Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,643 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“My name is Lachlan, and I am 6. We recently got a new dog named Fizzgig. My stepmum helped me look for a toy that looks just like her so I can have my Fizz with me wherever I go. We even got her a purple collar and tag to match her real one. Toy street were great. My dog looks just like the picture which is just like Fizz. Her quality is perfect and I got her very quick. Her package was good and she wasn’t squished at all 😊 One very happy and satisfied little boy here.”

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Posted 2 years ago

“Very efficient company and delivery was within a few days, considering all other suppliers were out of stock. Will definitely use again.”

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Posted 2 years ago

“Great value n very quick delivery would recommend to a friend”

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Posted 2 years ago

“Pleased with speed of delivery . Reason it took more than a week was postal strikes and then no access to the delivery address due to a flood, but thankfully the parcel did arrive after 3 weeks, which was fine under the circumstances”

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Posted 2 years ago

“I ordered the Christmas present for my wife on line. I have not given it to her yet but Om certain that she will love it as she asked for it.”

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Posted 2 years ago

“Lovely shop. Fast delivery no problem at all will defiantly re order.”

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Posted 2 years ago

“Great service prompt delivery many thanks”

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Posted 2 years ago

“Speedy delivery, lovely choice of good quality products, will be back!”

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Posted 2 years ago

“Order received by return of post and saved over £9 on department store price.”

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Posted 2 years ago

“It never arrived and I have not received a refund every time I try to call it says their offices are closed terrible service!”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 2 years ago

“Excellent for a nature, loving girl.”

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Posted 2 years ago

“Order came quickly and everything went smoothly. Can't fault Toy Street and would definitely use again”

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Posted 2 years ago

“Easy to navigate website. Quick delivery”

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Posted 2 years ago

“Great service prompt delivery many thanks”

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Posted 2 years ago

“Quick delivery, good prices”

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Posted 2 years ago

“My grandson had a Nintendo Switch on his Christmas list and Toy Street came up with the cheapest price. I'd never used them before and was a bit anxious our ordering from an unknown company but the item was delivered quickly and I was very pleased with the outcome. I'd be happy to use them again.”

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Posted 2 years ago

“Very unprofessional company. They were selling a product, so I ordered 2 items of it. They sent another one even though it didn't match the description or pictures. Their excuse? Ah, we need to update our website, send the items back and we refund you the money. So imagine you order a burguer in a restaurant, that you see pictures of it and everything, and they bring you a salad? When you confront them they simply say oh, the menu is wrong but we can refund you the money if you give us the salad back. The product was still advertised on their website for well over a month. Will never order from them again. This is a website for children, mainly. How can you explain a child all of this? You just end up spending double and giving up to make your children happy. Customer service is appaling too, they get back to you weeks after you email them. Wouldn't recommend this company to anyone”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We certainly aim to provide the most up-to-date and accurate information on our website, and I apologise that we were unable to do so on this occasion. Our web team has been made aware of this error and is working hard to prevent similar issues from affecting our customers in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have any further concerns. Kieran Toy Street

Posted 2 years ago

“A great service received. Item was delivered very quickly! Thank you”

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Posted 2 years ago

“Excellent service and quick delivery”

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Posted 2 years ago

“Great service and much cheaper than Amazon for what I wanted to buy”

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Posted 2 years ago

Toy Street is rated 4.7 based on 6,643 reviews