Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,628 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg xec20 plus corded £45 brilliant with 3 year warranty, my husband says he'd have to pay £45K to upgrade to new passat and get 3 year warranty, but says photos in the manual on disassemble for cleaning filter etc. would be helpful good work people..”

Helpful Report

Posted 1 year ago

Hello Carole, Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and suggestions and your suggestions have been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Would never buy from Tower again. We returned an item and are still waiting for a refund even after contacting customer dis-service over 3 times. I have even sent them carrier proof they have had the item back. Their customer communication really needs some work, it must be a nightmare from the ecoms depth and I cannot believe how many good reviews they have had. It us a shame because I do personally know staff at this company and am holding back and asking them to sort it for me.”

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Posted 1 year ago

“This helped me make food and it’s easy to use and opened a whole new world of recipes”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your lovely review. We were delighted to read how your Tower product has helped introduce you to a new world of receipes. As always our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered with next day delivery on Wednesday. No tracking information provided by Thursday morning. Phoned and order had not even been processed. Goods will be dispatched in two parcels with two different carriers. Did not say any of this on confirmation of order email. Midnight Thursday still no tracking information so obviously still not dispatched. No idea when parcels will arrive and no further communication from company.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of your recent experience with Tower and would like to provide an update. Your valuable order contained a number of items one of which was classified as a bladed item - all courier partners are required to meet strict guidelines on the delivery of such items to ensure the safety of our customers and courier partners alike. As a result your order had to be split and allocated to our another courier appointed to deliver bladed items. I can confirm your order has been dispatched and will be with you very soon. It only leaves me to apologise for this unique occurrence which has occurred with your order. Keith - Group Customer Services Manager

Posted 1 year ago

“Warranty ID: 1717099800 Dear Sir/Madam, Would you please explain to me why the end of the warranty is the same date of the purchase & registration of the product as per your email. Warranty Starts On: 30/05/2024 Warranty End Date: 30/05/2024 Thank you for your attention Salem Zughaid”

Helpful Report

Posted 1 year ago

Hi Salem, Thanks for taking the time to leave your comments which came as a surprise to us as we have not received any previous communications from you. Our Customer Services Team are always available to assist with any enquiries you may wish to raise. One of our Customer Services Team will be in contact with you to resolve your enquiry and provide peace of mind to ensure your products have their warranty registered. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Jaheda who looked into our warranty for a kettle we bought, is a credit to towerhouse customer services, she was very helpful and informative and polite, and thanks to her we are having our kettle replaced with a brand new one. Thanks Again Jaheda xx”

Helpful Report

Posted 1 year ago

Hello Colin & Lynne, Thanks for your wonderful comments Here at Tower we are very proud of our Customer Services Team and Jaheda is one of the many stars within the team. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with our Dual Tower Vortex Airfryer, apart from when the drawers get hot it is difficult to re insert them. It takes 3-4 attempts before they go back in”

Helpful Report

Posted 1 year ago

Hello Joyce, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We always welcome our customers feedback and suggestions and your comments have been noted. Should you have any enquiries or need any assistance our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hello Natali, Thanks for taking the time to leave your excellent comments about Tower and your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I have just purchased a Tower T17117 4L air fryer and am very pleased with it apart from one irritation, which judging by reviews affects a lot of buyers. The On/off sensor is very insensitive and fails to operate when the tip of a finger is used. I have found that a 100% method is to place the hand flat on top of the cooker, then use the BALL of your THUMB to operate the On/off button - problem solved!”

Helpful Report

Posted 1 year ago

Hello Mike, Thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments and suggestions. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the tower air fryer. Cook food very fastt.t and”

Helpful Report

Posted 1 year ago

Hi Thanks for your great comments about your Tower Air Fryer. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“I have emailed 3 times no reply just want to return item i don't have details. Poor service . Ignorant staff.”

Helpful Report

Posted 1 year ago

Hi Aftab Many thanks for your comments. We were very disappointed to read your review. When a customer contacts us we acknowledge safe receipt of your message and provide a timescale as to when you can expect a response from us. In addition we do make a polite request to avoid sending duplicate messages to us as this only hinders our ability to respond in the shortest possible time. I was delighted to learn all of your messages have been responded to as we never ignore a customers communication Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Knives are very sharp and look fantastic.”

Helpful Report

Posted 1 year ago

Hi Bradley Thanks for your valuable comments and indeed for choosing Tower for your purchase. Should you have any enquiries in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Hi Love Am very happy with this product. I love it🥰”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review - we were delighted to read how much you love your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Used for the first time and am very pleased”

Helpful Report

Posted 1 year ago

Hi Diana Thanks for your 5 star comments. I was delighted to read your first occasion at using your Tower product was a success. Rest assured our Customer Services Team are always available to help if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with this air fryer. The big draw is perfect”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant Quality, looks lovely, colour perfect, best one i have had so far”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Affordable Quality and Superb!!”

Helpful Report

Posted 1 year ago

Hello Raymond Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery quicker than expected.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments. I was delighted to read how our courier partners delivered your parcel quickly and safely. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Although the air fryer itself is good for use in our caravan , the grill base inside it is of such poor quality that the non stick coating deteriorates without any abrasives and the rubber feet fall off risking damage of the pan surface. We bought a ninja air fryer for home and the quality is in a different league. Never sticks and easy to clean.”

Helpful Report

Posted 1 year ago

“I wrote a review some weeks ago, outlining my problems with two Tower sensor bins, which I had purchased two years ago. Towers Customer Service have been exceedingly helpful, and offered anything from their present products, within the price range of my original purchase. I chose an Air Fryer, which arrived very quickly, and I look forward to a new way of cooking. Makes a nice change to deal with a company who have good Customer Service. Thank You”

Helpful Report

Posted 1 year ago

Hello Mrs Hills, Thanks for your wonderful comments. Here at Tower we believe the service we provide is different to that of other organisations and we always welcome our customers valuable feedback and comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,628 reviews