Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,641 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent results for everything I've had to cook. Chips, fish, pies & crumbles up to yet”

Helpful Report

Posted 1 year ago

Hi Simon Many thanks for your 5 star comments about your Tower product. I was delighted to read about the excellent results you have seen. Rest assured our Customer Services Team would love to hear from you if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Had to contact customer services to order replacement timer dial for AirFryer. My experience dealing with their advisors was 100% positive. Polite, helpful and efficient. Wait times when contacting by phone minimal, replies to emails prompt. A great company to deal with and airfryer a very good product.”

Helpful Report

Posted 1 year ago

Hello Jennifer It was wonderful to read your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we believe we are different to other organisations when it comes to looking after our customer enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I was dubious about getting an air fryer but have been pleasantly surprised how much I like it. Easy to use and looks nice”

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Posted 1 year ago

Hi Gloria Many thanks for your 5 star review about your Tower Air Fryer. Here at Tower we know there are occasions when new items may take a little bit of time to get accustomed to. Rest assured our Customer Services Team are always available should your have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I like the vortx but I am just getting used to it so I cannot submit an experienced review as I am just a beginner and I'm trying out it's potential.”

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Posted 1 year ago

Hello Irene Thanks for your 5 star comments. I hope you enjoy using your Tower Air Fryer - should you have any enquiries we'd love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery was quick the fryer is simple to use and good value for money,”

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Posted 1 year ago

Hello Peter, I was delighted to read your comments especially about how our courier partners delivered your Air Fryer safely. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic and so easy to use”

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Posted 1 year ago

Hi It was great to read how easy to use your Tower product is. Our Customer Services Team are always available should you need any assistance in the future. Thanks Keith - Group Customer Services Manager

Posted 1 year ago

“I didn't really know about the brand, but it's been around for ages. The brilliant toaster does what you need it to do. Great finish.”

Helpful Report

Posted 1 year ago

Hello Bobby It was wonderful to read your comments. Here at Tower we are so proud of our heritage. We hope you enjoy using your Toaster - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“So happy about this protect”

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Posted 1 year ago

Hi Thanks for taking the time to leave your kind words about Tower Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Used it twice so far. Brilliant results. The 2.2 litre size is great for a single person. Looking forward to more fabulous meals.”

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Posted 1 year ago

Hi Glyn, It was great to read your comments about the brilliant results you mention from using your Tower product. Thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Literally love this machine. Switched from another well known brand and do not regret it. Love all the space and the shelves and baskets are easy to swap out and clean.”

Helpful Report

Posted 1 year ago

Hello Triona Thanks for your wonderful comments. Everyone here at Tower HQ was delighted you choose Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love the tower air fryer so easy to use and good size baskets”

Helpful Report

Posted 1 year ago

Hello Nickynoo Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Very much recommended”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words and recommendation for your Tower product. Everyone here at Tower HQ greatly appreciates your comments. Keith - Group Customer Services Manager

Posted 1 year ago

“Good so far”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. I'm pleased everything is working well at present. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought it as a gift, as far as I know the recipient is very pleased with it”

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Posted 1 year ago

Hi Colin Thanks for taking the time to leave your 5 star comments. We were delighted your friend loved their Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent quality.Delightef 5*”

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Posted 1 year ago

Hi Jayne Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely machine. Works well andooks really smart in my kitchen”

Helpful Report

Posted 1 year ago

Hi Sandra, Many thanks for your kind words. We were delighted to read how your new Tower product has made a great addition to your kitchen Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely brilliant brought as we only have trays in our airfryer so this is really good. Easy to use Don't have to take chips out to shake them. Would definitely recommend it.”

Helpful Report

Posted 1 year ago

Hi Judy Many thanks for your 5 star review for your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Loving it, Made cutting chopping fun.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower product. Your valuable order is greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“So far so good. Only used the air fryer a handful of times and, although sceptical at first, I think I'm a convert. Faster cooking, and far more energy efficient than the oven. Having two deep drawers that can operate at different temperatures is very useful, as are the controls with pre-set cooking options. Love it!”

Helpful Report

Posted 1 year ago

Hello Henry It was wonderful to read your review. Here at Tower we understand that new appliances may take some time to get used to - that's why our Customer Services Team are always available should you need any assistance. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely brilliant love it 😀”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your kind words. Here at Tower we love hearing from our customers and we were delighted you love your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,641 reviews