Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,643 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Snowman arrived as expected. Shipping was fast, considering it was international shipping. The little guy is safely (I think) in the hands of its recipient. (Who can be sure when said person is an 18-month-old boy.) He loved it.”

Helpful Report

Posted 2 years ago

Thank you for the positive review! We're very pleased to hear you've been satisfied with our service, and hope you'll continue to rely on us for more of the same going forward! Kieran Toy Street

Posted 2 years ago

“Amazing quality. Amazing price. Very happy with my purchases.”

Helpful Report

Posted 2 years ago

“I bought the jigsaw as a gift. It came quickly and was exactly as described. Good quality purchased at a good price. The recipient of the gift was delighted and enjoyed completing the puzzle.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! We're very happy to hear you were satisfied with our service, and we hope you'll be back for more soon! Kieran Toy Street

Posted 2 years ago

“Excellent company”

Helpful Report

Posted 2 years ago

“Great company , have a great selection, and a great service.”

Helpful Report

Posted 2 years ago

“Was easy and quick to order Little man over the moon with his gift Thank you”

Helpful Report

Posted 2 years ago

“Excellent and speedy delivery. Toys are a fantastic addition to my Thanos themed man cave.”

Helpful Report

Posted 2 years ago

“Excellent value for money, everything was delivered really quickly and was of great quality. I will definitely be ordering again”

Helpful Report

Posted 2 years ago

“First time ordering. Paid for next day delivery and got it next day. Toy arrived perfectly packaged. Great company, would definitely use again. *****”

Helpful Report

Posted 2 years ago

“Very cheap prices good quality great delivery”

Helpful Report

Posted 2 years ago

“A great shopping experience”

Helpful Report

Posted 2 years ago

“Yes good quality stuff”

Helpful Report

Posted 2 years ago

“This was the first time I ordered from Toy Street - I had never heard of the company before stumbling across it while searching for stock of a certain game. It may have been my first order but will certainly not be my last. The whole process was extremely easy. Ordering was easy, delivery was quick and customer service kept me up to date with the delivery process. Excellent company. A*”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the service we provide, and we look forward to your continued custom and support! Kieran Toy Street

Posted 2 years ago

“Great shop, the toy owls were sent very quickly and good quality, 2 very happy children. Owls were great quality, soft and now go everywhere with us.”

Helpful Report

Posted 2 years ago

“Two weeks and two phone calls before my item was delivered. Same excuse as given to others "item delayed at another warehouse". Personally I don't believe they had the item in stock when I ordered it as I was unable to access 24 hour delivery on it even though it is offered.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the inconveniences you have faced with your order. We aim to despatch all orders in a timely manner, and certainly do not expect delays of this length; we will be Investigating this to prevent similar issues from occurring in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have further concerns. Kieran Toy Street

Posted 2 years ago

“3 weeks after order was placed, still marked as processing. I've called up twice to check the status of the order to be told the same excuse every time "the item is in another depot"”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry fore the delays you have experienced with your order; we certainly do not expect delays of this length, and will be Investigating this with our warehouse team, and our courier, to prevent similar issues rom affecting our customers again in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I was impressed by the price differences on item’s throughout the store, and by all the great reviews I’d seen about delivery etc. But when I placed an order in surprised to see my order was going to take over a week to arrive, I waited patiently for the date given, but when my items didn’t arrive on the date given i had to email to which i was replied to later the following day telling my item had now been despatched and would take another 4 days to arrive, so in total it has taken 2 weeks to arrive, don’t think I’ll recommend or use this store again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Good delivery and got my promised product”

Helpful Report

Posted 2 years ago

“13 Oxford Street my grandson wanted a p j mask s or his birthday i could nt get it in our town so i ordered it and the only up was the postal strike but thank you so much he will be delighted with it i shall be looking on your site again”

Helpful Report

Posted 2 years ago

Thank you for the positive review! We're so pleased to hear how happy you are with us and the service we provide, and we hope you'll keep relying on us for future orders as well :) We look forward to hearing from you again soon! Kieran Toy Street

Posted 2 years ago

“Ordered in good time for my daughters birthday which she has had to spend in hospital only for the item to be despatched after 9 days of ordering so we have still not recieved and her birthday has now gone. Emails sent to chase but no replies.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with this order; we aim to despatch all orders in a timely manner so that our customers can receive their items as quickly as possible, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance soon. Kieran Toy Street

Posted 2 years ago

Toy Street is rated 4.7 based on 6,643 reviews