Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,641 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovley great so so happy keep up the great work. Well done thanks and good luck”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Good size and has everything I require in a microwave.”

Helpful Report

Posted 1 year ago

Hello Linda, It was wonderful to read your kind words about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought the air fryer and very surprised by how short a time it takes to cook some fresh chicken breast and so moist ! Perfect”

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Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“New to air fryer, found it very simple to use and clean.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Air Fryer from Tower. I was delighted to learn how easy to use you are finding your product. rest assured if you do need any assistance from Tower our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“It matches my Tower air fryer oven and looks beautiful in my kitchen. I’ve only just received it but have tested it with a couple of items. I’m very pleased with it and would recommend to anyone who wants a stylish and functional, what more would you want.”

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Posted 1 year ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to read about how your Tower Air Fryer makes a great addition to your kitchen. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm very happy with my new iron the price was awesome and the quality and wait are very good”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower Iron. We were delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Glad I bought this now read the reviews before I bought it. You won't be disappointed great value for money”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your review about your Tower product. Here at Tower we love reading our customers valuable comments and feedback. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My old mixer stopped working, so I bought this one until my replacement came. However, it was so good I accepted a refund and kept this one as it was much better for cake making, looked nicer in my kitchen and was so much cheaper. Everyone loves my cakes just as much.”

Helpful Report

Posted 1 year ago

Hi Nikki Thanks for your 5 star comments about your Stand Mixer from Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. PS - your cakes made with the help of our Stand Mixer look fantastic !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic air fryer with rotisserie. I've never enjoyed cooking so much. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Nice looking kettle matches my other tower product. Fast boil.”

Helpful Report

Posted 1 year ago

Hello It was wonderful to read your review about your Tower kettle. We were delighted it complements your existing Tower product - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I tried my new Air Fryer today and I am in Love ❤️ What have I done without one all this time 😳 Thank you so much for this wonderful product, it is so simple and easy to use, doesn't take much space and very very affordable 🤩”

Helpful Report

Posted 1 year ago

Hello Diana Thanks for your wonderful comments about your Tower Air Fryer We were delighted to read your comments - we love our Air Fryers too !!! Should you have any enquiries our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely microwave and easy to use.”

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Posted 1 year ago

Hi Kathryn Thanks for your kind words and indeed your valuable order for your Tower Microwave. Everyone here at Tower HQ was thrilled to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality, reasonably priced products in attractive colours. Goods arrive well packaged and on time.”

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Posted 1 year ago

Hello Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products, at affordable prices supported by great Customer Services Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wow I don’t know what else to say for £59. It was 69 out of 10 £ discount. I would tell everybody to get them before they run out absolutely amazing and the rotisserie absolutely brilliant.”

Helpful Report

Posted 1 year ago

Hello Patrick, Thanks for your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“great little unit - works well”

Helpful Report

Posted 1 year ago

Hello Annette Thanks for taking the time to leave your comments. It was great to read your Tower product is working well. If you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Omg xec20 plus corded £45 brilliant with 3 year warranty, my husband says he'd have to pay £45K to upgrade to new passat and get 3 year warranty, but says photos in the manual on disassemble for cleaning filter etc. would be helpful good work people..”

Helpful Report

Posted 1 year ago

Hello Carole, Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and suggestions and your suggestions have been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This helped me make food and it’s easy to use and opened a whole new world of recipes”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your lovely review. We were delighted to read how your Tower product has helped introduce you to a new world of receipes. As always our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Jaheda who looked into our warranty for a kettle we bought, is a credit to towerhouse customer services, she was very helpful and informative and polite, and thanks to her we are having our kettle replaced with a brand new one. Thanks Again Jaheda xx”

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Posted 1 year ago

Hello Colin & Lynne, Thanks for your wonderful comments Here at Tower we are very proud of our Customer Services Team and Jaheda is one of the many stars within the team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hello Natali, Thanks for taking the time to leave your excellent comments about Tower and your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the tower air fryer. Cook food very fastt.t and”

Helpful Report

Posted 1 year ago

Hi Thanks for your great comments about your Tower Air Fryer. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,641 reviews