Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,570 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice looking kettle matches my other tower product. Fast boil.”

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Posted 1 year ago

Hello It was wonderful to read your review about your Tower kettle. We were delighted it complements your existing Tower product - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I tried my new Air Fryer today and I am in Love ❤️ What have I done without one all this time 😳 Thank you so much for this wonderful product, it is so simple and easy to use, doesn't take much space and very very affordable 🤩”

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Posted 1 year ago

Hello Diana Thanks for your wonderful comments about your Tower Air Fryer We were delighted to read your comments - we love our Air Fryers too !!! Should you have any enquiries our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely microwave and easy to use.”

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Posted 1 year ago

Hi Kathryn Thanks for your kind words and indeed your valuable order for your Tower Microwave. Everyone here at Tower HQ was thrilled to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality, reasonably priced products in attractive colours. Goods arrive well packaged and on time.”

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Posted 1 year ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products, at affordable prices supported by great Customer Services Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wow I don’t know what else to say for £59. It was 69 out of 10 £ discount. I would tell everybody to get them before they run out absolutely amazing and the rotisserie absolutely brilliant.”

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Posted 1 year ago

Hello Patrick, Thanks for your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“great little unit - works well”

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Posted 1 year ago

Hello Annette Thanks for taking the time to leave your comments. It was great to read your Tower product is working well. If you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Omg xec20 plus corded £45 brilliant with 3 year warranty, my husband says he'd have to pay £45K to upgrade to new passat and get 3 year warranty, but says photos in the manual on disassemble for cleaning filter etc. would be helpful good work people..”

Helpful Report

Posted 1 year ago

Hello Carole, Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and suggestions and your suggestions have been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This helped me make food and it’s easy to use and opened a whole new world of recipes”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your lovely review. We were delighted to read how your Tower product has helped introduce you to a new world of receipes. As always our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Jaheda who looked into our warranty for a kettle we bought, is a credit to towerhouse customer services, she was very helpful and informative and polite, and thanks to her we are having our kettle replaced with a brand new one. Thanks Again Jaheda xx”

Helpful Report

Posted 1 year ago

Hello Colin & Lynne, Thanks for your wonderful comments Here at Tower we are very proud of our Customer Services Team and Jaheda is one of the many stars within the team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Hello Natali, Thanks for taking the time to leave your excellent comments about Tower and your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the tower air fryer. Cook food very fastt.t and”

Helpful Report

Posted 1 year ago

Hi Thanks for your great comments about your Tower Air Fryer. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Knives are very sharp and look fantastic.”

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Posted 1 year ago

Hi Bradley Thanks for your valuable comments and indeed for choosing Tower for your purchase. Should you have any enquiries in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Hi Love Am very happy with this product. I love it🥰”

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Posted 1 year ago

Hi Thanks for your 5 star review - we were delighted to read how much you love your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Used for the first time and am very pleased”

Helpful Report

Posted 1 year ago

Hi Diana Thanks for your 5 star comments. I was delighted to read your first occasion at using your Tower product was a success. Rest assured our Customer Services Team are always available to help if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant Quality, looks lovely, colour perfect, best one i have had so far”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Affordable Quality and Superb!!”

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Posted 1 year ago

Hello Raymond Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery quicker than expected.”

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Posted 1 year ago

Hi Thanks for your 5 star comments. I was delighted to read how our courier partners delivered your parcel quickly and safely. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I wrote a review some weeks ago, outlining my problems with two Tower sensor bins, which I had purchased two years ago. Towers Customer Service have been exceedingly helpful, and offered anything from their present products, within the price range of my original purchase. I chose an Air Fryer, which arrived very quickly, and I look forward to a new way of cooking. Makes a nice change to deal with a company who have good Customer Service. Thank You”

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Posted 1 year ago

Hello Mrs Hills, Thanks for your wonderful comments. Here at Tower we believe the service we provide is different to that of other organisations and we always welcome our customers valuable feedback and comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ime half blind but my pa swears by it”

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Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased the Tower Vortx Vizion 7L digital air fryer 2 weeks ago. I absolutely love it,very easy to use, it cooks all the food evenly and most of all so quickly. The large basket is great to cook a full meal. And the view window is ideal because you don't have to open the drawer to check on your food. Not loud at all when in use. Highly recommended this air fryer”

Helpful Report

Posted 1 year ago

Hello Sofia, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,570 reviews