Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,640 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic”

Helpful Report

Posted 1 year ago

Hello Melanie Many thanks for your fantastic comments about Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We had already purchased a Tower dual basket and were very impressed and decided to purchase the 12ltr oven to cook larger cuts of meat We haven't been disappointed we can now cook up to a 2kg chicken which is moist with a crispy skin,the wire shelves are very versatile the only slight criticism is the bottom tray could have been slightly deeper but all in all a great addition to the kitchen 5stars”

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Posted 1 year ago

Hello Colin, It was wonderful to read your kind words about your second purchase from Tower. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“At the moment a definite 5,but there is only two of us,both pensioners, and we haven't tested it fully. The Ninja we had was wonderful until just two months out of warranty then the customer service was awful and it ended up at the tip. So time will tell. At least we have a 3yr warranty with yours and we could never be accused of "excessive use". Get back to me in 12months.”

Helpful Report

Posted 1 year ago

Hello David Many thanks for choosing Tower for your valuable purchase. Here at Tower we believe the service we provide to our customers is different to other organisations. Should you have any enquiries our customer services team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have only ever used Tower for my Slow Cooker requirements. My trusted favourite "vintage" Tower Auto Family model has begun smelling and as it is at least 20 years old, I decided to retire it to my craft room for beeswax melting and treated myself to a shiny new one. I have not been disappointed. It still has the same robust design I expect from a Tower product, with a sensible price point. It is slightly larger, which I pleased about. I live alone, but like to batch cook. I like the ability to have one ready when I get home, one for later in the week & a couple for the freezer. The larger capacity makes this better as you must not over fill the pot.”

Helpful Report

Posted 1 year ago

Hello Paula It was wonderful to read how you returned to Tower after all of these years to renew your Slow Cooker. Thanks for your loyalty - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Paid £450 for Panasonic combination 18 months ago. Rubbish but this little microwave does all I need for so much less! Cracking buy.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your microwave from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent quality and easy to use”

Helpful Report

Posted 1 year ago

Hello Norman It was great to read how easy you are finding your Tower product to use. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love this air fryer easy to use and cheap to run.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Love the versatility of the different sized drawers.”

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Posted 1 year ago

Hi Susan Many thanks for your kind words about your Tower product At Tower we love our products too !!!! Keith - Group Customer Services Manager

Posted 1 year ago

“Very good microwave”

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Posted 1 year ago

Hello Zaria Thanks for your 5 star comments. We were delighted to read how you much you love your microwave from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with Tower, efficient service and delivery”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words about the service you have received from Tower. Here at Tower we always endeavour to place our customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We are really pleased with this toaster it much more efficient than our last one.”

Helpful Report

Posted 1 year ago

Hi Hamish Many thanks for taking the time to leave your comments. We were delighted to read how pleased you are with your Toaster from Tower. Thanks for your valuable order Keith - Group Customer Services Manager

Posted 1 year ago

“I received this air fryer through a grant with the RNIB and the Kadent Foundation. Although I haven't used it yet, it looks very easy and the Dials are well contrasted. I have wanted an air fryer for some time and this is space saving and matches my other appliances well.”

Helpful Report

Posted 1 year ago

Hello Lauren Many thanks for your 5 star comments about your Tower Air Fryer We hope you enjoy using your Air Fryer however should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“ive been looking for a microwave now for days all so expensive thank goodness I found this one delivery and microwave all just under fifty quid this is a must buy. came in pristine condition”

Helpful Report

Posted 1 year ago

Hi Carole, It was wonderful to read your 5 star comments about your Microwave from Tower Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with my purchase and will enjoy its benefits no doubt”

Helpful Report

Posted 1 year ago

Hi David It was wonderful to read your 5 star comments. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Loving it”

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Posted 1 year ago

“I just would like to say a very big Thank You to Tower's Customer Service Team in particular Fayyaz, Chloe and Amy! You have been really awesome in sorting out my replacement Air fryer Oven. It's so refreshing to have a company that its employees are as efficient, friendly and as helpful as yours. Would not hesitate to buy or recommend Tower goods in the future. Keep up the good work!”

Helpful Report

Posted 1 year ago

“Very happy with the soup maker. It's my first ever soup maker and with the right recipes, it does exactly what it's supposed to. Lively soup every time.”

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Posted 1 year ago

Hello Joanne Many thanks for your 5 star comments about your Soup Maker from Tower. We hope you enjoying making many delicious recipes !!! Keith - Group Customer Services Manager

Posted 1 year ago

“5/5 Good Quality.. User friendly.. bought in sale 😁”

Helpful Report

Posted 1 year ago

Hi Dean Many thanks for your 5/5 comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I am very happy with this air fryer I give it 5 out of 5”

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Posted 1 year ago

Hello Ann Many thanks for your 5 out of 5 score for your Air Fryer from Tower. Thanks for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Works just as described. Suits my needs.”

Helpful Report

Posted 1 year ago

Hello Patricia, Many thanks for your 5 star comments about your Tower product. We were delighted to read your product was as expected and it meets your requirements best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,640 reviews