Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,553 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought air fryer earlier this year. One of the rubber feet on the grill part has come off. I have registered for warranty. Customer services states out of stock, please contact us in 30 days. I have done. Still spares are not in stock. Contact us in 30 days. Pathetic, if in warranty should be replacing whole fryer.”

Helpful Report

Posted 11 months ago

Hi Eden Many thanks for taking the time to leave your comments. I was sorry to read your comments about a small accessory for your Air Fryer. Rest assured these are on route to us from our supplier so please accept my sincere apologies for any delays. One of our Customer Services Team have attempted to contact you to establish an alternative to resolving your enquiry - sadly our messages remain unanswered on your part. We do hope you get in touch soon to allow us to help. Keith - Group Customer Services Manager

Posted 11 months ago

“The tower that I had was cleaned after every use. However, within 10 months of irregular use the air fryer had broken. With a large family to feed, I am very disappointed.”

Helpful Report

Posted 11 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments especially as we have had no previously correspondence from you. We have attempted to contact you to understand your enquiry but sadly this remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 11 months ago

“I bought an airfryer that eventually stopped working. Didn’t even last a year which was ridiculous. I called customer support and they were absolutely no help. They were rude, one colleague gave false hope and said they’d be able to send me a replacement and another colleague said there’s nothing that they can do, completely contradicting each other.”

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Posted 11 months ago

“Recently purchased tower spray mop. Not recommended for oaps with arthritic hands, I found the water tank very difficult to remove. Mop itself fine, but tank hard to pull out. Previous make was brilliant, dont think the double tank is necessary.have to ask a neighbour to pull it out. Will be buying a different make.not a good purchase.”

Helpful Report

Posted 11 months ago

Hi We were disappointed to read your comments Here at Tower we always welcome our customers comments and feedback. We have attempted to contact you on several occasions to understand and resolve your enquiry - sadly you have not replied to our messages. We do hope you get in touch. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“My package was opened when I received it. I have not sampled them up but I don't no if some of the accessories are missing. I wanted to buy another one but am scared to because of the packaging. I was really disappointed when it came.”

Helpful Report

Posted 11 months ago

Hi Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers comments and feedback. We were very disappointed to read your comments - one of our Customer Services Team have attempted to contact you to understand your enquiry further however a response remains outstanding on your part. We do hope you get in touch to allow us to see how we can help. Keith - Group Customer Services Manager

Posted 11 months ago

“terrible.I haven't received the item so it's no good to me”

Helpful Report

Posted 11 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the delays with the delivery of your recent order. Our courier partners work very hard to ensure thousands of customers receive their parcels safely everyday so your enquiry is a very rare occurrence. One of our Customer Services Team has been in touch with you to agree a resolution to your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 11 months ago

“The kettle looks very pretty but is extremely noisy and the minimum water level of 0.8 litres is ridiculous! Mostly one wants to boils enough for a mug but an entire family. It takes an age to boil and wastes a huge amount of electricity.”

Helpful Report

Posted 1 year ago

Hi Paul, Many thanks for taking the time to leave your comments. We were surprised to read your comments as we have had no previous communication from you for your kettle which was purchased in November 2023. One of our Customer Services Team have been in contact with you to understand and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“They look nice but they don’t seem to be working on all of my induction hobs. So might have to send them back. Very annoying.”

Helpful Report

Posted 1 year ago

Hi John, I was sorry to read your review about your Pan Set. We were surprised to read your comments as we have had no previous communication from you. Rest assured our Customer Services Team are always available to help with any enquiry. In a bid understand and resolve your enquiry fully one of our Team will be in contact very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I only used tower about ten times and it’s not working I use it to dry herbs as I have a ninja air fryer I use daily but has no herb dehydration so I bought a tower”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review about your Tower Air Fryer. We were very sorry and indeed surprised to read your comments as our records indicate no previous record of you contacting Tower about your product. Our Customer Services Team are always available to assist. Once of our team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Paid nearly 200£ for my order, still didn't receive it, over 10 days, and nobody even bothered to resolve the problem, poor customer service.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review - I was sorry to read your comments about the delivery of your order. Your order was placed with us 7 days ago and I am delighted to confirm it will be delivered to you today. One of our Team have been in contact with you today to confirm this. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Would never buy from Tower again. We returned an item and are still waiting for a refund even after contacting customer dis-service over 3 times. I have even sent them carrier proof they have had the item back. Their customer communication really needs some work, it must be a nightmare from the ecoms depth and I cannot believe how many good reviews they have had. It us a shame because I do personally know staff at this company and am holding back and asking them to sort it for me.”

