Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knives are very sharp and look fantastic.”

Helpful Report

Posted 1 year ago

Hi Bradley Thanks for your valuable comments and indeed for choosing Tower for your purchase. Should you have any enquiries in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Hi Love Am very happy with this product. I love it🥰”

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Posted 1 year ago

Hi Thanks for your 5 star review - we were delighted to read how much you love your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Used for the first time and am very pleased”

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Posted 1 year ago

Hi Diana Thanks for your 5 star comments. I was delighted to read your first occasion at using your Tower product was a success. Rest assured our Customer Services Team are always available to help if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant Quality, looks lovely, colour perfect, best one i have had so far”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Affordable Quality and Superb!!”

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Posted 1 year ago

Hello Raymond Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery quicker than expected.”

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Posted 1 year ago

Hi Thanks for your 5 star comments. I was delighted to read how our courier partners delivered your parcel quickly and safely. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I wrote a review some weeks ago, outlining my problems with two Tower sensor bins, which I had purchased two years ago. Towers Customer Service have been exceedingly helpful, and offered anything from their present products, within the price range of my original purchase. I chose an Air Fryer, which arrived very quickly, and I look forward to a new way of cooking. Makes a nice change to deal with a company who have good Customer Service. Thank You”

Helpful Report

Posted 1 year ago

Hello Mrs Hills, Thanks for your wonderful comments. Here at Tower we believe the service we provide is different to that of other organisations and we always welcome our customers valuable feedback and comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ime half blind but my pa swears by it”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased the Tower Vortx Vizion 7L digital air fryer 2 weeks ago. I absolutely love it,very easy to use, it cooks all the food evenly and most of all so quickly. The large basket is great to cook a full meal. And the view window is ideal because you don't have to open the drawer to check on your food. Not loud at all when in use. Highly recommended this air fryer”

Helpful Report

Posted 1 year ago

Hello Sofia, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use, straight out of the box. Fabulous space saving design and a bargain price”

Helpful Report

Posted 1 year ago

Hello Fay It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic! Customer services and replacement of canisters was second to none. Spoke with customer services one day and received replacements the very next day. The service I received restored my faith in human nature.”

Helpful Report

Posted 1 year ago

Hello Susan, Many thanks for your kind words about the recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic quality for the price. Works wonderful.”

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Posted 1 year ago

Hello James Many thanks for taking he time to leave your 5 star comments about your Tower product. Rest assured our customer services team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic Tower go above and beyond there Customer service is amazing they are the best great communication so helpful I would like to thank everyone there they really do look after customers especially Joseph please past on my appreciation for his help thank you everyone Sue Rigby”

Helpful Report

Posted 1 year ago

Hello Sue It was wonderful to read your kind words about our Customer Services Team and Joseph in particular. Joseph is one of the many stars we have hear at Tower who always look after our customers so well. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Well packed, simple instructions to follow good detail on cooking times.”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for taking the time to leave your 5 star review for your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Buying British & it being well made lovely Hoover”

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Posted 1 year ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 1 year ago

“The cordless facility means no wire tangling with clothes that you are trying to iron. So much easier!”

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Posted 1 year ago

Hi John Thanks so much for your kind words about your cordless steam iron from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We’ll always been sceptical about air fryers So today was my first try Omelette fabulous Chicken breast amazing Can’t wait to try more.”

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Posted 1 year ago

Hello Sue Many thanks for your superb comments about your Tower Air Fryer. Here at Tower we understand new products can be a little daunting at first but please be assured our Customer Services Team are always available to help. We were delighted to read about the mouth-watering results you've seen with your Air Fryer Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love this bin, not only does it look fab but the sensor to open is amazing and closes when you have moved away. Highly recommend.”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your very popular Tower Sensor Bin. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Six days ago I wrote a review about 2 Censor Bins, that I had bought from Tower at a cost of £100 - which had stoped working after two years. After proving my purchase, Tower have been exceeding good, in showing good customer service, by offering me any product from their range up to, and in my case over, the amount of money paid. I have chosen an Air Fryer Oven which costs £109.99 and offered to pay the difference, which they have been kind enough to decline. I look forward to receiving my Air Fryer and discover a whole new way of cooking.”

Helpful Report

Posted 1 year ago

Hi Sandra, Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers reviews and comments as this allow us to review the products and services we provide. Customer comments also allow us to revisit the original customer enquiry to establish if we could have handled it better. I was pleased we reached a suitable solution for your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,639 reviews