Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,994 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,994 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying British & it being well made lovely Hoover”

Helpful Report

Posted 1 day ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 6 hours ago

“Bought a cordless iron. What a great idea! It's great for children's clothes especially. But if you want to do large items you just leave it corded. It has a little lock on it. Genius.”

Helpful Report

Posted 2 days ago

Hi Debbie What a wonderful review to read about your cordless iron from Tower. It was great to read how you are using all of the features on the iron. Best wishes Keith - Group Customer Services Manager

Posted 6 hours ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

Helpful Report

Posted 2 days ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 6 hours ago

“The cordless facility means no wire tangling with clothes that you are trying to iron. So much easier!”

Helpful Report

Posted 2 days ago

Hi John Thanks so much for your kind words about your cordless steam iron from Tower. Regards Keith - Group Customer Services Manager

Posted 6 hours ago

“This will be my 3rd purchase of air fryer from Tower, I love the idea of the control panel being on the front of the machine and colour display. The negative so far is, the removable grill plate is of very poor quality and sharp around the edges also, the internal light keeps going off its really annoying. Lastly, the fan does not come on after cooking, for cool down.”

Helpful Report

Posted 3 days ago

Hello Antony, Many thanks for taking the time to leave your valuable comments and indeed for being such a loyal customer of Tower. Here at Tower we always welcome our customers comments and your suggestions have been noted. Rest assured our Customer Services are always on hand for any enquiry you may wish to raise. Regards Keith - Group Customer Services Manager

Posted 6 hours ago

“We’ll always been sceptical about air fryers So today was my first try Omelette fabulous Chicken breast amazing Can’t wait to try more.”

Helpful Report

Posted 4 days ago

Hello Sue Many thanks for your superb comments about your Tower Air Fryer. Here at Tower we understand new products can be a little daunting at first but please be assured our Customer Services Team are always available to help. We were delighted to read about the mouth-watering results you've seen with your Air Fryer Keith - Group Customer Services Manager

Posted 4 days ago

“I have a Tower T17088 air fryer that was bought for me as a present, so I don't have a receipt. After a I used it a couple of times I noticed the right hand drawer handle ( drawer 2) didn't fit properly. On closer inspection it is shaped the same as the left hand handle. So it won't fit flush with the curved drawer. I contacted customer services, who asked me how I maintain it. (really!). They asked for proof of purchase and proof of extended warranty. I told them I hadn't got a receipt and if I did I wouldn't want an extended warranty anyway. I sent pictures. Then I sent pictures a 2nd time. Now customer services have replied for a 3rd time wanting proof of purchase. If you won't do anything as I don't have a receipt, I'm quite happy to buy a handle. The air fryer works fine,it's the build quality and customer services that let Tower down.”

Helpful Report

Posted 4 days ago

“Absolutely love this bin, not only does it look fab but the sensor to open is amazing and closes when you have moved away. Highly recommend.”

Helpful Report

Posted 5 days ago

Hi Thanks for your kind words about your very popular Tower Sensor Bin. Regards Keith - Group Customer Services Manager

Posted 4 days ago

“Six days ago I wrote a review about 2 Censor Bins, that I had bought from Tower at a cost of £100 - which had stoped working after two years. After proving my purchase, Tower have been exceeding good, in showing good customer service, by offering me any product from their range up to, and in my case over, the amount of money paid. I have chosen an Air Fryer Oven which costs £109.99 and offered to pay the difference, which they have been kind enough to decline. I look forward to receiving my Air Fryer and discover a whole new way of cooking.”

Helpful Report

Posted 5 days ago

Hi Sandra, Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers reviews and comments as this allow us to review the products and services we provide. Customer comments also allow us to revisit the original customer enquiry to establish if we could have handled it better. I was pleased we reached a suitable solution for your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 days ago

“The Tower compact air fryer is superb. I like the round fryers this one fits better on the kitchen surface, whilst providing an impressive 4.2L basket! Everything comes out so crisp with no greasy feeling to it. Try courgette and aubergine slices in tempura batter cooked in the fryer for about 12-18 minutes depending on thickness and quantity. Perfect with a homemade tzatziki or spicy salsa.”

Helpful Report

Posted 6 days ago

Hello Mark What a wonderful review to receive about your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 6 days ago

“Very pleased”

Helpful Report

Posted 1 week ago

Hi Thanks for your 5 star comments about how pleased you are with your Tower product. Should you have any enquires our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Easy to use and exciting trying new recipes.”

