Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,572 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price is OK”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tower is an amazing company where you can buy reliable airfyers and other kitchen appliances.”

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Posted 1 year ago

Hello Natalie, Wow !!! What wonderful comments to read about Tower and our range of products. Many thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“5 Neat and fits in lovely in my kitchen. Works fab.”

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Posted 1 year ago

Hello Sharon, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your Tower product has made a lovely addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Loved the cooker. Made cooking so much easier”

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Posted 1 year ago

Hello Many thanks for taking the tome to leave your comments about your Tower product. It was wonderful to read how your Tower product has made cooking much easier. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This is the second air fryer I brought. First one for campervan. Brought another as was always using in the house”

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Posted 1 year ago

Hi Many thanks for your review. Here at Tower we love hearing from our customers. Thanks for returning to Tower for your purchase, Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a Tower slow cooker approx 40 years ago. I loved it. (It still works but the ceramic inside is now tarnished.) I replaced it with another make which went wrong very quickly and food burned. I therefore decided I must have another Tower. I was unable to find one in stock in any shops so bought my Cavaletto T16043BLK on line. It is brilliant. It is so controllable. It looks good and is a good size. Food cooks beautifully. I am very pleased.”

Helpful Report

Posted 1 year ago

Hi Jacqui Many thanks for your kind words about your Tower Slow Cooker. We were delighted to read you returned to Tower to make your valuable purchase. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Great service , ordered online Items which came on time. Quality products”

Helpful Report

Posted 1 year ago

Hello Gary Thanks for taking the time to leave your 5 star review. I was pleased to read your online order and delivery experience was a positive one. Keith - Group Customer Services Manager

Posted 1 year ago

“Have had the double drawer airfryer for a few months, and I love it, it's easy to use, and I can cook a roast in less than half the time it takes in a conventional oven, I wish I'd got it earlier.”

Helpful Report

Posted 1 year ago

Hello Susan, Many thanks for your wonderful comments. We hope you continue to enjoy using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“We own a Tower 4ltr Pressure Cooker. Recently I had to contact Tower customer services, regarding the purchase of a new sealing ring. Tower's website showed " Not in Stock" and had so for a few months. After a number of phone calls to Tower I was connected to a customer assistant called Lucy. Through this lady's help we were able to find the said Sealing Ring were in stock. I placed an order and paid for on the 15th Dec 23. That order finally arrived lunchtime today 2 Jan 24. If it had not been for Lucy persistence and keeping us informed, we would still be with a new sealing ring. Our Heart felt Thanks Lucy.”

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Posted 1 year ago

Hello Peter Thanks again for your kind words about the recent service you received from Tower and Lucy in particular. Lucy is a real star when it comes to looking after our customers enquiries so well. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Quick n easy”

Helpful Report

Posted 1 year ago

Hi Caroline, Thanks for your 5 star comments about your Tower product. We were delighted to read how quick and easy you are finding your product to use. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Two drawer air fryer: I cooked a complete Christmas Dinner for 4 people with the assistance of my buffet server in 3 hours. Everything cooked to perfection , minimal washing up. Go for it highly recommended”

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Posted 1 year ago

Hi Gyllian, It was fabulous to read how successful your Christmas dinner was after cooking it in your Tower Air Fryer. best wishes for 2024. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I needed a pan, for stews/soups and this pan is perfect. I've used it and I'm very impressed with the quality. Made of stainless steel, it does not stick and was easy to clean. I bought the 24cm pan and for the quality and price it cannot be beaten. An excellent service all round, the service is brilliant, my item was shipped out quickly and I received email notifications from beginning to end. A very happy customer.”

Helpful Report

Posted 1 year ago

Hi Marilyn, Many thanks for your 5 star comments. Here at Tower we all love to read when our products and the service we provide make our customers happy. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Used ours for the first time today for a pie and roasties , absolutely amazing cooks in half the time and end results were fantastic”

Helpful Report

Posted 1 year ago

Hello Nev, Many thanks for your 5 star comments about your Tower Air Fryer. The pie and roasties you cooked sounded delicious !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It is exactly what I wanted, quite happy with performance, not yet fully used everything but quite happy with what I bought.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“10/10 best product I’ve ever brought for a decent price”

Helpful Report

Posted 1 year ago

Hi Thanks for your 10 out of 10 review for your Tower Product. At Tower we pride ourselves of delivering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“This is my first air fryer. I chose the white one as it does not over power as a black one! I plan to do more cooking from the cook book I received at Christmas. It is easy to use and easy to clean.”

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Posted 1 year ago

Hi Barry Thanks for your kind words and indeed your valuable order for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This was a lovely gift and a welcome addition to our kitchen. This more than half's the cooking time with fantastic results”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review. We were delighted to read how your Tower product has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Only had it today and using it now great new product”

Helpful Report

Posted 1 year ago

Hi Natalie, Thanks for taking the time to leave your comments and kind words. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It took me quite a while to find an air fryer that would suit me. I had looked at many and found that they had drawers that were hard to open, seemed flimsy, too small or the fryer was too big. When you order something that you havnt looked at its difficult to judge so in the end I went to my local store, Woolacotts, where they had several on view, unboxed, so that I could have a good look. I liked the look of the Tower 10 in 1. I liked the fact that it had wire shelves so that you could cooked more than one layer of food and it had a drip tray. I must admit it took me a couple of days to try it! I tried some oven chips. Very simple. They came out so much better than the oven! I don't normally eat them but these were lovely and not burnt on the edges which us what happens in the oven. I tried a tray of pigs in blankets on Christmas day as they wouldn't fit in my oven. Lovely. I was a bit worried as the booklet said that greasy things like sausages were not the best thing to cook in the air fryer so I won't make a habit of it. Bread rolls worked well also. I have a long way to go but will keep trying new things. I also love the fact that it has a big widow and a light so that you can see if your food is done. My only negative comment is that I sometimes find the on button not quite sensitive enough but I'll see how it goes but may be me being heavy handed. All in all an excellent buy. .”

Helpful Report

Posted 1 year ago

Hi Valerie, What wonderful words to receive about your Tower Air Fryer. The versatility of your Air Fryer is clearly evident when you mention about the range of food you have cooked in your Fryer. Thanks again for taking the time to leave your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the larger size air fryer and it has so much more versatility. It cooks everything well although I was a bit dubious about the rotisserie. A wonderful product. Thank you.”

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Posted 1 year ago

Hi Ian Thank you for both your valuable order from Tower and taking the time to leave your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,572 reviews