Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,569 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a new air fryer so I bought this one”

Helpful Report

Posted 1 year ago

Hello Raymond, Many thanks for choosing Tower for your valuable purchase. Everyone at Tower HQ was delighted you chose Tower for your purchase. Rest assured our Customer Service Team are always on hand should you require any assistance in the future. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 1 year ago

“Firstly, I don't think I'll be using my main oven that much after purchasing this little beauty. The speed and efficiency ia brilliant, easy to operate and clean and doesn't take up too much space, food is cooked well and fast, I put the racks and drip tray in dishwasher cleaned up well. My only downside I would say is I would have liked some sort of tray removal tool to take out trays when hot, it's a bit awkward with an oven glove to get hold of trays with hot food on. Other than that I am very happy with my 5 in 1.”

Helpful Report

Posted 1 year ago

Hi What a wonderful review to receive about your Tower Air Fryer. Here at Tower we love reading our customers comments. Thanks for your valuable order - rest assured our Customer Services Team are always available if your require any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic customer service,my airfryer was faulty and within 48 hours off emailing customer services I had received a replacement airfryer.”

Helpful Report

Posted 1 year ago

Hello Lee-ann Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read how we handled your enquiry quickly. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love my kettle and matching tea/sugar/coffee caddy’s! They look very stylish :)”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words about your Tower kettle and matching storage canisters. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought for my nanna as she can’t open the tin-cans anymore it’s really easy to use she will love it!!.”

Helpful Report

Posted 1 year ago

Hi Charlene, It was wonderful to read how the Tower Can Opener has helped your nanna. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I originally had just a one portion tower which was great, but since struggling more to use a conventional oven I decided to get larger 7l version. I have noticed a better even cook and crispiness due to having more space and the cooking time has reduced. So I am looking forward to trying a roast and even a cake.”

Helpful Report

Posted 1 year ago

Hello SuzieSue Thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product...”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving Tower a 5* review. We hope you visit our website again very soon to check out our fantastic range of products. Tanya - Customer Service Operations Manager

Posted 1 year ago

“Loving my new tower latte kettle which color matches my latte kitchen perfectly. Quiet, contemporary and sleek. Love everything about it and to top it off with three years warranty. What more could you ask for?! Happy customer”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a 5* review along with images. Your Tower Kettle fits perfectly in your lovely kitchen. Tanya - Customer Service Operations Manager

Posted 1 year ago

“Very good buy, can't wait to use it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave Tower a 5* review. We hope you visit our website again very soon to check out our great range of products. Tanya - Customer Service Operations Manager

Posted 1 year ago

“So easy to use so sleek does what it says cooks perfect I have never had any complaints with tower products first class performance reasonably price for such quality love it”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just being recent communication with tower customer services. I felt I needed to leave a review as the service is faultless. Very quick and easy to deal with and Tower are very customer focused. I would absolutely recommend. 5 Star from me.”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your kind words about your recent experience with Tower Customer Services. I was delighted our Team resolved your enquiry quickly. Kindest regards Keith - Group Customer Services Manager

Posted 1 year ago

“Lovley great so so happy keep up the great work. Well done thanks and good luck”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Good size and has everything I require in a microwave.”

Helpful Report

Posted 1 year ago

Hello Linda, It was wonderful to read your kind words about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought the air fryer and very surprised by how short a time it takes to cook some fresh chicken breast and so moist ! Perfect”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“New to air fryer, found it very simple to use and clean.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Air Fryer from Tower. I was delighted to learn how easy to use you are finding your product. rest assured if you do need any assistance from Tower our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“It matches my Tower air fryer oven and looks beautiful in my kitchen. I’ve only just received it but have tested it with a couple of items. I’m very pleased with it and would recommend to anyone who wants a stylish and functional, what more would you want.”

Helpful Report

Posted 1 year ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to read about how your Tower Air Fryer makes a great addition to your kitchen. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm very happy with my new iron the price was awesome and the quality and wait are very good”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower Iron. We were delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Glad I bought this now read the reviews before I bought it. You won't be disappointed great value for money”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your review about your Tower product. Here at Tower we love reading our customers valuable comments and feedback. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My old mixer stopped working, so I bought this one until my replacement came. However, it was so good I accepted a refund and kept this one as it was much better for cake making, looked nicer in my kitchen and was so much cheaper. Everyone loves my cakes just as much.”

Helpful Report

Posted 1 year ago

Hi Nikki Thanks for your 5 star comments about your Stand Mixer from Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. PS - your cakes made with the help of our Stand Mixer look fantastic !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic air fryer with rotisserie. I've never enjoyed cooking so much. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,569 reviews