Helpful Report

Posted 1 week ago

Hello Many thanks for your 5 star comments about your product from Tower. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Brilliant fast and easy way to cook healthy meals”

Helpful Report

Posted 1 week ago

Hello Paul, Many thanks for your 5 star comments about your Tower product. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 week ago

“Happy with the micro wave just one thing wrong Requires none slip feet slides on the work top when you open the door”

Helpful Report

Posted 1 week ago

Hello Ray Thanks for taking the time to leave your valuable comments about your Microwave. Here at Tower we always welcome our customers comments and feedback. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“Just brought one today am going to try it the last one I brought fell to bits no joke so this is a big step for ya product”

Helpful Report

Posted 1 week ago

Hi Thanks for taking the time to leave your comments. We were surprised to read your review as, from the details received, we have no record of any previous contact from you. One of our Customer Services Team will be contacting you very soon to understand your review in a bid to offer any assistance you may need. Keith - Group Customer Services Manager

Posted 1 week ago

“Good size for 3 adults and good price, quite compact for a 4l model. Downside the drawer isn’t easy to slot in. You kind of have to slot it in at an angle, so that could definitely be improved on.”

Helpful Report

Posted 1 week ago

Hi Many thanks for your comments about your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“I loved my new air fryer I brought this model on 14th July 2023. Within 2 months the light had gone. In it I did contact tower who told me to return it to Argos. But I decided I liked it so much I thought it just a light I will use it without the light and it was fine. Did all I need it to do and more haven’t used my over since I got it. The last night while cooking dinner for myself and husband after coming back from a hospital trip where he had a small operation. Just before it had finished it went bang and stopped working. Thinking could be a fuse I change that but no still not working ! As I loved this one so much we bought a replacement one and thought I would take the broken one back to argos where we brought it and they where really helpful and said we could replace it or give us a voucher refund as it was less then a year old so as we had already replaced it we took the refund voucher! I am just hoping and praying the new one we have will last longer then the last one as I am 73 years and was thinking about buying a different make. But decided to stick to the one I know? Argos where really good but tower could have been better as it is the product! And the light seams to be a manger problem. With this model with no way of replacing the light?”

Helpful Report

Posted 1 week ago

Hi Thanks for your review which came as a surprise to us as from the details received on your review we have no previous record of any communication from you. Our Customer Services Team are always available to help. One of our Customer Services Team will be contacting you very soon to understand you comments further. Keith - Group Customer Services Manager

Posted 1 week ago

“Black Tower kettle model T10015BLL - stylish and still functioning perfectly after a number of years. We live in a hard water area so, not surprisingly, the spout filter clogs up and needs occasional cleaning. It has just started to fray and I can’t find anyone with a replacement part in stock. Could anyone at Tower direct me to a spare parts supplier with one in stock please? Many thanks, great kettle.”

Helpful Report

Posted 1 week ago

Hi Tom Thanks for taking the time to leave your comments about your Tower kettle. I have arranged for one of our Team to contact you very soon to see how we can help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“I purchased 2 Sensor Bins in March 2022 at a cost of £49.99 each. They have both given up being any form of sensor, and just stoped working ! I thought that they just needed new batteries - they have been lasting for about 8 weeks. I replaced their 3 batteries three times, thinking perhaps the batteries were faulty - but no. Just the mechanisms have stop working and they just make a strange noise. I gave this review 2 stars, because they look nice, but I shall now have to go out and buy two £12.99 plastic pedal bins. Let’s hope my spend of £25.98 for bins, will last longer than the £99.98 Tower ones.”

Helpful Report

Posted 1 week ago

Hello Sandra, I was sorry to read your review about the rare issue with your Sensor Bins. Here at Tower we always welcome our customers feedback and comments as this allows us to review and improve the products and services we provide. Our Customer Services Team are always available to assist with any enquiry raised and one of our Team will be contacting your very soon. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“I purchased this from a reputable company at a very reasonable price. I’ve not had an Air Fryer before so this way of cooking is new to me. I have a small kitchen and find the size ideal for me. So far so good. However I would like to see a mark closer to the bottom of the dials to get a more accurate positioning for both the temperature and the time.”

Helpful Report

Posted 1 week ago

Hello CVW Thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and suggestions. rest assured your recommendation has been noted - if there is anything we can assist with in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 4,994 reviews