Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,640 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect as ever”

Helpful Report

Posted 1 year ago

Hi Charles, Thanks for your wonderful comments and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Super quick delivery of my new VORTX dual basket Air Fryer via Amazon! Managed to make first batch of food. So far, so good. Handy setting to tell both sides to finish together even if they’re different times and temperatures.”

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Posted 1 year ago

Hello Sue Thanks for your 5 star comments about your delivery experience for your Vortx Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product and fast delivery 🤩”

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Posted 1 year ago

Hi Jill Many thanks for taking the time to leave your 5 star comments about the delivery of your product from Tower. We hope you enjoy using your product - rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“First time using an Air fryer so was very cautious as I thought it was going to be complicated couldn’t have been more wrong it was so easy and quick I’m thrilled with my purchase.”

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Posted 1 year ago

Hi Lainey, It was great to read your comments about how easy it is to use your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived on time and was well protected in excellent packaging. Good value for money. We were a little apprehensive at first time of using , scared to be honest, but soon got to grips with it and now love it.”

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Posted 1 year ago

Hello John Thanks for taking the time to leave your 5 star comments. I was delighted to read your package arrived safely and you are now using your Air Fryer without any problems. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Only used it twice my wife cooked steaks. And have never tasted anything as nice .it was like being served from a top restaurant wish I had bought one ages ago . absolutely brilliant ten stares.”

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Posted 1 year ago

Hi Chris Wow - what wonderful comments to receive about your Tower product. We were delighted to read about the mouth watering steaks you cooked. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very impressed with the window vac.It looks good,works,fantastic and the 150ml tank is a great capacity.Better than the karcher it replaced.”

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Posted 1 year ago

Hello Morgan Thanks for your 5 star comments about your window vac from Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant !! Love this little oven Highly recommended Very easy to use Cooks beautifully More versatile and practical than typical air fryer as has 3 shelves, dehydrator setting ( fantastic homemade jerky) and a rotisserie for small chickens Haven't used my 'big oven' for over 6 months at all so very economical My best buy for a long time”

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Posted 1 year ago

Hello Jo Bangles Many thanks for your 5 star comments about Tower Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the airfryer and it is a time saver.”

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Posted 1 year ago

Hello Mohamed, We were delighted to read how happy you were with your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great little air fry works a treat very happy 😁”

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Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Its amazing Changed our lives”

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Posted 1 year ago

Hi It was wonderful to read your comments about how your Tower product has benefitted you. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Every help given to get the best use from this air fryer”

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Posted 1 year ago

Hello Richard Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love it the colour and it matches my toaster and kettle”

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Posted 1 year ago

Hello Linda It was wonderful to read your kind words about your Tower product and how it complimented your Toaster and Kettle. We hope you visit our website again very soon to see our exciting range of products, Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent condition Clean easy to use .Bright Clear instructions on knobs .”

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Posted 1 year ago

Hi Cathy Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality product”

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Posted 1 year ago

Hello Margaret Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing exceptional quality products at unbeatable value supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very good Air fryer. Easy to use. I love it so much.”

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Posted 1 year ago

Hello Rafiat It was wonderful to read your kind words about your Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have used once and have found it very easy to use. Made lovely leek and potatoe soup which turned out delicious. Very pleased so far with this product. It is great that you can see the ingredients cooking.”

Helpful Report

Posted 1 year ago

Hello Frances, Many thanks for your lovely words about your Tower product. At Tower we love reading our customers comments about how they use their products. If you do have any enquiries please feel free to get in touch with us. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent kettle, boils just what you need. Brilliant quality”

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Posted 1 year ago

Hello Trevor, Thanks for your 5 star review and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely brilliant, lovely design, price,item ,delivery. From ordering the airfryer to it being delivered ,everything was perfect, would highly recommend Tower 100%.”

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Posted 1 year ago

Hello Wow what wonderful comments to read !!!! I was delighted we provided a smooth order and delivery experience for your Tower product We love hearing our customers comments as this drives us to continually improve the service and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great experience purchasing from Tower, kept up to date with dispatch and delivery. Easy to register after receiving my air fryer, would definitely buy from again.”

Tower 5 star review on 18th January 2024

Helpful Report

Posted 1 year ago

Hi Roxanne Thanks for taking the time to leave your comments (and photograph) of your Tower Air Fryer. We love hearing from our customers and I was delighted your order and delivery experience was a smooth one. We hope you visit our website again very soon. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,640 reviews