radiator classy and that it’s functioning well. It’s wonderful to know we could meet your expectations! If you have any more feedback or need assistance down the line, please feel free to reach out. Best wishes, Kim Brines

Posted 5 months ago

“Excellent service, but too early to review radiator, it’s still in its packaging, awaiting plumber to fit in my new extension.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 5-star review, Verified! We're delighted to hear that you're pleased with our service. We completely understand that you haven't had the chance to install your radiator yet, and we look forward to hearing your thoughts once it’s in place. If you have any questions or need assistance in the meantime, feel free to reach out! Best wishes, Kim Brines

Posted 5 months ago

“The radiator itself is excellent and the process of confirming the colour was easy and efficient to confirm. I'm not that pleased with the clear plastic brackets that were supplied to space and mount the lower end of the radiator so it woud be better to have additional metal brackets. The delivery was also a day later that was promised so i wasted some time off work to be home for the dleivery. Otherwise it would have been a 5 star review.”

Helpful Report

Posted 5 months ago

Thank you for your thoughtful 4-star review! We're delighted to hear that you found the Apollo Roma radiator to be excellent and that the colour confirmation process was easy for you. We appreciate your feedback regarding the plastic brackets; your suggestion for metal brackets is invaluable as we always aim to improve our products. We also apologize for the delay in delivery—it’s never our intention to cause inconvenience. Your insights help us enhance our service, and we look forward to serving you again in the future! Best wishes, Kim Brines

Posted 5 months ago

“Ordered on Wednesday, delivered Friday, all good”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review! We're thrilled to hear that your order was delivered swiftly and everything is to your satisfaction. Your positive feedback means a lot to us. If you need anything else in the future, don’t hesitate to get in touch! Best wishes, Kim Brines

Posted 5 months ago

“Outstanding customer service: quick to respond and great assistance with spare parts/ replacements. The quality of the radiators and all accessories is great, and the delivery is so quick (next day!!). I couldn’t be more satisfied with Trade Rads!”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star review, Verified! We're thrilled to hear that you experienced outstanding customer service and found our assistance with spare parts to be helpful. It's fantastic to know you're satisfied with the quality of our radiators and the quick delivery! Your feedback is incredibly encouraging and means the world to us. If you ever need anything else, please don’t hesitate to reach out! Best wishes, Kim Brines

Posted 5 months ago

Trade Radiators is rated 4.7 based on 5,194 reviews