Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,552 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, Im not enjoying my air fryer. And I just purchased the tower 12ltr air fryer on the 16th of March.. invoice no #122039…. And I must say it hasn’t been a good purchased. It’s only the upper tray that works fine. Basically I can only use a tray. I’m not interested in this product again. Thanks”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments. Your comments certainly came as a surprise to us as we had no previous contact from you. Our Customer Services Team are always available to assist with any enquiry we receive. As a result of your comments one of our Team will be in contact with you very soon to help wherever we can. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower Presto 150 w Hand mixer. Supposed to have 5 speeds. But only 1 speed available. Moved it up to 5 but speed remained the same. Bought it March 2023 but hadn’t used it till now. Also had difficulty getting the beaters out. Eject button didn’t seem to work very wel. Had I used it at the time I’d bought it I wiuld have returned it to Aldi. Cost of item at the time £11.99”

Helpful Report

Posted 1 year ago

Hi Mia, It was disappointing to read your comments about your Hand Blender especially as we have had no previous contact from you reporting an issue. Our products are supported by a warranty which in the rare event that a fault does occur our customers have peace of mind that we will resolve your enquiry. One of our Customer Services Team have contacted you to understand and resolve your enquiry further - we look forward to hearing from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a slow cooker in September today while it was in use so our dinner was in it, the lid just shattered so dinner was off menu as there were thousands of pieces glass in my lamb. I’ve tried to get some answers from Amazon but apparently I’ve had more than 30 days, my old slow cooker lasted years, it wasn’t a Tower”

Helpful Report

Posted 1 year ago

Hi Debbie Thanks for taking the time to leave your valuable comments. We were surprised to read your comments - your Slow Cooker is protected by a fixed warranty period of which the first year lies with the retailer where you purchased it from - in your case Amazon. Here at Tower we always endeavour to assist with any enquiry received - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The Microwave lasted only a few weeks then malfunctioned EVENTUALLY Tower said could replace it as not in stock They refunded the price nut not my postage not a lotvof money however it was there product that was faulty I think I should have been refunded the postage.”

Helpful Report

Posted 1 year ago

Hi Thanks for your very valuable comments I was sorry to read about the rare issue with your Microwave. As your parcel was delivered in working order there is no obligation to refund any postal charges after this time. One of our Customer Services Team will be in contact with you very soon to conclude your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“It never arrived?!”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. I was sorry to read about the delays with your delivery. One of our Customer Services Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“There items look and feel very good but unfortunately there do not work on the Induction hob that I wanted for and the customer service was very poor to resolve my problem and for me to send the item back which I'm still waiting to do”

Helpful Report

Posted 1 year ago

Hello Andrew, Many thanks for your comments Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and service we provide. Customer feedback also allows us to provide a balanced response to the comments left. Having investigated your enquiry I was disappointed to read you felt our Customer Service was poor. Upon receiving your original message we acknowledged safe receipt of your enquiry and provided details of the timescales you could expect a respond from us. We also made a polite request to avoid sending duplicate or chase emails as this hinders our ability to respond to your message in the shortest possible time. We have responded to all of your messages received within the timescales quoted timescales. It only leaves me to apologise for the perceived level of Customer Service we have provided to you. Keith - Group Customer Services Manager

Posted 1 year ago

“Charging me £6 to return plus more due to being opened. Took a long time for a response”

Helpful Report

Posted 1 year ago

Hello We were disappointed to read your comments about the return of your product. Here at Tower we value our customers comments and feedback as this allows us to review and improve the products and services we provide. It also allows us to provide a balanced response to the comments left. I was sorry you felt we took a long time to respond to your enquiry - upon receipt of your initial enquiry we provided an indication as to when we would respond - we responded to your enquiry well within the timescales quoted. With regard to the comments about your return, as your item was being returned as unwanted it is the buyers responsibility to pay the postage charges - we were happy to provide a returns label to you to facilitate this return. It only leaves me to apologise for the perceived shortfall in the service we have provided. Keith - Group Customer Services Manager

Posted 1 year ago

“When I went onto the tower website to order my microwave it came up with a 20% discount code on my first order. I kept putting it in but it wouldn't be accepted so I went ahead with the purchase thinking I would contact tower as I thought it was a blip. No it wasn't . Apparently because I was buying a microwave the code wasn't for microwaves. I was furious. If I'd of been buying a washer it would have come back the same - no discount on washers. Never again will I purchase anything from tower. Just can't believe they can do that. I contacted them a number of times to no avail 😡”

Helpful Report

Posted 1 year ago

Hello Jean, Many thanks for taking the time to leave your valuable comments. Your comments came as a surprise to us as we have no record of any previous contact from you Here at Tower we readily welcome our customers comments and feedback - to address your comments and to demonstrate the importance our organisation places on customer experience one of our Customer Services Team will be in contact with you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Air fryer stopped working on first go, heated for 2-3 mins then died. Replaced the fuse, still nothing. Very disappointed.”

