Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a T10037G Tower Scandi kettle. Very attractive kettle at an exceptionally good price. Feels a bit plasticky, but it is light for this reason. Boils quickly and water level is easy to see. We had some competitor products previously that look similar but would definitely recommend this one. Not the best kettle on the market but maybe the best value for money.”

Helpful Report

Posted 1 year ago

Hi Simon, Thanks for your 5 star comments about your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Our son bought us a Tower T17061BLK 4 litre Air Fryer, which was on offer. This is a compact entry level Air Fryer. It has two simple dials. One for temperature and one for length of time. Washed it, as per instructions, with warm soapy water ... Rinsed it ... then following instructions ... prep'ed a straightforward veggie dish for two, of potato and carrot wedges, tossed in a tblsp of olive oil with salt n pepper ... 10 mins + 3 mins later at 200C, we had a dish of perfectly cooked, browned and crunchy veggies. Delicious - as were the muffins I made later. This Air Fryer sits perfectly between our silver and black microwave and coffee machine. Recommended ... We have used it almost every day. Thank you to our son.”

Helpful Report

Posted 1 year ago

Hello Fizzknit, It was wonderful to read your in depth comments about your Tower Air Fryer. The variety of dishes you have cooked in your Air Fryer sound mouth-watering !!!! Thanks for your kind recommendation of Tower - rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“2-1 cord/cordless steam iron.I liked my iron,very light and easy to handle.Thr cordless feature makes it easy to iron without worrying about moving the cord around.Temperature settings and controls perfect for and garment type.Ironing made easy!”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Cordless Steam Iron from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“We are delighted with our Tower XpressPro!! A superb machine that has already increased the range of food that we are enjoying. The flavours have been definitely improved by air frying & the cooking times have lessened. Brilliant!!”

Helpful Report

Posted 1 year ago

Hello Paul, It was fantastic to read your comments about your Tower Air Fryer. We are a little biased here at Tower and we think our Air Fryers are brilliant too :-) Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Happy-end very happy”

Helpful Report

Posted 1 year ago

Hello David Thanks for your 5 star comments about how happy you are with your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Bought this for my son and daughter in law and they love it”

Helpful Report

Posted 1 year ago

Hello |Lorraine Thanks for your 5 star comments and indeed your valuable order from Tower. Here at Tower HQ we were all delighted to read how much your son and daughter in law love their Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Firstly the cord/cordless feature is more useful. And the heating up of ceramic plate in 30 seconds and the steam effect is really amazing and effective for doing quick ironing. Thank you Tower. I'm loving it.”

Helpful Report

Posted 1 year ago

Hello Pramod, Many thanks for your 5 star comments about your Tower product. We were delighted to read how much you love your product. Rest assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just received my tower ceraglide steam iron It is amazing. Tested it on my linen shirt which never looks ironed and it was superb. So happy going to re iron my whole Wardrobe 😂😂”

Helpful Report

Posted 1 year ago

Hello Carole, Thanks for your wonderful comments about your Ceraglide Iron. I was delighted to read the results - here at Tower we love our Ceraglide Irons too ! Keith - Group Customer Services Manager

Posted 1 year ago

“Not used it yet but looks pretty good very happy”

Helpful Report

Posted 1 year ago

Hello Martin Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you require any assistance with using your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I needed a new air fryer so I bought this one”

Helpful Report

Posted 1 year ago

Hello Raymond, Many thanks for choosing Tower for your valuable purchase. Everyone at Tower HQ was delighted you chose Tower for your purchase. Rest assured our Customer Service Team are always on hand should you require any assistance in the future. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 1 year ago

“Firstly, I don't think I'll be using my main oven that much after purchasing this little beauty. The speed and efficiency ia brilliant, easy to operate and clean and doesn't take up too much space, food is cooked well and fast, I put the racks and drip tray in dishwasher cleaned up well. My only downside I would say is I would have liked some sort of tray removal tool to take out trays when hot, it's a bit awkward with an oven glove to get hold of trays with hot food on. Other than that I am very happy with my 5 in 1.”

Helpful Report

Posted 1 year ago

Hi What a wonderful review to receive about your Tower Air Fryer. Here at Tower we love reading our customers comments. Thanks for your valuable order - rest assured our Customer Services Team are always available if your require any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic customer service,my airfryer was faulty and within 48 hours off emailing customer services I had received a replacement airfryer.”

Helpful Report

Posted 1 year ago

Hello Lee-ann Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read how we handled your enquiry quickly. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love my kettle and matching tea/sugar/coffee caddy’s! They look very stylish :)”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words about your Tower kettle and matching storage canisters. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought for my nanna as she can’t open the tin-cans anymore it’s really easy to use she will love it!!.”

Helpful Report

Posted 1 year ago

Hi Charlene, It was wonderful to read how the Tower Can Opener has helped your nanna. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I originally had just a one portion tower which was great, but since struggling more to use a conventional oven I decided to get larger 7l version. I have noticed a better even cook and crispiness due to having more space and the cooking time has reduced. So I am looking forward to trying a roast and even a cake.”

Helpful Report

Posted 1 year ago

Hello SuzieSue Thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product...”

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Posted 1 year ago

Hello, Thank you for leaving Tower a 5* review. We hope you visit our website again very soon to check out our fantastic range of products. Tanya - Customer Service Operations Manager

Posted 1 year ago

“Loving my new tower latte kettle which color matches my latte kitchen perfectly. Quiet, contemporary and sleek. Love everything about it and to top it off with three years warranty. What more could you ask for?! Happy customer”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a 5* review along with images. Your Tower Kettle fits perfectly in your lovely kitchen. Tanya - Customer Service Operations Manager

Posted 1 year ago

“Very good buy, can't wait to use it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave Tower a 5* review. We hope you visit our website again very soon to check out our great range of products. Tanya - Customer Service Operations Manager

Posted 1 year ago

“So easy to use so sleek does what it says cooks perfect I have never had any complaints with tower products first class performance reasonably price for such quality love it”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just being recent communication with tower customer services. I felt I needed to leave a review as the service is faultless. Very quick and easy to deal with and Tower are very customer focused. I would absolutely recommend. 5 Star from me.”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your kind words about your recent experience with Tower Customer Services. I was delighted our Team resolved your enquiry quickly. Kindest regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,639 reviews