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Tower Reviews

4.2 Rating 4,994 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 4,994 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 2nd May 2024

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Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Tower air fryer in Sept 2022, just before Christmas it stopped working completely. We contacted your customer services and they said to go back to the retailers and they would exchange it. Argos would not exchange the air fryer as I could not find the email with the receipt details. I have contacted Tower customer services 3 times with a copy of the warranty which we had completed when we purchased the air fryer which had all the details of where and when we bought it. Not only have you not replaced the air fryer you have not responded to any of my emails. It is disappointing enough that the air fryer just stopped working but a lack of response from yourselves is totally unacceptable. Sadly I have lost all confidence in your products and your lack of customer service.”

Posted 1 year ago

Hi Estelle, Thanks for taking the time to leave your valuable comments. I was sorry to read your comments and as part of our Customer Engagement Strategy we always provide a balanced response to our customers comments. As your product was purchased via a 3rd party retailer during the first 12 months should an issue occur with your product the retailer is responsible for the warranty. One of the requirements of your products warranty is to retain your proof of purchase. Here at Tower we pride ourselves on the Customer Service we deliver everyday to our customers so I was surprised when you mentioned we had not responded to any of your messages - Indeed a search of our records show no previous contact under the email address left via your review. To demonstrate the level of service we do provide to our customers one of my Customer Services Leadership Team will be contacting you very soon. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a Tower air fryer a couple of months ago. Initially I was happy with it, however after a few weeks I noticed that the non-stick finish on the tray was peeling off - this despite only cleaning it per the manufacturer's instructions. I contacted Tower's customer service to ask for a replacement tray and to ask if the non-stick finish which was coming off (presumably into our food!) was toxic. Their response? "Buy your own on eBay." I was flabbergasted. I'm returning the whole thing to the retailer and will be avoiding this brand in future.”

Posted 1 year ago

Hi Adrian, Many thanks for your comments. Here at Tower we always welcome our customers feedback regarding their experience which allows us to improve our products and services. I was sorry to learn we appear to have fallen short of our normal high standards when it came to resolving your enquiry. I have arranged for one of my Customer Leadership Team to contact you very soon to understand your enquiry further. Finally please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower 42 Litre Sensor Kitchen Bin not working after 6 month. I now realised that I could have registered the warranty, but I didn’t do it as there was no mention of this when I purchased at Argos. Now I’m stuck with a useless bin that doesn’t open or close the lid. It is a shame as we were very happy with the product and worked very well. Until it stop working.”

Posted 1 year ago

“i ordered a steam genorator iron on 11th feb and i still havent recieved my item you boast about 92 % next day delivery and im waiting a week wheres my iron”

Posted 1 year ago

Hello Mr Fitzgerald, Thanks for taking the time to leave your valuable review regarding your recent order. I was very surprised to read your review as this is the first occasion we have been notified there was an issue with your order. As part of our customer engagement I have arranged for one of my team to contact you to provide an update. It only leaves me to apologise for any inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Still awaiting my refund sent back over 10 days ago”

Posted 1 year ago

Hi Magi, Thanks for taking the time to leave your comments about your returned product. I was sorry to read your comments. Upon receipt of your return request we did provide details of the timescales associated for receiving your product and processing your refund. I am pleased to confirm your refund has been processed within the specified timescales. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Awful customer service problem with 3 month old air fryer they say its cosmetic so no fault don't expect this kind of response will never recommended or bur Tower products Absolutely poor company”

Posted 1 year ago

Dear Michael, Thanks for taking the time to leave your valuable reviews about the warranty of your Tower Air Fryer. I was disappointed to read your comments about the response provided to your enquiry by our Customer Services Team. Our warranty schemes give peace of mind to our customers in the rare event that a fault should occur with their product. After kindly providing your photographs it was concluded that your Air Fryer remains in perfect working condition and your warranty claim can be attributed to a cosmetic mark on your Air Fryer Door. Here at Tower we pride ourselves on the service we provide to our customers - I have arranged for one of my Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Placed my order Ref 71808 on 10th Feb 23 for next day delivery, order still shows pending. Have sent 3 emails through my account and not yet had a respond as of 16th Feb, yet the money was taken from my bank account in the 10th Feb 23. My worst customer experience ever.”

Posted 1 year ago

Hi Many thanks for your valuable comments regarding your recent order experience with Tower. I was sorry to learn your recent experience fell short of our normal high standards. Here at Tower we always revisit our customers comments as part of our Continuous Improvement Strategy. Having reviewed all of your communications I can see due to the high demand for the product you ordered - this was temporarily Out Of Stock. Upon receipt of your messages we did provide an acknowledgement of your messages as well as confirming the expected time when we would respond. I was pleased to see that one of our Customer Services Team has spoken to you and managed your expectations as to the delivery of your product. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Sorry I couldn't rate the item as it was smashed when I received it. So on that rating I must score it 0.”

