Ordered a gift for my partner, the website said they were in stock. I waited and they did not arrive. I called up and found out from the staff member I spoke to that the items were on back order. I asked them to cancel, they agreed and said they would so, then send me an email to confirm. I never received an email and forgot about this. I get a notification saying my items have shipped. I call up customer service and they tell me there is no record of my conversation, they're happy to refund me but I have to pay a £5 "restocking fee". Shocking service, avoid.