Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,628 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ime half blind but my pa swears by it”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“I have received no confirmation about my item that has been paid for. Won't be recommending to friends or family. Shocking!”

Helpful Report

Posted 1 year ago

Hi Thanks for your review - we were very disappointing to read your comments. Having reviewed your comments and your messages to us it shows you have used 2 different email addresses. One email address was used at the point of your order and one email address was used to contact us. I would appreciate if you could check both email addresses to locate your order confirmation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I’m really struggling to see the picture of what key I need to press. Very faint . Even when cooking it’s very faint”

Helpful Report

Posted 1 year ago

Hi We were both disappointed and surprised to read your comments as from the information received on your review we have had no previous communication from you. Our Customer Services Team are always available to assist with any enquiry our customers may raise. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. Keith - Group Customer Services Manager

Posted 1 year ago

“Cord/cordless iron from Tesco £20.00 the price is excellent good 12 months warranty extendable to 3 years on registration very light and easy to use lovely easy glide faceplate easy conversion from corded to cordless so far a good iron my only niggle rather than complaint is I can’t see the water content in the iron the dark blue case makes the water level virtually impossible to see could have done with a clear visible section overfilled it every time I’ve used it so far because of this water everywhere that’s my reason for 4 stars but really nice quality iron for the price hopefully it out lasts the warranty”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments about your Cordless Steam Iron. Here at Tower we always welcome our customers feedback and suggestions. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased the Tower Vortx Vizion 7L digital air fryer 2 weeks ago. I absolutely love it,very easy to use, it cooks all the food evenly and most of all so quickly. The large basket is great to cook a full meal. And the view window is ideal because you don't have to open the drawer to check on your food. Not loud at all when in use. Highly recommended this air fryer”

Helpful Report

Posted 1 year ago

Hello Sofia, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Mum loves it but she said it needed some sort of removable handle as she sometimes go to grab the cooking racks without putting a towel or oven glove on as old hot air oven had handle.thats why it got a 4 out of 5”

Helpful Report

Posted 1 year ago

Hi Gazza, Thanks for your valuable comments about your Tower product. Here at Tower we always welcome our customers feedback and your recommendations have been noted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I haven’t had mine many weeks and the light won’t turn on I have a express pro 10 in 1 air fryer oven”

Helpful Report

Posted 1 year ago

Hi Liz, We were sorry to learn about the rare fault with your Air Fryer. One of our Customer Services Team will be in contact with you very soon to assist. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use, straight out of the box. Fabulous space saving design and a bargain price”

Helpful Report

Posted 1 year ago

Hello Fay It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic! Customer services and replacement of canisters was second to none. Spoke with customer services one day and received replacements the very next day. The service I received restored my faith in human nature.”

Helpful Report

Posted 1 year ago

Hello Susan, Many thanks for your kind words about the recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic quality for the price. Works wonderful.”

Helpful Report

Posted 1 year ago

Hello James Many thanks for taking he time to leave your 5 star comments about your Tower product. Rest assured our customer services team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic Tower go above and beyond there Customer service is amazing they are the best great communication so helpful I would like to thank everyone there they really do look after customers especially Joseph please past on my appreciation for his help thank you everyone Sue Rigby”

Helpful Report

Posted 1 year ago

Hello Sue It was wonderful to read your kind words about our Customer Services Team and Joseph in particular. Joseph is one of the many stars we have hear at Tower who always look after our customers so well. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“The bin itself is fine, apart from the mechanism that lifts the lid braking after about 9/10 months. Still in warranty so I thought it'd be no issue, but now three+ weeks have passed since I first contacted Tower and I've still not got a resolution. The last three emails spanning 8 days have gone unanswered. Really poor”

Helpful Report

Posted 1 year ago

Dear Adam, Thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. I was sorry to read about the rare fault with your Sensor Bin. When we did receive your initial enquiry we did make a polite request to avoid sending duplicate or chaser emails as this impacts on our ability to respond to your enquiry in the shortest possible time. I was pleased to learn one of our Team have been in contact to respond to all of your emails and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The cookwares are nice and actually none sticky”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your cookware set from Tower. We do hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Well packed, simple instructions to follow good detail on cooking times.”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for taking the time to leave your 5 star review for your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Buying British & it being well made lovely Hoover”

Helpful Report

Posted 1 year ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a cordless iron. What a great idea! It's great for children's clothes especially. But if you want to do large items you just leave it corded. It has a little lock on it. Genius.”

Helpful Report

Posted 1 year ago

Hi Debbie What a wonderful review to read about your cordless iron from Tower. It was great to read how you are using all of the features on the iron. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 1 year ago

“The cordless facility means no wire tangling with clothes that you are trying to iron. So much easier!”

Helpful Report

Posted 1 year ago

Hi John Thanks so much for your kind words about your cordless steam iron from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This will be my 3rd purchase of air fryer from Tower, I love the idea of the control panel being on the front of the machine and colour display. The negative so far is, the removable grill plate is of very poor quality and sharp around the edges also, the internal light keeps going off its really annoying. Lastly, the fan does not come on after cooking, for cool down.”

Helpful Report

Posted 1 year ago

Hello Antony, Many thanks for taking the time to leave your valuable comments and indeed for being such a loyal customer of Tower. Here at Tower we always welcome our customers comments and your suggestions have been noted. Rest assured our Customer Services are always on hand for any enquiry you may wish to raise. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We’ll always been sceptical about air fryers So today was my first try Omelette fabulous Chicken breast amazing Can’t wait to try more.”

Helpful Report

Posted 1 year ago

Hello Sue Many thanks for your superb comments about your Tower Air Fryer. Here at Tower we understand new products can be a little daunting at first but please be assured our Customer Services Team are always available to help. We were delighted to read about the mouth-watering results you've seen with your Air Fryer Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,628 reviews