Posted 1 year ago

“Sadly the second airfryer was sent back today. I really liked the oven but after 3 months the touch pad on first would not work. The second ( replacement) one arrived and the touch pad was not working at all. I have ordered a new one but different make.”

Posted 1 year ago

“Tower 3L manual airfrier. Seems to have burnt out after 3 months use. Only used to cook vegetables. Not a fuse on plug issue.”

Posted 1 year ago

“The right basket doesnt fit in properly and is awkward to insert into the housing. The left one is perfect!”

Posted 1 year ago

“We are extremely unhappy and unsatisfied with the tower airfryer . We bought it by the end of october 2022 and started to use it in December. It is leaking steam on the side of the tray making it a way less energy and time efficient. I’ve tried to upload a video for clarification but it won’t let me submit a review with the video Do not recommend it .”

Posted 1 year ago

“I have been trying to contact you all week you do not take calls and say email. No-one comes back k on email one sent daily. Sent message on messenger no one comes back. I had a product delivered which has a fault and need rectifying. Someone needs to come back to me by return”

Posted 1 year ago

Hi Michaela, Thanks for taking the time to leave your comments about your contact with Tower Customer Services I was sorry to read your comments. Your initial message was safely received by our Customer Services Team over a weekend period when our department was closed. On our message acknowledging safe receipt of your communication we kindly request not to send duplicate messages as it impacts on our efficiency to answer your enquiry. In addition we also provide an indication of when you can expect a response from us. I can confirm we have received multiple messages from you and we have responded to your original communication within the quoted timescales. We look forward to resolving your enquiry fully and offer our apologies for any perceived shortfall in our service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased an air fryer one basket less than a year ago. Unfortunately no receipt. However the automatic cut of failed when I opened the drawer the machine then went on and smoke started to come out from bottom of machine and flames. I contacted Tower who only directed me back to the shop i purchased it. They took no responsibility for my safety concerns which could have caused a house fire. They took no concern for the fact that I am now left out of pocket and without a machine. Very disapointed in tbe company.”

Posted 1 year ago

“Recently bought the aero crisper. The clasp what holds it shut does not work, it's not even close, very poor quality. I emailed 7 days ago and still no answer of customer service... obviously no customer service...”

Posted 1 year ago

Hi I was sorry to read your review about the fault which has occurred with your Air Fryer. When you contacted our Customer Services Team you will have received a message confirming safe receipt of your message as well as the timescales as to when you can expect a response from us - we have contacted you today within these timescales. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“sorry to say this but have purchased two 3 lt airfryers and both have gone wrong the last one only lasted a month both items with the same fault do not come on when tray put in timer on heat switch on 180 outcome nothing now had to buy the 4lt as this was the only one argos had i am keeping finger crossed that this lasts a bit longer”

Posted 1 year ago

“It's been over 2 months we have been without a microwave we have sent all relevant documents you required and still waiting for a response I think your after sails as far as warrantee and customer care is non-existent this is our second microwave in 3 years from your company we had similar problems on our first purchase you only have to look back on our dozen and dozens of email to research this we are old age pensioners and cannot afford to keep buying microwave I think the way this as been handle is disgusting and will be leaving these comments on tower reviews warning other potential customers of the problem we have and think twice before purchasing a TOWER PRODUCTS.”

Posted 1 year ago

Hi Alec, Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. I was sorry to read that your warranty claim wasn't as smooth as you had expected it to be. I have arranged for one of our Customer Services Team to contact you very soon to resolve your enquiry in full. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought one 3 days ago. Leaked. Returned. Seen a different model and decided to give it a second chance. Same story. The whole idea with 2-in-1 would be great, if not the leaks. The only temperature when it doesn't leak it is °°°, while only cotton can be ironed. °° leaks, not to even mention ° when pours. What is the point of having this iron just to be able to iron bedsheets? Most of shirts, and different fabrics from cotton need to be ironed in lower temperatures. It all does not make any sense to me. There won't be a third chance as it seems to be main issue with all Tower irons. So disappointing”

Posted 1 year ago

“I had recently bought an airfryer from Tower, at Asda. I have used it frequently over the past 1-2 months, I went to do lunch today, and the handle has completely come off in my hand. I have tried to contact their number but no one answers, just an automated message. I am not happy.”

Posted 1 year ago

“terrible product i used it twice and it set on fire melting all the insides to which tower didnt reply for over a week i had to contact them again and battle to get money back poor customer service leave people without an answer dont buy this product”

Posted 1 year ago

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Tower is rated 4.2 based on 4,994 reviews