Helpful Report

Posted 1 year ago

“Ordered with next day delivery on Wednesday. No tracking information provided by Thursday morning. Phoned and order had not even been processed. Goods will be dispatched in two parcels with two different carriers. Did not say any of this on confirmation of order email. Midnight Thursday still no tracking information so obviously still not dispatched. No idea when parcels will arrive and no further communication from company.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of your recent experience with Tower and would like to provide an update. Your valuable order contained a number of items one of which was classified as a bladed item - all courier partners are required to meet strict guidelines on the delivery of such items to ensure the safety of our customers and courier partners alike. As a result your order had to be split and allocated to our another courier appointed to deliver bladed items. I can confirm your order has been dispatched and will be with you very soon. It only leaves me to apologise for this unique occurrence which has occurred with your order. Keith - Group Customer Services Manager

Posted 1 year ago

“Warranty ID: 1717099800 Dear Sir/Madam, Would you please explain to me why the end of the warranty is the same date of the purchase & registration of the product as per your email. Warranty Starts On: 30/05/2024 Warranty End Date: 30/05/2024 Thank you for your attention Salem Zughaid”

Helpful Report

Posted 1 year ago

Hi Salem, Thanks for taking the time to leave your comments which came as a surprise to us as we have not received any previous communications from you. Our Customer Services Team are always available to assist with any enquiries you may wish to raise. One of our Customer Services Team will be in contact with you to resolve your enquiry and provide peace of mind to ensure your products have their warranty registered. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have emailed 3 times no reply just want to return item i don't have details. Poor service . Ignorant staff.”

Helpful Report

Posted 1 year ago

Hi Aftab Many thanks for your comments. We were very disappointed to read your review. When a customer contacts us we acknowledge safe receipt of your message and provide a timescale as to when you can expect a response from us. In addition we do make a polite request to avoid sending duplicate messages to us as this only hinders our ability to respond in the shortest possible time. I was delighted to learn all of your messages have been responded to as we never ignore a customers communication Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have received no confirmation about my item that has been paid for. Won't be recommending to friends or family. Shocking!”

Helpful Report

Posted 1 year ago

Hi Thanks for your review - we were very disappointing to read your comments. Having reviewed your comments and your messages to us it shows you have used 2 different email addresses. One email address was used at the point of your order and one email address was used to contact us. I would appreciate if you could check both email addresses to locate your order confirmation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The bin itself is fine, apart from the mechanism that lifts the lid braking after about 9/10 months. Still in warranty so I thought it'd be no issue, but now three+ weeks have passed since I first contacted Tower and I've still not got a resolution. The last three emails spanning 8 days have gone unanswered. Really poor”

Helpful Report

Posted 1 year ago

Dear Adam, Thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. I was sorry to read about the rare fault with your Sensor Bin. When we did receive your initial enquiry we did make a polite request to avoid sending duplicate or chaser emails as this impacts on our ability to respond to your enquiry in the shortest possible time. I was pleased to learn one of our Team have been in contact to respond to all of your emails and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have a Tower T17088 air fryer that was bought for me as a present, so I don't have a receipt. After a I used it a couple of times I noticed the right hand drawer handle ( drawer 2) didn't fit properly. On closer inspection it is shaped the same as the left hand handle. So it won't fit flush with the curved drawer. I contacted customer services, who asked me how I maintain it. (really!). They asked for proof of purchase and proof of extended warranty. I told them I hadn't got a receipt and if I did I wouldn't want an extended warranty anyway. I sent pictures. Then I sent pictures a 2nd time. Now customer services have replied for a 3rd time wanting proof of purchase. If you won't do anything as I don't have a receipt, I'm quite happy to buy a handle. The air fryer works fine,it's the build quality and customer services that let Tower down.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. I was sorry to read your review. In a bid to resolve your enquiry one of my Customer Services Team have attempted to contact you - sadly we have received no response. We do hope you get in touch with us very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely disgusted with this company. Ordered over 6 weeks ago and still not received my order. Emailed them and they offered 2 options 1. A refund 2. They would re-send my order out as they think the first one was sent back to them via courier. But I am still awaiting my order emailed again and now no answer!!!!!”

Helpful Report

Posted 1 year ago

“I purchased the 2400w cord cordless steam iron. I've only had it two months as it was bought in Feb 2024. The steam button has broke, for a new iron I would not expect something like this to happen. I am within. My 1 yearwarrenty and have tryed to call the customer service line and every time I call it's closed. Plz can u help with sorting this issue out as I don't a proper functioning iron.”

Helpful Report

Posted 1 year ago

“I’ve tried for a week and half to get in touch due to 2 electrical heaters being faulty. There’s not been any response. Very disappointed with this company.”

Helpful Report

Posted 1 year ago

Hello Zahida, Thanks for your comments. Your review was certainly surprising when you mentioned there's not been any response - this is incorrect as we have responded to your communication. One of our Customer Services Team has reached out to you once again to resolve your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,553 reviews