It's been over 2 months we have been without a microwave we have sent all relevant documents you required and still waiting for a response I think your after sails as far as warrantee and customer care is non-existent this is our second microwave in 3 years from your company we had similar problems on our first purchase you only have to look back on our dozen and dozens of email to research this we are old age pensioners and cannot afford to keep buying microwave I think the way this as been handle is disgusting and will be leaving these comments on tower reviews warning other potential customers of the problem we have and think twice before purchasing a TOWER PRODUCTS.