Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,638 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I ordered a child's toy on the 18th April and it wasn't even dispatched until 1st of May, I got no communication to say it was going to be late and no reply when I emailed and complained that I hadn't recieved my item 16 days after ordering! I won't be ordering again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the delays you experienced with your order; we aim to despatch all orders promptly, and I apologise that we were unable to do so on this occasion. I can see that you emailed us on 04/05/2022 regarding your order being late, and a reply was sent on 05/05/2022 informing you that we would chase Royal Mail on your behalf to get you your order as soon as possible. Tracking suggests this was delivered, however, I apologise once again for the extensive delays faced with this order. We will investigate with our warehouse team, and our courier, so as to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance, and we anticipate hearing from you again. Kieran Toy Street

Posted 3 years ago

“Ordered an item on 6/5 and paid for next day delivery. No sign of my purchase. Contacted toy street on 11/5 and was told I shouldn’t have had the option of next day del but my item would be in on 12/5 and posted 12 or 13/5. Chased my item a number of times on 12/13 and despite being told they had it, eventually on 13/5 at 4.45 was told they didn’t have it. Cancelled order and was told I’d get a refund. Haven’t heard anything! Emailed toy street, no response. Stressful waste of time as birthday missed! Hopefully they will respond to this review.”

Helpful Report

Posted 3 years ago

Thank you for the honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order; we aim to fulfil all orders in a timely manner, and I apologise that we were unable to do so on this occasion. I can see from our system that you requested a cancellation of your order on 13/05/2022, and a full refund was issued the same day. If you are still experiencing issues receiving this refund, I would suggest contacting your bank directly. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 3 years ago

“Different item/ colour variant arrived to what has been ordered or to what has shown at the photo on the website, as a results of that I've had crying little daughter at the airport, it was a present to give at the airport arrival. Can't be bothered to return. Will not use again or recommend to others.”

Helpful Report

Posted 3 years ago

Thank you for your honest review. We are always aiming to improve our services, and reviews like yours help us to find where we can do better. I'm very sorry to hear you were disappointed with your order. Please note that the listing of several items on our website does state that these items are assorted, and so designs and colours may vary from the image provided. This has been passed on to our web team who will work to make this clearer so that this issue can be prevented in the future. We hope you give us another chance, and if you ever have any queries/concerns, please do not hesitate to reach out to our friendly customer service team who are always happy to lend a hand. Kieran Toy Street

Posted 3 years ago

“Extremely disappointed, I didn't receive the item that I ordered, I will be very reluctant to place another order”

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Posted 3 years ago

“different Pictures of toy than I was recive”

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Posted 3 years ago

“This was the 2nd time I had ordered from this site & I must say I was so disappointed from start to finish!. I ordered 4 items & received an email on the 3rd saying my order was being processed. I sent an email asking for an update after 10days. They sent another email saying sorry for the delay will be with you shortly , have upgraded your delivery . Waited another 5 days no items. Sent another email , received the same email again , on its way. Phoned on the 22nd and was told its been dispatched that day. I thought perfect! I received the items next day, only 3 items, 1 missing. I had to email again & explain the situation and ask for a refund. I was so annoyed as I had bought them as part of my Grandaughters birthday or I would of cancelled the order. Waiting 3 weeks and still not all the order dispatched!. I ordered items from China and they even arrived before this order. Unfortunately will not be buying again.......”

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Posted 3 years ago

“All of the f1 cars are out of stock it is not my favorite online store my favorite online store is amazon.”

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Posted 3 years ago

“it was the best”

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Posted 3 years ago

“I bought 2 fuzzy felt kits and said in the comments they are for boy/girl twins and I got 2 identical girly kits. Also the fuzzy felt itself isn't worth the money.”

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Posted 3 years ago

“I have not received my order placed before Christmas - I need a full refund - will not order from u again ,”

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Posted 3 years ago

“Have I not recd my parcel ordered before Xmas - still waiting”

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Posted 3 years ago

“Got sent the wrong product. Received a cheaper set of packs than the ones I ordered.”

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Posted 3 years ago

“No order, no money. "THANK YOU" :( :( :( :( :(”

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Posted 3 years ago

“Game ordered based on delivery 31st Dec ready for New Years Day, now expected 4th Jan. Next time I will pay a little extra & buy elsewhere. First & last order with Toy Street”

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Posted 3 years ago

“Would love to write a good review but item hasn’t arrived yet so never got given as a Christmas present”

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Posted 3 years ago

“I have paid, paid the extra cash from the sending fee and I have never received my package. I have called, sent email, no answer. I am going to be more aggressive, I have no other choice & I am highly disappointed.”

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Posted 3 years ago

“Wrong item arrived to what I purchased abs still waiting for a reply to two emails I have sent.”

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Posted 3 years ago

“received the product, but it is not the product shown in the picture, very disappointed.”

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Posted 3 years ago

“Ordered on 19th November for niece's birthday 7th December. Gifts not arrived, no shipping update and no response from customer service. Delivery supposed to be 2-4 days. Hopeless. Won't order from here again.”

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Posted 3 years ago

“Purchased an item on the 1st December as it said it was in stock with a 48hr delivery service yet still not received any update or information regarding my item and why it hasn't arrived. Slightly frustrated and it has definitely put me off using this shop as there is a lack of update or communication to it's customers. We shall see if it arrives.”

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Posted 3 years ago

Toy Street is rated 4.7 based on 6,638 reviews