Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,028 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,028 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed Shipped rapidly by Tower and then lost by their shipper Can't contact Tower by phone and no reponse to an email Shame as it is a Xmas present”

Helpful Report

Posted 1 year ago

“We still haven't received this item”

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Posted 1 year ago

“Ordered on 8th December,still has not yet been dispatched on the 17th.”

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Posted 1 year ago

“Unfortunately I can't give a review of the Tower 9ltr dual air fryer as I have not yet received it!!!Still waiting for delivery”

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Posted 1 year ago

“AVOID this company! Missing parcel since 1st December. No Contact number for customer service and they do not reply to emails! Ordered direct from supplier as I thought they were a reputable company that would look after their customers. How wrong was I and still £200 out of pocket.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your review regarding the delivery of your parcel. I was sorry to read about the issues you have encountered. Our courier partners deliver thousands of parcels to our customers everyday. On the rare occasion where a parcel goes astray we have a robust process with our courier partners to resolve our customers enquiry. Having reviewed your enquiry I was pleased to learn your enquiry has been resolved in full. It only leaves me to apologise for the shortfall in our courier partners service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I know you can be unlucky enough to get a dud version of a product that fails to work almost immediately but you would expect the company that both made and sold it to respond hastily to preserve there reputation. Not with Tower. Phone numbers not working.only recorded message. Email elicits a holding response only - wait 7 working days. Now on the 8/9th working day and nothing. In principle the air fryer is great. In practice it failed. Customer service is appalling.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your very valuable comments about your recent contact with Tower. I was sorry to read that our normal level of customer service fell short of what you expected. As you can imagine our Customer Services Team have seen an unprecedented amount of customer interest for our energy saving products such as Air Fryers and Slow Cookers. We are working very hard to respond to our customer messages as quickly as possible. I was delighted to learn that one of our Customer Services Team have contacted you to resolve your enquiry fully. It only leaves me to apologise for the shortfall of service you recently experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Got the tower vortex manual from Iceland 3 weeks ago.. absolutely knackered and only used 3 times and timer won't work now.. no customer service to call and have to email them.. needed it to help save on bills.. now I'm back to using my normal oven and out of pocket with buying this load of rubbish.. god knows when tower will sort this,answer my email and send me a new one that's actually fit for purpose”

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Posted 1 year ago

“Arrived yesterday, doesn't work . t Tried everthing, now the returns hassle begins !”

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Posted 1 year ago

“Air fryer faulty and dangerous, purchased 4 weeks ago when I was away so unable to return to the retailer, Tower refuse, to repair, replace or refund. Therefore their so called warranty is futile”

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Posted 1 year ago

“It hasn't been delivered and its impossible to contact you”

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Posted 1 year ago

“Ordered my dual vortex Air fryer on 1st December paid for next day delivery now 15th December still waiting Evri said they had it on 2nd December and it was out for delivery..Still waiting after numerous emails to Tower and Evri ..Still waiting..you can't ring Tower they make sure of that but by a real fluke I got connected via the guarantee registration line and actually talked to them they have since blocked this line and guess what..Still waiting this is a diabolical company I am paying through Klarna who have suspended further payments but I now have to wait until 1st January before they can resolve the dispute and repay my first payment.... do not waste your money on Tower housewares they are a total rip off SCAM”

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Posted 1 year ago

“Still havent recieved it.”

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Posted 1 year ago

“I can't rate it as I haven't received it??? Who knows where it is, very disappointed. As other review have mentioned delivery is poor. Probably blame it on the weather. 8/9 days since ordering, I just have an evri message saying delayed.”

Helpful Report

Posted 1 year ago

“Firstly I placed and paid for the order only to be told it was out of stock. I was given a date the item was to be restocked and sent out. This came and went so I ordered elsewhere and mailed Tower to cancel. Then my item was dispatched. I accepted delivery and arranged a return with Tower. This was over a month ago and despite sending emails and dealing with the same person (Carina) I’m still waiting for a refund. Not a good experience and I wouldn’t recommend”

Helpful Report

Posted 1 year ago

“Broken product arrived - plastic inside trim in pieces. Phone number on invoice just refers you to email so pointless - unable to speak with anyone. Email says they take 7 working days to reply. No reply on socials but constantly posting marketing on their socials. I’m hoping I can get a refund but at the moment have zero hope. No simple return method like any other company - just have to wait for an email. Will never recommend tower to anyone and will never use them again.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. I bought an Airfryer for £109 and it turned up damaged and when you call Tower a recorded message informs you that they dont want to talk to customers so you have to email them. Thats how little they think of their customers. They couldnt be arsed to speak to you. So now I have a faulty product which was a christmass present and have to wait for Tower to get round to emailing me about it, and everytime I email them you know the response will take days and days. Do yourself a favour and skip this company.”

Helpful Report

Posted 1 year ago

Hi Scotty Thanks for your review. I was very disappointed to read your comments - as part of our customer engagement strategy we will provide a balanced response to your comments in a professional, courteous and respectful manner. First and foremost let my offer my sincere and personal apologies for the unacceptable condition in which your parcel arrived. Here at Tower when a customer informs us of an issue we act swiftly to resolve their enquiry. We acted quickly to respond to the 6 messages we received from you in a very short space of time. Indeed we aim to respond to our customers messages within 24 hours - we responded to your messages well within this timescale. One of my Customer Services Team has been in contact with you recently to resolve your enquiry. It only leaves to once again sincerely apologise for you poor delivery experience. With kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Item not received Tower customer service very poor and not contactable by phone only email, Courier company are a sham, not impressed!!”

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Posted 1 year ago

“As others, not recieved after ordering on the 6th Dec. No response from customer service.”

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Posted 1 year ago

“5 Litre Draught Beer Keg Dispenser Could not get this product to work, used all the gas bottles trying, instructions did not explain things properly. Will be returning.”

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Posted 1 year ago

“I have not received this Evri still have it and no update for a week I think an Evri driver has stolen it HELP please”

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Posted 1 year ago

Tower is rated 4.2 based on 5,028 reviews