Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very useful plate. Thought would fit into sides of airfryer snug ,but no worries. Very good quality and good weight to it.Easy to clean.”

Helpful Report

Posted 2 years ago

Hi Romina, Many thanks for taking the time to leave your kind words about your Tower Air Fryer. Everyone here at Tower HQ really appreciates your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My wife has told me she would have liked a handle to remove the trays when hot.She is finding hard to sink both ovens together.She also finding hard to set the timer.She said she is happy with it what she has cooked so far. Do you do handles. Recipe books.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours to discuss your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The rubber feet on the grill plate are to flimsy..used a couple of times and one is broken all ready ..apart from that am very happy with it up to now ..”

Helpful Report

Posted 2 years ago

Hi Jeff, It was great to read your comments about how you are happy with your Tower Air Fryer. I was sorry to learn about the rare issue with your grill plate feet - I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The new fad and I like it. Chips and waffles will never taste the same. Chicken burgers etc turned out lovely.”

Helpful Report

Posted 2 years ago

Hello Vic, Thanks for taking the time to leave your 5 star comments about your initial results using your Tower Air Fryer. I was delighted to learn of the delicious meals you have prepared so far. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product would have liked more recipes and times the only fault I have is the rubber feet on the tray they slip off easily when washing Is there a better alternative availability”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments regarding your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions about our products are services. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’ve not had this a week yet and I love it. I love that as a one person family, I can put several items in and create a meal in one pot. Unfortunately I have just discovered that the little rubber ends on the drip tray come off with your knowledge and I seemed to have washed mine away. Is there an email address where I could try and request some more?”

Helpful Report

Posted 2 years ago

Hello Kim, Thanks for your comments about your Tower Air Fryer. We were delighted to read how you love your new product. I was sorry to learn of the rubber feet from the drip tray - I have arranged for one of my team from Customer Services top contact you very soon to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Read the instructions on how full it should be (not more than 3/4)(a weight limit would be helpful Tower). Set rotary option on panel(otherwise it won't rotate). Works well enough.”

Helpful Report

Posted 2 years ago

Hello Jane, Many thanks for your valuable feedback regarding the Instruction Manual for your Tower product. Here at Tower we love to receive our customers comments and feedback as to how we can improve our products and services and your comments have been duly noted. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very nice bin”

Helpful Report

Posted 2 years ago

Hi Neville, Thanks for your kind words and for choosing Tower for your valuable purchase. We hope you enjoy using your Sensor Bin and look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the vortex dual over air fryer - cooks great but one of the internal lights blown already on first use. Shame”

Helpful Report

Posted 2 years ago

Hi Gina, Thanks for your comments about your Tower Air Fryer. I was sorry to learn about the issue with the internal light. As part of our customer commitment I have arranged for one of my Customer Services Executives to drop you a message to see if we can help in any way. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Thank uou for the refund of thus item which I returned as it fid not fit my Tower Pressure pot.”

Helpful Report

Posted 2 years ago

Hello Pearl, Thanks for your kind words about how we processed your refund quickly following the return of your product. I was sorry to learn your product didn't meet your requirements. I hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It was slow in the beginning having contacted Tower on the 23rd January, however once one of your customer service staff called Sophie took over, my report was handled efficiently and everything ran very smoothly.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your valuable comments about your recent contact with our Customer Services Team here at Tower. At Tower we welcome our customers comments as to how we can improve our product and services. Whilst I was sorry to learn things started slowly I was delighted to read Sophie resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far, so good, probably like everyone started with chunky chips, lovely. Next day hassleback , could have done with a bit longer but still nice.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Rest assured our Customer Services Team are on hand to help with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Sam in customer services was brilliant in a quick response to my query about my vacuum cleaner guarantee and he sorted it out.”

Helpful Report

Posted 2 years ago

Hi It was great to read your comments about how Sam from our Customer Services Team helped with your recent enquiry. Sam is our Customer Services Supervisor here at Tower and when it comes to looking after our customers always leads by example. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very please with my air fryer so far, have barely used my oven since purchasing it. So far tried chicken, ribs and beef as well as potato products and homemade chips - got to take care checking til you get used to timing or will be very crisp! Jacket potatoes come ou fluffy with a crisp skin, brilliant! Only issue is the plastic cover over the release button came off and won't stay put, possibly got damaged. but Amazon sent a replacement fryer.”

Helpful Report

Posted 2 years ago

Hi Lisa, Many thanks for your kind words about your Tower Air Fryer. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Rest assured our Customer Services Team are readily available to assist with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes it does what I wanted”

Helpful Report

Posted 2 years ago

Hi Toni, Thanks for your 5 star comments. We were delighted to read your Tower product is as expected. Rest assured our Customer Services Team are readily available should you have any enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, brilliant to cook steaks , chops ect. Roast potatoes also.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile in so far as the various meals which can be cooked. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“There was a cosmetic issue with a kettle that I had bought, so I asked for a replacement of the defective part as the kettle was under extended warranty. Megan was professional and prompt in responding to my enquiry and resolving the issue. Without going into the detail of the matter, I’m really glad with the customer service I received. Without it. I would have been stuck with a kettle/toaster set which had become an eyesore.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about how Megan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I got a lovely Scandi, kettle and toaster set, and after just one year, the silver plating on the ring at the top of the kettle began to peel off, making it an eyesore. As it was still within the warranty period I requested a replacement for the defective plastic ring, unfortunately they did not have this as a spare part and Megan was so nice and offered me a replacement kettle. Unfortunately they didn’t have the colour I bought so to keep the matching kettle/toaster set,I intend to take the ring from this one and replace the defective ring on my kettle. This leaves me with a brand-new kettle which I think I’ll be able to give someone else. Kudos to Megan who has been so helpful with this.”

Helpful Report

Posted 2 years ago

Hi KO, Thanks for taking the time to leave your 5 star comments about your recent contact with Tower. I was pleased to read how Megan from our Customer Services Team provided a solution to your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Think this item will be great once I get used how to install it. I found it quite a fiddled to get it in then when I did it stopped turning after the first few minutes. Had to finish the chips off on one of the wire racks instead.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your comments regarding your Tower product. Rest assured our Customer Services Team are readily available if you have any enquiries about your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is very quick and efficient. Negative point though , unlike my previous model tower I've of same size standard baking trays are slightly too big and I can't find ones that do.”

Helpful Report

Posted 2 years ago

Hi Geraldine, Many thanks for your valuable comments. Here at Tower we love hearing from our customers regarding our products and services. Rest assured our Customer Services Team are also readily available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,639 reviews