Helpful Report

Posted 1 year ago

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 1 year ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 1 year ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Item delivered damaged and it has been the most long winded process to get a return, had to send multiple pics to multiple different customer service people as well as proof of purchase (even though item was purchased direct) ...do yourselves a favour and use a more reputable brand”

Helpful Report

Posted 1 year ago

Hi Ryan, Thanks for taking the time to leave your valuable comments about your recent experience with Tower. Here at Tower we welcome our customers feedback and recommendations - I was sorry your recent experience was not a smooth one. I was pleased to leave one of the Team have contacted your to fully understand and resolve your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“After I received the product, I discovered that the accessories were defective. I sent you an email to let you know but I still haven't received a reply. It has been 10 working days.”

Helpful Report

Posted 1 year ago

Hi Mickey, Many thanks for your valuable comments. I was sorry we have taken slightly longer than normal to get to your enquiry. Chloe from our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I got sent a digital air fryer instead of the manual one that I ordered. I am now stuck with it because it was too complicated and inconvenient to send it back. Fortunately it works well so far.”

Helpful Report

Posted 1 year ago

Hi Bron, Thanks for taking the time to leave your valuable comments. We were sorry to read your comments when you mentioned you received the incorrect Air Fryer. In a bid to understand your enquiry further one of our Customer Services Team has messaged you directly. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a tower kettle from Boyes in warsop mansfield 8 days ago and am very very disappointed as it leaks near the on/ off switch and the handle gets very hot which can be dangerous”

Helpful Report

Posted 1 year ago

Hi Thanks for your review regarding the issue with your Tower kettle. Your review came as a surprise to us as we have had no previous contact from you. Arrangements have been made for one of our Customer Services Team to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Rubbish. Didn't work. Wasted a lot of ingredients trying different recipes. None worked. Returned. Still awaiting refund”

Helpful Report

Posted 1 year ago

“Ive returned it and still waiting for a respose and refund,shocking customer service”

Helpful Report

Posted 1 year ago

Hi Margaret, Many thanks for your valuable feedback. I was sorry to learn of the delays in processing your refund. Having had the opportunity to investigate your enquiry I was pleased to see your refund has been processed. It only leaves me to offer my sincere and personal apologies for the delays incurred in what is a busy time of the year for our organisation. Keith - Group Customer Services Manager

Posted 1 year ago

“Item arrived smashed to bits and nobody seems to reply to my email”

Helpful Report

Posted 1 year ago

Hi Sarunas I was sorry to see the condition in which your recent order was received. This is not the normal standards we expect from our courier partners. Rest assured one of our Customer Services Team will be in contact within the next 24 hours. It only leaves me to sincerely and personally apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“our air fryer has failed and we have tried to contact Tower twice , still no response, maybe they hope we will give up and go away?”

Helpful Report

Posted 1 year ago

Hi Robert Many thanks for your valuable comments. I was sorry to learn of the fault with your Air Fryer. Rest assured one of our Team will be in contact to help with your enquiry very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“When I purchased the 8 Piece Air Fryer accessories set the website didn’t have the measurements page that it now has – even if it did have the page, I would have had to return the items as I have done because they didn’t fit the Vortx 4L Manual Air Fryer that I had purchased from Argos ( I have just returned this as well) Square peg in a round whole – the grill trays are just too big to fit as the cooking tray on the Vortx is curved and the trays aren’t so be careful how you measure your cook draw! It would be helpful if they listed on their site what air fryers they fit! Customer services wise it took a while but I got through to Amy who was most helpful and helped me with my returns”

Helpful Report

Posted 1 year ago

Hi Rich, Many thanks for your valuable comments. I was sorry to learn we fell short of our normal service with the information against our product listings. Rest assured we will address these. I was pleased Amy took ownership of your enquiry and assisted with your return. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,552 reviews